Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m waiting for my rugs to be delivered, I’m very excited. So far everything has been excellent.”

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Posted 2 years ago

“Have not recent rug yet. Ordered last Sunday”

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Posted 2 years ago

“Web site was easy to negotiate. Area rug was shipped promply”

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Posted 2 years ago

“We have been Karastan folks for many years and will continue to be. Price was Fair and Honest and thanks again. Pat”

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Posted 2 years ago

“My rugs are beautiful! Rusty, in customer service, was so very helpful when I decided I needed the 9x13 instead of the 8x11. He made the process painless. Can't wait to receive it. I believe this was my second time to order rugs from you. Great, fast service is appreciated. Angie Adams”

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Posted 2 years ago

“Attentive service, quality products— hard to beat. Thank you.”

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Posted 2 years ago

“Great people great prices great service”

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Posted 2 years ago

“I ordered an 8’ x 11’ area rug [Oriental Weavers Kharma]. The web site was very easy to navigate and there was an amazing selection of patterns and sizes of just the Kharma line. I had some concern about ordering online but was extremely pleased with the appearance and quality of our new rug. The Rug and Pad (free) were shipped promptly from two different locations. (A number of sizes are on Back Order). The Pad is a decent thin (1/8”) “non-skid” pad … not a thicker cushioning pad … we ended up not using it as the rug had very nice pile. Overall, an excellent experience.”

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Posted 2 years ago

“Very pleased with the customer service in particular. Everything is delayed these days and their department was very responsive, honest, and helpful throughout the process! Love love love our rug!”

Incredible Rugs and Decor 5 star review on 12th February 2022

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Posted 2 years ago

“Excellent communication and fast service.”

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Posted 2 years ago

“Excellent and easy”

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Posted 2 years ago

“I was/am confused using pay/credit card..driving me crazy. Hope it went through only once.”

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Posted 2 years ago

“Very helpful and great customer service! Held the big rug we wanted until we received our sample and made sure it would work for us. Delivery company called us to set an appointment for delivering the large rug. Rug was delivered as scheduled. Our rug is perfect and we were pleased with the entire process. I’m ordering another one from Incredible Rugs!”

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Posted 2 years ago

“5 stars so far. Easy to order and they have kept in touch. Next step is to hear when my rug goes out for delivery.”

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Posted 2 years ago

“I spoke with a gentleman named Rusty. He was very patient ,understanding and helped me figure out exactly which rug was the one needed for a client. I will now only use Incredible Rugs in the future for all my client needs. Thank you so much Rusty. Kelly Caleca”

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Posted 2 years ago

“My Order process was flawless. Saw the rug I was looking for online Dialed your 1-888 number and was connected to Mr Rusty. He was very knowledgeable, courteous, and took care of my order in such an excellent and timely manner. Not only was I getting free shipping but I got an additional discount which saved me a great deal. Great quality merchandise, at a great price, by a great sales representative and I will keep your number and should I ever need anything else or know acquaintances who have needs I will certainly recommend your company. Thank you again, God bless you and it was my pleasure. Thank you again. No buyers remorse, just buyers rejoice. rose ostafin”

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Posted 2 years ago

“Great product selection and far above average communication and web site presentation.”

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Posted 2 years ago

“A wonderful assortment of rugs to suit anyone’s taste in colors and styles. Prompt response to my order. Will look into other rugs for other areas of my home. Website is easy to use.”

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Posted 2 years ago

“Fantastic service and competitive price! I would definitely purchase from incredible Rugs again.”

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Posted 2 years ago

“There are an incredible number of rugs to choose from & I found the best one on this site! I an very happy with my new area rug - the description size & color was spot on. Delivery process was wonderful. I could choose the day & time which was best for me. The driver called 1 hour prior as we agreed. I have no complaints & would use Incredible Rugs again & again”

Helpful Report

Posted 2 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews