Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,005 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredible Rugs beat the competition on price and customer support was helpful.”

Helpful Report

Posted 4 years ago

“III”

Helpful Report

Posted 4 years ago

“very easy purchase process - I already have the large rug of the smaller size I ordered - so anxious to receive quickly and in good shape. I especially loved the free shipping and route insurance provided. Thanks Incredible Rugs and Decor!”

Helpful Report

Posted 4 years ago

“Service was excellent. Delivery was prompt. Rug was high quality. I would do business with them again.”

Helpful Report

Posted 4 years ago

“Love my rugs. Just like the picture. Great value, great service!”

Helpful Report

Posted 4 years ago

“Straightforward, easy. Ordered and delivered with good communication without drama. Well done.”

Helpful Report

Posted 4 years ago

“Frequent communication, arrived on time and in excellent condition. Beautiful rug!”

Helpful Report

Posted 4 years ago

“I enjoyed shopping on your site (Incredible Rugs and Decor) because of the number of rugs you offer of the kind I was looking for. I also liked how easily I was able to identify the sizes offered and their prices. I looked at many sites. Yours offered the best prices. I am looking forward to the delivery of my rug.”

Helpful Report

Posted 4 years ago

“I called Monday May 4th to inquire about my rug delivery. I was told that I would be informed about the delivery that day. I have still not received any information. I still do not have my rug.”

Helpful Report

Posted 4 years ago

Hi Susanne, perhaps our emails are going to your junk folder. We emailed tracking to you which shows your order shipped and is due to be delivered tomorrow by Fedex. Please call or use Live Chat if you need anything further. Thank you.

Posted 4 years ago

“Found a rug I wanted 5 years ago but it was too expensive. Saw it on your website at a remarkable price. Love it. Thanks”

Helpful Report

Posted 4 years ago

“Great price, easy to order, fast delivery.”

Helpful Report

Posted 4 years ago

“I was very disappointed that the colors of my rug looked very different when I came in. I know that’s a risk you take when buying online. I also should have checked before hand what the return costs were as well. They charge $100 to ship back. I just recommend knowing that before you make a $100 mistake.”

Helpful Report

Posted 4 years ago

Thanks for your feedback, Tara. Return shipping costs will vary depending on many factors (size, weight, your zip code, etc). We are happy to provide a return shipping cost estimate before you order. Room lighting will have an impact on overall color appearance so we have a very good swatch program which allows you to try several rug options in your lighting, which is the best way to ensure the best color match to your existing decor. Especially useful if you are considering over sized rugs or furniture.

Posted 4 years ago

“Excellent service thank tou”

Helpful Report

Posted 4 years ago

“The rug is beautiful and arrived very quickly. The color was different than described as it is more green than blue. It still looks nicely in my bathroom. Very soft and well made.”

Helpful Report

Posted 4 years ago

“Enjoyed the shopping experience. Quality of products is excellent!”

Helpful Report

Posted 4 years ago

“Service was excellent. Delivery was prompt. Rug was high quality. I would do business with them again.”

Helpful Report

Posted 4 years ago

“Great products, fast delivery and I saved money with coupon on my 1st purchase. I also received notification from owner which was a nice personal touch and good customer service!”

Helpful Report

Posted 4 years ago

“Love my rug and the ability to track shipping. Communication to me on the orders progress was wonderful!”

Helpful Report

Posted 4 years ago

“Great selection of sizes, colors and styles. Prices were very reasonable.”

Helpful Report

Posted 4 years ago

“Customer service is wonderful. When the rug we ordered was discontinued the representative sent us some rugs that were close to the one we had picked out, and we found a rug we love and it was cheaper.”

Helpful Report

Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,005 reviews