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Incredible Rugs and Decor Reviews

4.7 Rating 3,992 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 3,992 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Jessica B
Verified Buyer
“They did a good job of keeping me updated as to shipping. The rug was actually in stock and I received when they said I would.”
Helpful Report
Posted 3 years ago
Shirlee K
Verified Buyer
“Everything was easy to read and easy description of each item. Thank You.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Love the rug -- feels great under bare feet!”
Helpful Report
Posted 3 years ago
Carole S
Verified Buyer
“Very good”
Helpful Report
Posted 3 years ago
Heather P
Verified Buyer
“great response and communication :)”
Helpful Report
Posted 3 years ago
Rhonda R
Verified Reviewer
“By far, this is the very BEST and ONLY website you need to shop when looking for a new rug. This company offers the top rated rugs at amazing prices. The customer service is topnotch and the shipping is fast! I could not be happier with my new Karastan Ulster Cream Area Rug. The quality is wonderful, the colors are gorgeous and it is so soft to the touch. Thank you for making my rug shopping experience so easy and fun.”
Helpful Report
Posted 3 years ago
Louis Y
Verified Buyer
“Excellent customer service.”
Helpful Report
Posted 3 years ago
Janet C
Verified Buyer
“I don't really know yet. I have only ordered a sample. I cannot seem to find out when to expect it. Also don't recall purchasing delivery transport insurance but was charged for it. If I order a rug that will be an expensive cost. Seems likevitvus the companies responsibility to see that it gets to me. I think your company needs to purchase thin insurance. If I ship something to you it will be my responsibility to insure it. I have never heard of me buying insurance for my protection of it getting to me. That should be the senders cost like if you mail a package at the post office!”
Helpful Report
Posted 3 years ago
SonyaK. B
Verified Buyer
“I received my rug today, it came very fast and it is MORE beautiful than the photos online...the entire process was seamless. I had some questions about this rug b/c I had never ordered one online before ~ to my surprise someone actually answered my questions via email and waited for my response before submitting the order. BTW the rug was packaged very well...I need one more rug and I will be ordering again. Thank you so much, Sonya”
Helpful Report
Posted 3 years ago
Mark P
Verified Buyer
“Terrific communication from the first request to place the order”
Helpful Report
Posted 3 years ago
Marilyn B
Verified Buyer
“I like the see it in your room option.”
Helpful Report
Posted 3 years ago
Mollie D
Verified Buyer
“So far so good! Easy to navigate site and easy to order.”
Helpful Report
Posted 3 years ago
Dianne L
Verified Reviewer
“What a pleasure to deal with your company! Your prices are great , communication is good and I love my new rug that arrived quickly and undamaged - a rare thing these days. Thank you !”
Helpful Report
Posted 3 years ago
Dianne L
Verified Buyer
“I will be definitely shopping at Incredible Rugs for my next purchase. Excellent pricing, prompt communication and product arrived quickly.”
Helpful Report
Posted 3 years ago
Thomas T
Verified Buyer
“The rugs arrived quickly and in good shape. They look great in our home.”
Helpful Report
Posted 3 years ago
Jan M
Verified Reviewer
“We love, love, love the carpet we purchase from you. Using your 3D place in room tool allowed us to visually see the rug within our room. The rug we selected was very unusual and seeing it within the room allowed us a comfortable feeling that the rug may work within the room. Upon receiving and placing the rug in the room we were surprised on how well the image of the room with the carpet was true to form to the real thing with the carpet now placed in the room. Your carpet also is of great quality as stated in your online description. We will defiantly revisit “Incredible Rugs” as our first go-to, for purchasing any future rugs and we would highly recommend Incredible Rugs to any friends or family. Gratefully, Jan”
Helpful Report
Posted 3 years ago
Mark S
Verified Buyer
“Everything was exceptional.”
Helpful Report
Posted 3 years ago
Ira J
Verified Buyer
“Great selection, reasonable prices, on time delivery, extremely well packaged and great customer service. I would gladly order from Incredible Rugs and Decor again.”
Helpful Report
Posted 3 years ago
Angie F
Verified Buyer
“I am totally impressed! Website was easy to navigate, prices were comparable to other online stores but I had a 20% off coupon which made it a better deal. Shipping was free and really fast. I swear I ordered it on Thursday and it was here on Sunday! The rug was beautiful. Definitely will be recommending and purchasing again from Incredible Rugs!”
Helpful Report
Posted 3 years ago
Karin R
Verified Buyer
“Great customer service. Really appreciate it!”
Helpful Report
Posted 3 years ago
Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews
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