Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

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“Easy to navigate and bonus was receiving a 10% code. I’m very excited to get my rug”

Helpful Report

Posted 4 years ago

“Loved the ability to see how a rug would look in the room where I was planning to use it. Very helpful!”

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Posted 4 years ago

“It said my rug would ship in 3 to 5 days and it’s been almost 2 weeks and still do not know if or when it is shipping. Do not get communication from company but they did ship rug pad.”

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Posted 4 years ago

Perhaps our emails may be landing in your junk/spam folder? We emailed two order updates and sent tracking details showing the shipped and will be delivered Friday by Fedex. Please call or use live chat if you need anything further. Thank you.

Posted 4 years ago

“Found the perfect rug for our family room thanks to the tool that Incredible Rugs provided that allowed me to take a picture of my space with my rug selection. Worked like a charm! Price, quality and service were all what we were looking for.”

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Posted 4 years ago

“Robert and Peter are the best! The entire team cares and handles your concerns with top notch service. I recommend Incredible rugs to everyone out there looking for quality merchandise and fantastic customer service ! A happy California customer 😁”

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Posted 4 years ago

“I was amazed at their selections’ quality and price! So excited to receive mine.”

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Posted 4 years ago

“Nothing short of amazing service. So impressed, I received order updates unlike any other retailers, from personal to automated from the moment I placed the order to the moment it arrived. Never left wondering anything about my order. First class operation.”

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Posted 4 years ago

“I'm so very impressed with IR&D.....A very reputable company!!!”

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Posted 4 years ago

“Online shopping was smooth and simple.”

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Posted 4 years ago

“Very happy with the help I received when I called for specific information! I hope I receive my rug without any complications!”

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Posted 4 years ago

“Very happy with the help I received when I called for specific information! I hope I receive my rug without any complications!”

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Posted 4 years ago

“Excellent customer service, great price match program, and quick shipping!”

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Posted 4 years ago

“The shipping time was supposed to be 2 to 5 days, but it has been about 10 days and I finally received notice today that item is shipping today.”

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Posted 4 years ago

Sorry for the delay on this order, Shawn. We had trouble locating one of the swatches but our showroom had one available, so you'll both samples very soon. Thanks and good luck with them.

Posted 4 years ago

“The ordering process was great. Friendly helpful staff. It took 9 days to be shipped! Not sure when it will arrive. No tracking info yet. Taking too long for the shipping process.”

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Posted 4 years ago

Thank you for your feedback, Suzanne. We're monitoring this delay at Nourison's warehouse. They have been short-staffed and will be working this weekend to get caught up. We're keeping an eye on your order and will keep you updated as it progresses. You can expect it to arrive next week. The Vallencierre rug is gorgeous and definitely worth the short wait.

Posted 4 years ago

“As with previous purchase from incredible rugs the service was so good! Let me know received order, note then to let me know when shipped and if and questions or concerns a phone number. Another plus is I only found this runner rug here and was very excited. Great work!”

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Posted 4 years ago

“Very pleased with my experience”

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Posted 4 years ago

“Loved the rugs, fast shipping, easy to order.”

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Posted 4 years ago

“So far so good. We need to see how the rug will lay after getting a few kinks are ironed out. I t was a good experience dealing with your business.”

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Posted 4 years ago

“I am very happy with them. I purchased a large rug, same pattern, a couple years ago from American Carpet Wholesale (according to my Discover statement). That service was also very good. It is interesting that they are not quite the same color etc but I can tell same rug. I am 96 and have Karastan wool rugs that these blend with very well. The wool are fantastic but at my age I decided to add to the Spice Market rug inventory. Thank you for the excellent service and rugs.”

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Posted 4 years ago

“I was so excited to get my rug! I opened it and it was the wrong rug:( It was a pain to have to roll it back up and rewrap it in the plastic to get it ready to send back. It took me many different attempts to get it to fit back in the plastic. Everyone online was helpful in getting this corrected and it looks like my right rug is ready to ship. Haven't heard anything yet about getting the one I received sent back”

Helpful Report

Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews