Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug is beautiful and arrived very quickly. The color was different than described as it is more green than blue. It still looks nicely in my bathroom. Very soft and well made.”

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Posted 4 years ago

“Enjoyed the shopping experience. Quality of products is excellent!”

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Posted 4 years ago

“Service was excellent. Delivery was prompt. Rug was high quality. I would do business with them again.”

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Posted 4 years ago

“Great products, fast delivery and I saved money with coupon on my 1st purchase. I also received notification from owner which was a nice personal touch and good customer service!”

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Posted 4 years ago

“Love my rug and the ability to track shipping. Communication to me on the orders progress was wonderful!”

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Posted 4 years ago

“Great selection of sizes, colors and styles. Prices were very reasonable.”

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Posted 4 years ago

“Customer service is wonderful. When the rug we ordered was discontinued the representative sent us some rugs that were close to the one we had picked out, and we found a rug we love and it was cheaper.”

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Posted 4 years ago

“Orders take forever, still haven't received anything. Way to many emails”

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Posted 4 years ago

Hi Gary, there must be some confusion. I see you placed just 1 order on Tuesday, and we shipped it by UPS on Wednesday, less than 24 hours later. I don't see any emails from you. Perhaps you are referencing a different company?

Posted 4 years ago

“Not only am I very pleased with my rug, when I had questions your personnel answered them quickly, politely and fully. I am looking forward to delivery of my second rug.”

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Posted 4 years ago

“Everything was great. The web site is good and they keep you informed on the shipping which at the time of the Corona virus was great.”

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Posted 4 years ago

“I was never able to get the 11% discount”

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Posted 4 years ago

Thanks for your feedback, Beverly. I'm sorry that you had problems with the discount code. Sometimes web browsers block the popup needed to get the discount code but no worries; we have issued a refund to you in the amount of 11%. Thanks for shopping with Incredible Rugs and Decor.

Posted 4 years ago

“I still have not received anything”

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Posted 4 years ago

Hi Janet, I see your order shipped yesterday, 4/28 under UPS Tracking 1Z3937170321404974 and will be delivered Friday, 5/1. You should see an email from us with tracking details in your inbox. Hope you love it!

Posted 4 years ago

“Easy ordering and monitored shipping updates”

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Posted 4 years ago

“I like the selection”

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Posted 4 years ago

“Very communicative and thoughtful.”

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Posted 4 years ago

“Outstanding customer service”

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Posted 4 years ago

“We chose a Karastan for our new Master Bath Gorgeous!!”

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Posted 4 years ago

“First of all the rug is incredibly beautiful, the colors exactly as pictured, the quality exactly as described. Great price, no sales tax, plus a discount, free and quick delivery. All in these difficult times.”

Incredible Rugs and Decor 5 star review on 26th April 2020

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Posted 4 years ago

“The customer service was terrific. Responses and follow up on status of item ordered was immediate. The help in finding just the rug up if which I was looking was very much appreciated. The rug was located and delivered faster than I could have imagined. Great customer service and products are winners. I’ll give you a 10 out of 10 on both and would definitely shop with you again”

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Posted 4 years ago

“I purchased two beautiful pillows and couldn’t be happier. Great quality and fast delivery.”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews