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Incredible Rugs and Decor Reviews

4.7 Rating 4,006 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,006 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Sheila
Verified Buyer
“Rug was delivered quickly and we are happy with the quality!”
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
“The delivery was quick, and we love the rug!”
Incredible Rugs and Decor 5 star review on 5th April 2024
Helpful Report
Posted 10 months ago
Jean
Verified Buyer
“I appreciated the opportunity to order a sample rug first. The 8’ x 11’ rug I subsequently ordered looked just like the sample. I love it. Incredible Rugs made the process very easy and stress free.”
Helpful Report
Posted 10 months ago
Penny
Verified Buyer
“They're very annoying. I buy one raucous gift which I never got to see so I don't even know how it looks... They have written me seven times to buy more rugs. I have hit unsubscribe twice. Be careful. If you buy something they will drive you crazy. As for the quality, I don't know it was a gift I sent it to someone”
Helpful Report
Posted 10 months ago
"Nancy D
Unverified Reviewer
“I just wanted to tell you that I’ve ordered quite a few rugs for various clients over the last couple of years. I have been super impressed with your company. The ordering process through your website is very easy. I love that if I’m trying to color match that you offer returnable samples. Your selection of product is comprehensive. Your customer service is responsive. And, your follow up with each order is really good. On every single order I’ve placed I have been extremely pleased with your entire process. So, thank you for taking the time to get your company right! In this day and age that’s a commodity that had made you my #1 stop for rugs.”
Helpful Report
Posted 10 months ago
"John C
Unverified Reviewer
“Smashing Success! We were apprehensive about ordering our rug online, but the quality and service we received from Steve and crew at Incredible Rug was amazing. The beauty of a real Karastan Rug is something that add immeasurable enjoyment to our home! 💕”
Helpful Report
Posted 10 months ago
"Jon L
Unverified Reviewer
“Incredible Experience! We love the rug, it is definitely 5 stars. The service and personalized support I received from the folks at Incredible rugs would be 10 stars if possible. Great team to deal with and we're looking forward to years of enjoyment from our rug. Thanks for the Incredible experience!”
Helpful Report
Posted 10 months ago
"PCH3"
Verified Reviewer
“The website is very easy to navigate. It’s fast and complete input accessible for every selection. And if you can’t the customer service is spectacular. And very polite!”
Incredible Rugs and Decor 5 star review on 21st March 2024
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
“Great selection, good deals and smooth transaction & shipping process.”
Helpful Report
Posted 11 months ago
"Nancy L
Unverified Reviewer
“The quality of the rug is fantastic.”
Helpful Report
Posted 11 months ago
"Stephanie K
Unverified Reviewer
“I have many of your rugs...yours are the ones that I look for first whenever I have need for a new rug. Many years ago I purchased four "Guggenheim" inspired rugs in an array of colors that are still fabulous! I look forward to any new design collections that you come out with in the near future. Not only are they all stunning, they are plush and well made treasures. Really stunning additions to any room. Thanks again. Regards.”
Helpful Report
Posted 11 months ago
Paula
Verified Buyer
“I am disappointed in the color. The green on the website doesn't match what I received. The one sent is very dark green. Also FedEx left it at the bottom of the stairs. They didn't deliver it to the door.”
Helpful Report
Posted 11 months ago
Patricia
Verified Buyer
“Great product and great service”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“Our Karastan rug arrived quickly and was wrapped carefully. It's beautiful and the pricing was the best on the internet.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“Love it. Looks just like the photo on line”
Incredible Rugs and Decor 5 star review on 11th March 2024
Helpful Report
Posted 11 months ago
Pat
Verified Buyer
“We are repeat customers. The order was filled very quickly. We reported an item missed; customer service was crazy fast with investigating the problem, identifying the issue and very quickly getting it resolved. Outstanding service. Great product.”
Helpful Report
Posted 11 months ago
Margo
Verified Buyer
“The service and product was perfect. The rug was beautiful and I will buy from them again”
Helpful Report
Posted 11 months ago
Vickie
Verified Buyer
“Best quality rugs! Best prices! Love their coordinating decor feature. Best service!”
Helpful Report
Posted 11 months ago
""
Verified Reviewer
“Great prices and quick ordering process.”
Helpful Report
Posted 11 months ago
"Anne "
Unverified Reviewer
“It was easy to find the many different sizes available and appreciate the availability of returnable samples of the area rugs I am considering purchasing. Thank you”
Helpful Report
Posted 11 months ago
Incredible Rugs and Decor is rated 4.7 based on 4,006 reviews
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