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Incredible Rugs and Decor Reviews

4.7 Rating 4,004 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
4.7
Based on 4,004 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Rug arrived quickly. Noticed they had a price match guarantee, so I assumed I was getting a good price. I didn't check elsewhere (MY BAD). I received the small area rug and it was definitely not a $70 rug. I was so disappointed. I looked and it was listed on walmart.com for $30, the exact rug! I asked for some kind of refund, and they said they couldn't since it had already been shipped. I could return it for a cost of $20. No winning here, just a big rip off. Bottom line, check prices elsewhere!
Helpful Report
Posted 3 years ago
This is the second time I have ordered from Incredible Rugs. The rug arrived fast with my rug pad. Easy site to view
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Posted 3 years ago
Ease of ordering and item shipped quickly
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Posted 3 years ago
It has been a good experience working with this company. My emails have been promptly answered and my merchandise shipped quickly. I am looking forward to receiving my rug today.
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Posted 3 years ago
Love that you can order sample swatches of rugs & that you can return at no extra cost. Haven’t received my swatches yet, but it’s a plus to be able to get an idea of what would work prior to purchase.Aldo, communication has been excellent...,was informed when swatches were shipped & provided tracking info. Love the ease & confidence in doing business with Incredible Rugs & Decor. Will check them out for other decor needs !!!
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Posted 3 years ago
When I inquired about getting a pad different than the free one, I was told I could order one for 25% off but when I went online to place my order this option was not presented to me. I would like to order a different pad. Is ther a way I can get the discount code for the upgrade. My order has already shipped. Otherwise I would rate my experience a 5. Thank you.
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Posted 3 years ago
Ordered a couple samples to refine color choices. Great response and customer service.
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Posted 3 years ago
great rug, great price
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Posted 3 years ago
I found the website easy to use. My rug came in a timely manner. The colors are brighter than the website, and the blue is more gray, but I am totally satisfied. I am now waiting on the free rug pad.
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Posted 3 years ago
Really attentive customer service.
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Posted 3 years ago
Wonderful service great shipping timeline and the product was amazing. I am very happy I found Incredible Rugs.
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Posted 3 years ago
Excellent Customer Service and extremely responsive via email or phone. Very competitive pricing, free shipping and no taxes, Also received free pad for 6x8 feet area rug. Very happy and will buy again.
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Posted 3 years ago
poor
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Posted 3 years ago
The person that helped was terrific. The purchase went seemlessly and he was very pleasant to work with. The product price was much less than the same item I viewed in the store. It has shipped sooner than I expected. Tracking it now.
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Posted 3 years ago
The rugs arrived exactly as pictured. In fact we ordered 1 more.
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Posted 3 years ago
Speedy delivery Wrapped good Thank you!
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Posted 3 years ago
was easy to find what I was looking for and navigation through the site was easy and intuitive. Great selection. Site functioned quickly. Good price.
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Posted 3 years ago
This rug is incredible very thick, high quality, well made cotton backing! Absolutely love the rug but not the color! The beige is very pinkish, which unfortunately did not go with the yellow sofa therefore had to return it for another color
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Posted 3 years ago
I cannot rave enough about Incredible Rugs. The rug is gorgeous, and the process was flawless. Thank you so much!
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Posted 3 years ago
Ordering from this company was straight forward. I have not yet received my rug but look forward to having it in my room.
Helpful Report
Posted 3 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews