Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really can't believe the price and service -- outstanding! So happy with my rug!!”

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Posted 4 years ago

“Very happy with my purchase !”

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Posted 4 years ago

“Needed a pad for a rug for a wood floor and I found what I was looking for within 1 minute.”

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Posted 4 years ago

“My rug rug isn’t here yet. In Charleston WV 5/19/2020. No word since then.”

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Posted 4 years ago

Hi Marsha, we emailed tracking details to you on 5/19. Your rug was too large for UPS so it shipped by Motor Carrier (18-wheeler) who will be calling you today or tomorrow to schedule a delivery date and time. You can also reach out to the Carrier to schedule. Their number is 304-397-6515 and reference your tracking # 785461329. Feel free to call or email us any time if you need more assistance. Thank you and enjoy!

Posted 4 years ago

“great site to visit, able to view the pictures of the items I am considering and match them with decor I own already, very positive experience.”

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Posted 4 years ago

“Large selection and helpful staff.”

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Posted 4 years ago

“My first order. Great pricing, timely response to emailed questions, immediate shipment. I’m impressed so far.”

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Posted 4 years ago

“So far the customer service has been great!”

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Posted 4 years ago

“Fast shipping, excellent customer service. Thank you !”

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Posted 4 years ago

“The rug was sent but not the rug pad and I can not get anyone on the phone or to respond to message. I want a refund on the rug pad.”

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Posted 4 years ago

Hi Gina, sorry for any frustration. Rug pads ship from a separate warehouse and will always arrive separate from the rug. I see your pad is scheduled to ship today. Tracking details will be emailed to you when shipped. Our phone lines are open Mon-Fri 9am - 5pm Central Time and we have live chat and respond to emails within an hour in case you need anything. Thank you.

Posted 4 years ago

“Beautiful good price and they offer a coupon”

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Posted 4 years ago

“Excellent customer service! I chatted online and was able to receive a price match. The rug shipped right away. Fast delivery. Product in perfect condition.”

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Posted 4 years ago

“Responsive qualify customer service”

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Posted 4 years ago

“From beginning to end, purchasing this rug was an easy and stress-less purchase. As far as the rug itself, it is dazzling! The one drawback is the pile. The pile is very thick and seems to lay a bit lopsided under foot, but not really as if it was against a grain; it's a strange feeling. Over the years I'm sure it will lay down but I worry that it will do so unevenly because of disproportionate foot traffic. But the rug is so beautiful I want to keep it.”

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Posted 4 years ago

“We couldn't believe how fast our order arrived. I've ordered this rug pattern before, and love it. We ordered on May 14th and it was delivered 3 days later!”

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Posted 4 years ago

“Called customer service to order samples which was very easy. The person was very helpful and polite.”

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Posted 4 years ago

“Oh I just love it now I wish I'd gone with a bigger size!”

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Posted 4 years ago

“Wonderful and quick replies from Steve and so excit s my Karastan rugs will be much quicker than I hoped!! These will be the 4th and 5th Karastans I ordered from Incredible Rugs and, they are Incredible!!! Thank you for such a fantastic selection and great customer service. I’m already looking for my next 3 hall runners!!”

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Posted 4 years ago

“I called in to ask about the promotion and received excellent service detail from Matt. We chatted a minute as I told him about my Mother-in-Law who just purchased the KAS 7301 for her under her kitchen table, not even knowing at we had acquired the very same rug for our bedroom. His remark, "You now have a family rug!" I told him my son was planning a career move and thinking about Texas. He also told me my son would love the San Antonio -Texas Hill area by telling me you have In/Out Burgers there so my son would feel right at home! Was all this part of the sale? Absolutely! He made my day. You will be highly recommended for anyone who is rug shopping!”

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Posted 4 years ago

“It’s beautiful”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews