Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience shopping online has been great. The service has been exceptional especially from Noah Upton! I would very gladly recommend to others. Thanks”

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Posted 3 years ago

“Have not received my rug yet.”

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Posted 3 years ago

“Love the variety and how easy it was to find a style that we were looking for! The see it in your room feature was awesome!! Can't wait for our rug to arrive!”

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Posted 3 years ago

“Received my rug quickly. Thank you!”

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Posted 3 years ago

“Ordering my rug was so very easy. Once the transaction was complete, I received confirmation via email and text. Tracking info followed and delivery was two days later, as expected. Thank you!”

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Posted 3 years ago

“Love our new rug. Even prettier in person. Had to contact Rugs and Decor a couple times about shipping issues and they were extremely helpful. We are very happy with our purchase.”

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Posted 3 years ago

“Rugs and Decor has a Ggreat selection of rugs and the information about the rugs are detailed and we'll organized. Checkout was seamless.”

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Posted 3 years ago

“I got the rug I really wanted at the best possible price, customer service is great and someone responded quickly to every question I had. I highly recommend Incredible Rugs and Decor.”

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Posted 3 years ago

“Great customer service. I got a personal email letting me know that the product was in short supply and that they were putting in a rush order to secure the last one for me. Great communication for delivery as well.”

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Posted 3 years ago

“We found just what we were looking for. Easy site to use.”

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Posted 3 years ago

“I am thrilled with my purchase of the KAS Sparta 3148 Beige Palm Leaves Area Rug. It is a quality product in every way. The colors are exactly as they're portrayed in the picture, and the rug is thick, luxurious, and and soft to the touch. Although the rug was on back order, the company kept me posted regarding a delivery date. Excellent product, and excellent customer service!”

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Posted 3 years ago

“Selection and price very good. Communication once order was placed was very good.”

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Posted 3 years ago

“I found the rug at a cheaper price and they promptly issued a refund for the difference.”

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Posted 3 years ago

“Beautiful rug and superb customer service!”

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Posted 3 years ago

“Very easy”

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Posted 3 years ago

“I wish I could give 0 stars! the rug came with colors not included in the image or description. Even the tool is supposed to show the colors didn't mention three extra colors that are strongly present. If that wasn't enough; got lectured by the aggressive customer service rep on why my monitor is the problem and why I didn't ignore their description/samples of the rug colors, further investigate, and figure out that there were actually more "secret" colors in the rug. Now they want to charge me to send it back. Let's see if the manager calls me back before I escalate this even more. What a start to my day! Terrible!”

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Posted 3 years ago

Please keep our sample program in mind when color matching existing decor. Monitor settings, room lighting, rug orientation in the room can all have an affect on how colors are perceived. Sample swatches are an easy and quick solution. Thank you.

Posted 3 years ago

“Beautiful rug. Prompt delivery. Excellent price.”

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Posted 3 years ago

“Still haven't received my purchase.”

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Posted 3 years ago

We're sorry about the delay in shipping. UPS shows delivery is set for tomorrow. Please customer service if the sample does not arrive and we'll be happy to put a tracer on it and get a replacement shipped.

Posted 3 years ago

“I ordered a sample on 4/2/21. Today is 4/12/21. I still have not received the sample. Although, it only took Incredible Rugs two days to take the sample price out of my Visa card. We'll see when the sample really shows up.”

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Posted 3 years ago

“The website is very user friendly and I love that you can actually see with the rug is going to look like in your Room! Customer service is wonderful and looking forward to getting my rug”

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Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews