Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again I have ordered rugs from this company, and they have been very competitively price and wonderful to work with. Deliveries, returns on samples, information and keeping me informed. I would highly recommend them.”

Helpful Report

Posted 1 year ago

“Rug is very nice, delivery person was efficient and personable”

Helpful Report

Posted 1 year ago

“Beautiful! Just what I wanted. Shopping on site was a breeze and rug is well made.”

Helpful Report

Posted 1 year ago

“Great rug love the colors just the right size.”

Helpful Report

Posted 1 year ago

“We are very pleased with the rugs we received, perfect for the two rooms.. They arrived quickly and the order process was stress free. They vacuum nicely and the colors are just what I wanted. Thank you for a great product!”

Helpful Report

Posted 1 year ago

“I love my new rug and I'm very pleased with your communication regarding the date of delivery and the accuracy of the shipment. The rug and pad r excellent quality wise and I have already recommended your company to my neighbor who is looking for a rug. Thank u for your prompt and courteous service. Merry Christmas to you and your professional team.”

Helpful Report

Posted 1 year ago

“Great service and communication! Always nervous using a new vendor, but very pleased! Rug is beautiful!”

Helpful Report

Posted 1 year ago

“At the time I placed my order, they implied that they would deliver in two to five days. It has been five days and my order hasn’t shipped, with no commitment to a ship date or delivery date yet. If I don’t hear from them very soon, I’ll cancel the order.”

Helpful Report

Posted 1 year ago

“we”

Helpful Report

Posted 1 year ago

“Incredible Rugs and Decor shopping experience is convenient, the rugs were delivered on time, and the careful packaging assures rugs arrive in top condition. I will purchase from them again.”

Helpful Report

Posted 1 year ago

“We ordered a rug pad for under a rug on all hardwood. There was a very good coupon offer and the rug pad arrived as promised in 4 days. We are very pleased with the quality and quick service.”

Helpful Report

Posted 1 year ago

“Great quality! Fast shipping! We love the rugs we have ordered from this company!”

Helpful Report

Posted 1 year ago

“i'm so happy with the ease of ordering and follow up about shipping my product. this company has excellent customer service!”

Helpful Report

Posted 1 year ago

“Exceptionally easy to shop for and purchase a rug. Rug then arrives within a few days. Incredible Rugs keeps you posted along the way and even offers rewards. How could this not be rated a 5 star experience? Good job Incredible Rugs!”

Helpful Report

Posted 1 year ago

“Most importantly, the rug is great! I have several antique wool oriental rugs and Jarastan rugs. I was nervous about ordering this rug. It is wonderful and so soft. Ordering process was good. Items sent separately. Tracking was for one order - therefore a small gap in data. Overall a great experience!”

Helpful Report

Posted 1 year ago

“Placed the order and was promptly kept in the loop as to the status from order to shipping. The easiest transaction ever and such great quality for a great price.”

Helpful Report

Posted 1 year ago

“The ability to download a picture of our room and then being able to see the rug in the room was extremely helpful in making a decision.”

Helpful Report

Posted 1 year ago

“When I ordered the rug I was told it was in the warehouse and would ship FedEx; I was to receive it within 5 days.. after 2 weeks, I called and was told it would ship in a couple of days, and as soon as there was a tracking number I would receive an email. After 2 days I called back and was told I should have a tracking number soon. Finally, today, I have a tracking number. The only person who was able to dig into the issue and expedite my order is Grace in Customer Service. I had spoken with Noah twice and all I received from him was lip service., and no follow up. Grace actually took the time to contact the warehouse, expedite my shipment.and called me back. There needs to be consistency in the training and monitoring of the people in the phones.”

Helpful Report

Posted 1 year ago

“The rug is beautiful and well made. Good face weight! Don’t hesitate to purchase.”

Helpful Report

Posted 1 year ago

“Incredible Rugs has the nicest staff members. They are very knowledgeable on the products they carry, and oh so helpful.”

Helpful Report

Posted 1 year ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews