Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug is now down and looks great. We are very pleased with it so thank you. We have several other Karastan rugs and have loved them.”

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Posted 4 years ago

“Rug was shipped expeditiously and was correct.”

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Posted 4 years ago

“Great prices and customer support!”

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Posted 4 years ago

“Just want to say that I am glad that I purchased this rug! It looks wonderful in my foyer and complements my decor. Thank you so much for a great price and wonderful service. Attached is a pic.”

Incredible Rugs and Decor 5 star review on 25th August 2020

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Posted 4 years ago

“Awesome company very responsive will order again”

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Posted 4 years ago

“I believe they had a great selection with outstanding prices.”

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Posted 4 years ago

“The rug exceeded my expectations. It's beautiful and feels even better than it looks.”

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Posted 4 years ago

“Love my Surya blue lamps. Well made.”

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Posted 4 years ago

“Rug price was excellent however we were required to pay $31 for a routing app/insurance to track delivery. The insurance aspect is overkill as most Visa/ MC transaction are already insured. Then you have to download the app and sign in to track the delivery. No UPS or Fedex number given so it’s quite painful and really unnecessary”

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Posted 4 years ago

Thanks for your feedback. The Route Shipping Protection is an extra layer of insurance against damage or package theft. It is inexpensive and completely optional and can be removed from your cart with just a click. Also, there is no need to install the package tracking app, as we send shipment details by email and by text sms (if you select this option at checkout), but the app provided more details on package movement and delivery time/date. The app is free to use and is completely optional. Thank you.

Posted 4 years ago

“No rug for a couple of weeks due to back order, have not received it yet, the owner gave me a good discount and I am a return customer, but you still want your merchandise”

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Posted 4 years ago

Hi David, please disregard the back-order notice we sent you. The warehouse was able to locate one for you. They shipped it last night, due to be delivered to you on Wed. 8/26 under UPS Tracking # 1Z3937170322194940. Thanks for your patience. You're going to love your new Karastan rug.

Posted 4 years ago

“Love all the updates on my order!”

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Posted 4 years ago

“Beautiful selection of rugs from various manufacturers and range of price points. Option to allow you to picture the rug in your room is easy to operate and an EXCELLENT tool for decision-making! Website searches and order processing all worked well, and the “personal” follow-up expressing appreciation for my business was a nice touch!”

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Posted 4 years ago

“The best price by far”

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Posted 4 years ago

“So far very good. Just waiting on my order now”

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Posted 4 years ago

“Beautiful products at great prices and excellent client service!”

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Posted 4 years ago

“We are very happy with our rugs. They are far softer than we had anticipated. The service we received from incredible rugs was excellent. They were very responsive to our questions. I would definitely recommend this company and their products.”

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Posted 4 years ago

“Don't get it yet. Been waiting weeks now.they said shipping in one week.they shouldn't lie.i called 2x and They were going to check to see why it did not ship yet and I still have not heard from them yet”

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Posted 4 years ago

Hi Linda, your pre-ordered rug showed 'not in stock' when you ordered on 8/5. It arrived from overseas, a bit later than expected, but shipped out this morning to you and tracking was emailed to you showing a delivery date of this coming Monday, by Fedex. Thanks for waiting. The Wild Bloom is a beautiful rug and I'm sure you will find it worth the short wait.

Posted 4 years ago

“Excellant .”

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Posted 4 years ago

“Most beautiful rug I have ever had. It is nice and soft. Everyone admires how lovely it is”

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Posted 4 years ago

“My rug was originally supposed to arrive in late may or june and has yet to arrive. The tracking says it was supposed to arrive today and has yet to arrive. I know it was out of your hands but the website could have been updated to reflect the actual turn around time and I wish I would have been updated about the status without having to reach out to customer service multiple time. I really hope I love it because I can’t image how hard it will be to return it.”

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Posted 4 years ago

I see that we sent several email updates regarding your special order rug. Unexpected Covid-19 shutdowns at the port overseas made it difficult to project a delivery date but we confirmed with Fedex that they will deliver to you today. We'll keep an eye on the delivery date just to be sure it gets delivered ASAP.

Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews