Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

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“This is our first order. So far they have kept in great contact with us.”

Helpful Report

Posted 4 years ago

“In my experience Incredible rugs is one of the best websites - easy to navigate, quick customer support, price-match is online which is easy. Chat option is very good and efficient. I came to buying from them because of the digital experience as a customer.”

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Posted 4 years ago

“Excellent experience! The communication was great, delivery was faster than expected and the rug was beautiful. I would most assuredly order from Incredible Rugs and Decor again!”

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Posted 4 years ago

“Impressed with the entire experience”

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Posted 4 years ago

“Excellent customer service! Great follow up and very well taken care of from start to finish. They have an awesome price match program too! Will definitely shop with this company again.”

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Posted 4 years ago

“The ordering process was really easy. What really surprises me is I expected to have to wait 4-6 weeks for delivery but they were shipped out and on their way the next day. I can’t wait to lay them out and see them in person.”

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Posted 4 years ago

“My wife is absolutely tickled with our new rugs. Thank you”

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Posted 4 years ago

“Very happy with rug and customer service!”

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Posted 4 years ago

“Good customer service”

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Posted 4 years ago

“Robert was awesome in answering my tons of questions to try to help me decide which rug I want. Thank you Robert for your help. Diana Allen”

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Posted 4 years ago

“Outstanding customer service.. needed to make revision to order after it was confirmed, and customer service made the change quickly and efficiently. Better than any online site I have used for anything! Highly recommended!”

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Posted 4 years ago

“Prompt service and excellent quality! The rug pad has to be the best on the market!!!!”

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Posted 4 years ago

“Ordered rugs and rug pads. The pads came and still waiting for rugs. Was told they come from different warehouse. Pads don't do me any good without rugs. Disappointed as was told all in stock when ordered and would be shipped out quickly.”

Helpful Report

Posted 4 years ago

Correct. Rugs and pads ship from different warehouses in different States. Your pads arrived right away because that warehouse is very close to your shipping address. The rugs have a bit farther to travel but UPS tracking shows they are due to be delivered on Wednesday of this week. Thank you for your patience and enjoy!

Posted 4 years ago

“I ordered the Crescendo rug. I was told when I called for a follow up that I received an email advising me of the status, which I did not receive. I called again for a follow up and was told that the rug was discontinued. The representative I spoke to was very courteous when he advised me that unfortunately they couldn’t locate any stock in the factory. He also stated “ it was a bummer”. The rug I ordered is still being shown on their Facebook page I was very disappointed and will not order from Incredible again!”

Helpful Report

Posted 4 years ago

W're sorry that we sold out sooner than expected on the Crescendo rug. Our notification email likely landed in your junk/spam folder. Our inventory changes hourly and even Facebook may experience a lag in inventory updates. Feel free to call before ordering to confirm availability on an item, especially for sale or clearance items. Thank you.

Posted 4 years ago

“Super prices. Received almost instant feedback regarding when to expect delivery. Rugs arrived quickly and well packaged. Great experience.”

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Posted 4 years ago

“Thanks Incredible Rugs. This was the largest purchase I’ve ever made on line .Your website which enabled me to view different rugs in my room and your helpful staff guiding me to the right size and type of rug pad Has made me a fan. I’ve already purchased another rug.”

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Posted 4 years ago

“Everything went smoothly. Great company and great products.”

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Posted 4 years ago

“The selection and price is the best on the internet....you will not be disappointed.”

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Posted 4 years ago

“So far, the experience has been seamless. Thank you.”

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Posted 4 years ago

“The rug was packaged nicely and arrived exactly when expected.”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews