Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,005 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous

Anonymous // 01/01/2019

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“I'm so very impressed with IR&D.....A very reputable company!!!”

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Posted 4 years ago

“Online shopping was smooth and simple.”

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Posted 4 years ago

“Very happy with the help I received when I called for specific information! I hope I receive my rug without any complications!”

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Posted 4 years ago

“Very happy with the help I received when I called for specific information! I hope I receive my rug without any complications!”

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Posted 4 years ago

“Excellent customer service, great price match program, and quick shipping!”

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Posted 4 years ago

“The shipping time was supposed to be 2 to 5 days, but it has been about 10 days and I finally received notice today that item is shipping today.”

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Posted 4 years ago

Sorry for the delay on this order, Shawn. We had trouble locating one of the swatches but our showroom had one available, so you'll both samples very soon. Thanks and good luck with them.

Posted 4 years ago

“The ordering process was great. Friendly helpful staff. It took 9 days to be shipped! Not sure when it will arrive. No tracking info yet. Taking too long for the shipping process.”

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Posted 4 years ago

Thank you for your feedback, Suzanne. We're monitoring this delay at Nourison's warehouse. They have been short-staffed and will be working this weekend to get caught up. We're keeping an eye on your order and will keep you updated as it progresses. You can expect it to arrive next week. The Vallencierre rug is gorgeous and definitely worth the short wait.

Posted 4 years ago

“As with previous purchase from incredible rugs the service was so good! Let me know received order, note then to let me know when shipped and if and questions or concerns a phone number. Another plus is I only found this runner rug here and was very excited. Great work!”

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Posted 4 years ago

“Very pleased with my experience”

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Posted 4 years ago

“Loved the rugs, fast shipping, easy to order.”

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Posted 4 years ago

“So far so good. We need to see how the rug will lay after getting a few kinks are ironed out. I t was a good experience dealing with your business.”

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Posted 4 years ago

“I am very happy with them. I purchased a large rug, same pattern, a couple years ago from American Carpet Wholesale (according to my Discover statement). That service was also very good. It is interesting that they are not quite the same color etc but I can tell same rug. I am 96 and have Karastan wool rugs that these blend with very well. The wool are fantastic but at my age I decided to add to the Spice Market rug inventory. Thank you for the excellent service and rugs.”

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Posted 4 years ago

“I was so excited to get my rug! I opened it and it was the wrong rug:( It was a pain to have to roll it back up and rewrap it in the plastic to get it ready to send back. It took me many different attempts to get it to fit back in the plastic. Everyone online was helpful in getting this corrected and it looks like my right rug is ready to ship. Haven't heard anything yet about getting the one I received sent back”

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Posted 4 years ago

“This is our first order. So far they have kept in great contact with us.”

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Posted 4 years ago

“In my experience Incredible rugs is one of the best websites - easy to navigate, quick customer support, price-match is online which is easy. Chat option is very good and efficient. I came to buying from them because of the digital experience as a customer.”

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Posted 4 years ago

“Excellent experience! The communication was great, delivery was faster than expected and the rug was beautiful. I would most assuredly order from Incredible Rugs and Decor again!”

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Posted 4 years ago

“Impressed with the entire experience”

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Posted 4 years ago

“Excellent customer service! Great follow up and very well taken care of from start to finish. They have an awesome price match program too! Will definitely shop with this company again.”

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Posted 4 years ago

“The ordering process was really easy. What really surprises me is I expected to have to wait 4-6 weeks for delivery but they were shipped out and on their way the next day. I can’t wait to lay them out and see them in person.”

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Posted 4 years ago

“My wife is absolutely tickled with our new rugs. Thank you”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,005 reviews