Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had no issues with the site.but the rugs didn't go with my decor once I laid them out.”

Helpful Report

Posted 3 years ago

“I was so happy to find the perfect area rug at Incredible Rugs and Decor. Their customer service is outstanding. I received a text every step of the way... from the moment I placed my order to the day of delivery. If I ever need to purchase another area rug, this is the place I'll buy from. I will recommend Incredible Rugs and Decor every chance I get.”

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Posted 3 years ago

“I loved the speed / ease / friendliness of the live chat person (can't think of his name now:)”

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Posted 3 years ago

“Outstanding customer service. Love the rug—richly colored and soft underfoot. But I was blown away by the customer service. From the minute I placed the order, the company was in touch, first with a thank you email, and continuing with shipping updates. Will not buy rugs anywhere else from now on!”

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Posted 3 years ago

“Thank you for providing the Norton Shopping Guarantee, free shipping, no sales tax and the 15% discount code. I had many options for ordering this rug. I did my research and you offered the best price. Next time I’ll save myself the time & trouble and go directly to Incredible Rugs And Decor!”

Helpful Report

Posted 3 years ago

“Awesome rug and incredible company! I've had Karastan rugs before and was so pleased that when we brought our new condo I brought another Karastan, this time the Karastan Cosmopolitan Nolita Indigo from Incredible Rugs. Colors are perfect, and my favorite thing is how the silk strands sparkle in the sunlight. It's soft and substantial and I know the colors will maintain their beauty over time. Not to mention the rug shipped so quickly that it came before we moved in and was returned by mistake. The folks at Incredible Rugs really went above and beyond to be sure that I got it back quickly and without any fuss. Will definitely do business with them again!”

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Posted 3 years ago

“Very wonderful staff and BEAUTIFUL area rugs....!!!”

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Posted 3 years ago

“I still haven't received the rug I bought from your company. what is happening? give me the money back”

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Posted 3 years ago

“When I ordered ordered the rug it was out of stock so I waited weeks and after a long wait I canceled the order. You sent me a email you also canceled the order. Later you sent email saying the rug was on the way. I emailed you two more times. You sent it anyway. I had to pay 35 dollars and 10 dollars to Fed ex. To return. I am very unhappy with this and will not buy from you again. Thank you for your time. Jeanette Vaughn”

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Posted 3 years ago

“Customer Service chat was very helpful in making selections and follow-up on shipments. First rug should arrive today and second one in transit.”

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Posted 3 years ago

“Excellent product and service”

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Posted 3 years ago

“Easy website to navigate, fair prices, and fast shipping. I would definitely shop there again.”

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Posted 3 years ago

“Colors and quality excellent! Friendly helpful service!”

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Posted 3 years ago

“They did a good job of keeping me updated as to shipping. The rug was actually in stock and I received when they said I would.”

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Posted 3 years ago

“Everything was easy to read and easy description of each item. Thank You.”

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Posted 3 years ago

“Love the rug -- feels great under bare feet!”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“great response and communication :)”

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Posted 3 years ago

“By far, this is the very BEST and ONLY website you need to shop when looking for a new rug. This company offers the top rated rugs at amazing prices. The customer service is topnotch and the shipping is fast! I could not be happier with my new Karastan Ulster Cream Area Rug. The quality is wonderful, the colors are gorgeous and it is so soft to the touch. Thank you for making my rug shopping experience so easy and fun.”

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Posted 3 years ago

“Excellent customer service.”

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Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews