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Incredible Rugs and Decor Reviews

4.7 Rating 3,992 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
4.7
Based on 3,992 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Great products. Fast shipping. Easy returns.
Helpful Report
Posted 1 year ago
Personalized service unlike nearly all online transactions. Customer experiences matter.
Helpful Report
Posted 1 year ago
Never bought a rug on line before. Using Incredible was easy. The rug was a very good price. It arrived quickly, as scheduled. It was securely wrapped. Unrolling it was easy. The free pad worked nicely. Incredible had a terrific selection and excellent pricing. Highly recommend this company.
Helpful Report
Posted 1 year ago
Unfortunately I had to make a return, but it was easily facilitated and I will order from Incredible Rugs again!
Helpful Report
Posted 1 year ago
Gorgeous rugs! We got our rugs and absolutely adore both of them. They are beautiful and plush and really pull a room together with great style. Plan on buying more after I finish paying for these. Well worth every penny.
Helpful Report
Posted 1 year ago
Love our new rugs.....a friend recommended this company after buying several rugs herself and we couldn't be happier. Absolutely beautiful, very good prices and great service and selection!!
Helpful Report
Posted 1 year ago
The folks in this company are from the past when good service was expected and their ability to respond, accommodate and supply good quality is outstanding - more companies would be wise to see how well this company operates - even though their sales of the wonderful carpets must bury them in paperwork. I don't have the 3 carpets that I ordered but I know things will go well - they will make it so. Go Incredible
Helpful Report
Posted 1 year ago
Grace and Rusty were very helpful in helping me select my rugs. I would have to say that the customer service department at incredible rugs and decor has got to be one of the best. The two rugs I purchased I absolutely love, great quality, the colors are spot on and they look fabulous in my rooms. Thank you for providing a great product and service!
Helpful Report
Posted 1 year ago
Love the rug and the discounts
Helpful Report
Posted 1 year ago
Love their products and have just ordered my second Karastan rug! High quality; fantastic customer service and they arrive safely. I have enjoyed the whole experience!
Helpful Report
Posted 1 year ago
Excellent customer service, beautiful area rug, quick deliver with constant updates on order and delivery status. Randy was great to work with on this order.
Helpful Report
Posted 1 year ago
I have been searching for this rug for 7 months! I already bought the 9’x12’ rug and I love it. The place I bought it from did not have the runner but they said 6 months they would. Still nothing. So I expanded my search and I’m so excited to see it on your site!! Thank you! And the ordering was very simple. No problems.
Helpful Report
Posted 1 year ago
Great email communications. Phone inquiries were answered by someone who was very knowledgeable and articulate. Products were shipped by Fedex and UPS and arrived in pristine condition. Competitive prices. I would use Incredible Rugs and Decor again.
Helpful Report
Posted 1 year ago
Shopping experience was extremely pleasant. Daline was very helpful and answered every question I had about rug size and depth,, shipping, warranty, pad. She was exceptionally helpful and I appreciated all of her help.. Thank you
Helpful Report
Posted 1 year ago
Second rug I have ordered from Incredibkr Rugs! They do a great job with delivery, quality and pricing. I’m eagerly awaiting the arrival of my second order. Thanks to this great company!
Helpful Report
Posted 1 year ago
Great quality, price and service!!
Helpful Report
Posted 1 year ago
Ordering was easy and fast. I received my rug in just a few days.very happy!
Helpful Report
Posted 1 year ago
Shopper beware, i found a beautiful karastan rug for $235 less than on another competitive website. You think it was worth my due diligence? On top of that incredible rugs included a free rug mat. The rug was exactly as represented. vibrant colors with a nice deep pile to walk on. I'm obviously happy with the whole experience. Please check these guys out now!
Helpful Report
Posted 1 year ago
A very good selection and I like the fact I can see the carpet in my own room to decide which I want!
Helpful Report
Posted 1 year ago
Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews