Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was our first time ordering from Incredible Rugs and Decor and the service was great. Delivery was timely and their response to a question was quick. Highly recommend.”

Helpful Report

Posted 1 year ago

“The rug arrived very quickly. It was well packaged and arrived in great shape. It was exactly as pictured and I love how it looks. I reached out to Customer Service with a question before receiving my order. They answered my question and even followed up afterward to make sure everything was ok. GREAT experience. Will definitely shop with them again.”

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Posted 1 year ago

“The customer service at Incredible Rugs is awesome and so easy to work with.”

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Posted 1 year ago

“We received our rugs and we love them! Thank you for your professional service.”

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Posted 1 year ago

“The colors are beautiful. The carpet is thick, plush, and soft under foot. It laid out very flat in a day or two. Very minimal shedding. The customer service was great. I recommend the company and the product.”

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Posted 1 year ago

“Received my carpet. It’s beautiful. Thanks for the great service.”

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Posted 1 year ago

“I like the pattern in this rug but the colors are not what was shown in the online shop. Dissapointed.”

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Posted 1 year ago

“I was most pleased with the rug I ordered...it was much more impressive in real life than a picture on the screen. We are enjoying the rug immensely.”

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Posted 1 year ago

“Beautiful rug.”

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Posted 1 year ago

“This is the second time I've ordered from this company and both experiences have been terrific. Their site offers a wide variety of styles and sizes. I highly recommend Incredible Rugs & Decor.”

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Posted 1 year ago

“Rug looks amazing. Great price and timely delivery.”

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Posted 1 year ago

“Superb selection and excellent quality. We love our new rugs and they arrived in great condition and super fast!”

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Posted 1 year ago

“Perfect in our entry!”

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Posted 1 year ago

“Nice selection and variety of prices.”

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Posted 1 year ago

“Ordered rug in January 2024. House being built so my mistake for not opening the rug to check it out. Unfolded it yesterday and guess what? They shipped me the wrong rug. Now I’m stuck! If you can’t get and order right, you are either INCOMPETENT or you just DONT CARE! That’s why you deserve ONE STAR! I’m never ordering again from this company.”

Helpful Report

Posted 1 year ago

Hi Andres, we were unaware of any issues with your order and we'll be happy to get this resolved for you. Our Customer Care Team will reach out to you, shortly. Thank you.

Posted 1 year ago

“The website was great. I especially liked being able to see the rug in our house and room. It made me comfortable with the selection I made.”

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Posted 1 year ago

“The rug that I received doesn’t look like the picture at all. The rug I thought I was purchasing had a beautiful pattern. The rug that I received has no discernible pattern. It looks like a cheap pixilated random pile of colors.”

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Posted 1 year ago

“Knew what I was looking for and it was easy to find on computer. Thanks.”

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Posted 1 year ago

“Brown rugs look almost black. I am not happy with them! Would like some return labels for them. I have 4 X 6 and 2 2 X 3 brown rugs. I was also sent 2 extra 2 X 3 rugs in the black red; and I need extra labels for those. I did not order these Thanks for your kindness. Susan Steed”

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Posted 1 year ago

“Ordering a smaller one for under my table was very easy. My larger new one was installed yesterday and I was very pleased with the quality.”

Incredible Rugs and Decor 5 star review on 3rd September 2023

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Posted 1 year ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews