Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the best price and selection of the rug pattern and sizes I needed. There was Fedex shipping damage on one rug, and a production delay on its replacement but customer service kept me abreast of any updates. I'm very pleased with my rugs and will order again.”

Helpful Report

Posted 2 years ago

“Excellent communication and customer service. Always great prices too!”

Helpful Report

Posted 2 years ago

“Very easy to work with”

Helpful Report

Posted 2 years ago

“Excellent communication and the staff was very helpful. 10 out of 10 stars!!!!”

Helpful Report

Posted 2 years ago

“Not very good …excellent. Wonderful buying process. Every step of our purchase was transparent, honest and fairly priced. Delivery was fast and accurate. Even the advice was decent. Although, please, only take the advice about ordering a sample seriously. Buying sight-unseen is difficult. The effort to translate our description of what we like in a rug into a suggested purchase was a huge miss. What we ended up with (Karastan Spice Market) was spectacular. We’ll be back.”

Helpful Report

Posted 2 years ago

“We originally received the wrong rug. This was an error by the manufacturer, but Incredible Rugs handled the issue quickly and we received the correct rug. Very happy with Incredible Rugs.”

Helpful Report

Posted 2 years ago

“Great site, great service! Thanks”

Helpful Report

Posted 2 years ago

“Hard to write a review when the order has not arrived and the delivery date changed daily”

Helpful Report

Posted 2 years ago

“Very user-friendly shopping experience and a great price. The rug has not yet arrived, so I cannot comment on its quality.”

Helpful Report

Posted 2 years ago

“Exceptional service”

Helpful Report

Posted 2 years ago

“Couldn’t ask for better product or customer service!”

Helpful Report

Posted 2 years ago

“Wonderful company to work with for beautiful rugs Thank u Rusty and owner for such a great experience”

Helpful Report

Posted 2 years ago

“Our rug came even sooner than we thought. It was wrapped very well. I thought that it would be thicker than it appears, so am disappointed in that. Not sure what I will do.”

Helpful Report

Posted 2 years ago

“The people at Incredible Rugs and Decor are the best. I have purchased from this company previously and find their service consistently excellent. This time around was no different. Dilene's assistance was outstanding.”

Helpful Report

Posted 2 years ago

“I have never experienced such responsive customer service. There was a mistake at the factory and I received the wrong rug. These things happen. What matters is how quickly the mistake was corrected and how well I was treated. You just don't find service like this these days. The selection, quality and price can't be beat. The true value of a business comes to light in how they handle problems, and this company scores top marks.”

Helpful Report

Posted 2 years ago

“Incredible Rugs and Decor is great! I had an "incredible" experience. The website is user friendly and the service is awesome. I had a wonderful experience from start to finish and I will highly recommend the site to friends and family.”

Helpful Report

Posted 2 years ago

“Lots of color choices, styles and sizes. Prices were very good. Easy to look through to make a selection, and I was kept up to date on shipping the whole time. An all around good experience.”

Helpful Report

Posted 2 years ago

“great value and service”

Helpful Report

Posted 2 years ago

“Very user compatible site Thanks again for the friendly & knowledgeable phone interface”

Helpful Report

Posted 2 years ago

“The rug is more beautiful than pictured online. The color is vibrant and the rug is very substantial. I am very satisfied.”

Helpful Report

Posted 2 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews