Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ID GIVE A 10 IF I could.I had to exchange my rug.It had a flaw, they were amazing to deal with!!!! Great customer service.got my new rug and Love it! Thank you so much for the great service!!!!”

Incredible Rugs and Decor 5 star review on 7th December 2022

Helpful Report

Posted 2 years ago

“Great rugs & excellent customer service!”

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Posted 2 years ago

“very informative and accurate sight.Good pictures and descriptions. Very satisfied with shopping experience.”

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Posted 2 years ago

“IR&D have been fantastic to work with. The fact that they offer returnable/refundable (less discounted shipping) samples is a life saver that not many online rug distributors offer. I don't think that I would have been able to make a decision that I was truly happy with without seeing the rug in my room first. The return process was hassle free. I ended up purchasing a rug from IR&D on a Tuesday and received the rug by Thursday the same week! The customer service is personalized and immediate. IR&D has my return business for sure.”

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Posted 2 years ago

“Rug was so soft and BEAUTIFUL! I received the rug a week after I order it. Great experience.”

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Posted 2 years ago

““See this in your room” is a great feature. Your customer service team is outstanding in their communication and follow up!”

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Posted 2 years ago

“My order was processed promptly. I received an email from a real person (not just an automated confirmation) confirming my order and letting me know he was available if I had any questions. It shipped as promised and I was kept informed of delivery status. Very happy with my rug and the service and would highly recommend.”

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Posted 2 years ago

“Easy”

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Posted 2 years ago

“Great service and beautiful rug! Arrived in 5 days! Couldn’t be happier.”

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Posted 2 years ago

“So nice to see a company very interested in customer service! Received my gorgeous rug and pad in excellent time. I will tell others about this company and shop there for my future rug needs. Thank you, Incredible Rugs and Decor!”

Helpful Report

Posted 2 years ago

“Great customer service! Robert U answers every query right away. He gives detailed information regarding making a purchase and how to order a sample rug. He gives provide simple directions about ordering and selection. PS I really like the ability to upload a picture of your room and see the rug choice in a picture!”

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Posted 2 years ago

“Everyone is so helpful, knowledgable, and efficient. I cannot say enough good things about this company. Any questions, just ask them.”

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Posted 2 years ago

“The rug was not going to work in my space. It looked a whole lot better on “picture this in my room”. To send it back (discounted freight I might add) they are charging me $190.00. Not happy, especially since I ordered a rug pad that I assume will cost me another huge fee to send back.”

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Posted 2 years ago

“Item is delayed, so not sure yet. Will see if how return process goes if need to return.”

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Posted 2 years ago

“Professional, prompt, and personal.”

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Posted 2 years ago

“I've ordered 5 rugs from this company. Ordering online, is simple. Each rug is more beautiful than the last. In fact, I'm getting ready to order another rug for our family room. Only issue, is making up my mind, which rug I want!”

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Posted 2 years ago

“SERVICE ABOVE AND BEYOND! After our area rug was soiled by our dog, and a professional cleaner proceeded to destroy the rug, Steve and his team were able to quickly replace the 100% wool rug with a perfect match. The dinner party was saved. Thank you!”

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Posted 2 years ago

“Good product and good service.”

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Posted 2 years ago

“The site was very easy to navigate and very simple to use.”

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Posted 2 years ago

“The rugs were here within days and they are beautiful. The quality is excellent. We love them.”

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Posted 2 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews