Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,005 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You made shopping for rugs easy and enjoyable. Easy to navigate the website and I can see everything I need to coordinate with my new rug.”

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Posted 5 years ago

“very prompt response on order placement and shipping confirmation”

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Posted 5 years ago

“Poor!”

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Posted 5 years ago

“Very easy to order and good customer service response.”

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Posted 5 years ago

“I liked the email follow up. Thank you for answering my question re shipping time. Very good customer service. My rug should arrive four days from now. If it is in good shape it will be a 5 for sure.”

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Posted 5 years ago

“Very responsive!”

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Posted 5 years ago

“There are too many negatives I don’t have any desire to respond”

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Posted 5 years ago

“Their customer service is incredible! They go above and beyond to help customers. Emily treated my order as if it were her own, contacting me multiple times to update me about the order. Thank you! When I spoke with Robert, he was also very kind and helpful. I haven't received my rug yet, but Incredible Rugs and Decor has already made me a return customer just because of their customer service! I look forward to ordering with them again soon!”

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Posted 5 years ago

“Excellent service; kept me informed about the status of my order. Great price.”

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Posted 5 years ago

“I received my rug very pretty just as pictured thank you . If you have any Questions you answer promptly .”

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Posted 5 years ago

“I love my rug. It was exactly what I wanted. The description was perfect.”

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Posted 5 years ago

“This is our second purchase and true to form for Incredible Rug and Decor, it was simple, efficient and just in case, a great return policy. Why shop anywhere else for such an important addition to your home? We will be back!”

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Posted 5 years ago

“I've been searching for the right rug for many months. Once I found it, I checked prices and Incredible Rugs had the best price. They also ship free. I would work with them again.”

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Posted 5 years ago

“I liked the colors of the "Morris" KAS rug i purchased but the quality is poor.”

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Posted 5 years ago

“Part of my order is missing and I still waiting for my replacement I hope so I can get Soon”

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Posted 5 years ago

Jacek, we're sorry one of your items was lost by UPS. Rest assured, a free replacement is on it's way and you should have it in a day or two. Thanks for your patience.

Posted 5 years ago

“Excellent company to deal with.”

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Posted 5 years ago

“AMAZING PRODUCT AND SERVICE!! I can't say enough about how beautiful my new Karastan rug is! The entire shopping experience was top-notch. Thank you for being INCREDIBLE!”

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Posted 5 years ago

“I purchased 5 rugs on Cyber Monday 2018. I received 2 rugs in January and the last 3 came late March nearly 4 months later. The delay was horribly frustrating however, when I rolled out the last 3 rugs they were ALL damaged varying in severity. The only thing that made this frustrating process easier was working with Robert Upton. He provided me with continuous updates while I was anxiously awaiting the arrival of the rugs. Once I realized they were damaged, I contacted Robert again to figure out what to do about this. He found out other rugs that had arrived were also damaged much like mine were. He then offered to take $75 off my purchase price if I wanted to keep them. I am grateful for the outstanding customer service he provided during this frustrating time. Customer service can sometimes be a thankless job because you're almost always dealing with dissatisfied customers. Robert represents Incredible Rugs and Décor in a very positive way. Thank you Robert, Incredible Rugs and Décor is lucky to have you!”

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Posted 5 years ago

“Outstanding EARLY DELIVERY!!! Love the UPS guy(rings the doorbell as he leaves packages!) The Euphoria Rhodes Ash Grey is PERFECT!! I must say, the colors are much lighter than they show on my laptop, but that is probably to my advantage, because the colors are PERFECT for my decor! I have a cinnamon colored couch and chair, and the rug has just a hint of that color along with a lovely bluish light grey, brown, and almond palette! Your website is very customer friendly, and not realizing that Karastan is just down the road from me! WOW! SUPER DELIVERY!!! In Arnold Swartzenager's words....."I'll be Back"!! HA!”

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Posted 5 years ago

“Hands down best shopping experience ever! Love this company! Great staff, great products, amazing prices! My new rugs are INCREDIBLE!”

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Posted 5 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,005 reviews