Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The area rug is perfect! I order the Oriental Weavers Toscana 9551A in 9’10 x 12’10 and two runners. The colors and quality were better than expected. Delivery was only 10 days from the day I ordered. I highly recommend Incredible Rugs!!!”

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Posted 2 years ago

“Easy way to shop-Great selection and reasonably priced!!”

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Posted 2 years ago

“Excellent!”

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Posted 2 years ago

“This site offers a great variety of rugs at affordable prices. They give you a lot of information about each rug and the ability to picture it in your room. The checkout process was easy and my order was started immediately.”

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Posted 2 years ago

“Wonderful experience!! 5 stars!!”

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Posted 2 years ago

“When I receive the carpet I’ll give a review.”

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Posted 2 years ago

“The best customer service ever!! The rugs I’ve ordered are beautiful and excellent quality. I was hesitant to order on line but am so pleased with the shopping and customer service. Better than in store shopping!”

Incredible Rugs and Decor 5 star review on 8th June 2022

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Posted 2 years ago

“Customer service was excellent”

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Posted 2 years ago

“This was my second purchase from Incredible Rugs and just like my last experience, this was a 5-star rating. Communication regarding my back order was timely and when I realized that I would be traveling during the anticipated delivery period, the team offered to coordinate with the warehouse to hold the delivery until it was convenient for me. The options are endless and the pricing was comparable or less than other places (that didn't have such a great customer service team).”

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Posted 2 years ago

“Easy to navigate the website. Price, no tax and bonus rug pad were major factors in decision on where to order from.”

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Posted 2 years ago

“The Karastan Shapura rug I bought is beautiful. I had seen it in a local store but didn’t want to give the unpleasant sales people my business, so I searched for it online and found Incredible Rugs & Décor. I was fortunate to connect with Noah on the Chat line, and there aren’t enough positive comments to describe his helpfulness and responsiveness. I felt like he was my own personal shopper. Shipping was very quick, but when I received a damaged rug caused by poor packaging by Karastan, he arranged for a pickup and replacement. When the replacement rug arrived similarly damaged, I was contacted by Robert, who asked how I wished to resolve the matter and then quickly resolved it. This company provided superb customer service and was the best online shopping experience I’ve ever had. I’m currently working with Noah to find a second rug. There’s simply no need to look anywhere else.”

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Posted 2 years ago

“I purchased a Surya rug for my living room (below) after shopping around extensively for the best price along with good customer service. I found both at Incredible Rugs and Decor. Their prices were the best anywhere and their customer service was phenomenal; they stayed in communication with me from the time I placed my order to the day it arrived to make sure everything was moving along smoothly with my order. It arrived even sooner than promised. The rug is beautiful! I was so impressed with these folks that I ordered more rugs for my hallways knowing what I received would be high quality, a great price, and dependable customer service. I simply wouldn't go anywhere else:-) Dr. F.”

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Posted 2 years ago

“Good selection and fair prices”

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Posted 2 years ago

“It was easy to find perfect rug.”

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Posted 2 years ago

“Thank you for all your incredible help. Would it be possible to still add the Memorial 11% off discount please. Ria Brown 314 853 3633”

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Posted 2 years ago

“Exceptional Quality products with easy online shopping. Outstanding prices compared to other stores. Lightening fast shipping. Couldn't ask for a better experience! Five Stars! *****”

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Posted 2 years ago

“Awesome experience shopping for an area rug. Between being able to order a returnable sample as well as upload a photo of the room to see the rug in the room, it's been a great experience. Also best prices by far on the internet.”

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Posted 2 years ago

“It works !!!”

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Posted 2 years ago

“I was highly impressed. We had a flood in our home after completely rehabbing to our dream. During the pandemic! We ordered these same rugs elsewhere. The customer service didn’t come close to these pros at Incredible Rugs. Delivery and response, plus security. We will recommend and use them as our needs progress. Thank you! P.S. Due to our home condition we were not able to open the packaging yet , to inspect the rugs. But with the service we received, we are confident everything will be great.”

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Posted 2 years ago

“These is my second order that I’ve place, very nice product.”

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Posted 2 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews