Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just received my order and thank you so much. Matches my rug perfectly.”

Helpful Report

Posted 4 years ago

“Lots of choices and fair prices. So far good communication of order and tracking options.”

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Posted 4 years ago

“Miserable experience. Do not believe their shipping claims. Over one month later we still do not have our complete order. We understand that issues happen, but we were forced to continually and constantly contact this business - never a proactive action taken. Instead of owning the issue - they simply blame the warehouse for "not answering emails".”

Helpful Report

Posted 4 years ago

Jeff, you will likely find our status update emails in your junk/spam folder. Your Poortere rug was a special order item that shipped directly from the Manufacturer in Belgium and getting updates from them takes more time than usual as they are overseas and short-staffed due to Covid. I'm happy to see that your rug was delivered and the rug pad is set for delivery this week by UPS. Enjoy!

Posted 4 years ago

“The hardest part was choosing one rug from thousands, but the View in my room feature helped. Can't wait to see if it looks as good in real life!”

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Posted 4 years ago

“good customer service”

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Posted 4 years ago

“Site was easy to navigate.”

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Posted 4 years ago

“Very good service, high quality and great selection.”

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Posted 4 years ago

“Your customer service is INCREDIBLE! Very upbeat reps who listen and accommodate requests. Great experience when I needed to return a rug. The rep asked about what I was looking for and sent me some options. He also informed me about ordering a sample swatch. Thank you for an excellent experience.”

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Posted 4 years ago

“Product arrived fairly quickly and is the same as the photo. Particularly like the "show it in my room" feature which made the selection that much easier.”

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Posted 4 years ago

“Love the selection”

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Posted 4 years ago

“Got a quality rug that I like even more than I thought I would at a great price with speedy delivery.”

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Posted 4 years ago

“Love all my rugs....great wool quality and beautiful patterns. Thxx!”

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Posted 4 years ago

“Very good experience. Customer service works very good. I’ m happy work with you!”

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Posted 4 years ago

“Goid”

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Posted 4 years ago

“This was my 4th purchase and I love buying here. Great website, quick shipping. Something for everyone! Thank you!”

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Posted 4 years ago

“Nice value and quick free shipping - will come back!”

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Posted 4 years ago

“My experience with Incredible Rugs and Decor can be summed up in one word...easy. I found a rug on the website, placed a call (asking questions about the color) and upon receiving informative answers I placed an order. The agent with whom I spoke was professional, personable, and knowledgeable about the rug in question. This is my 3rd order and I plan to make a few more.”

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Posted 4 years ago

“Ordering and shipping is always quick and easy!”

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Posted 4 years ago

“Always can find a nice rug.easy to order, excellent choices of rugs”

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Posted 4 years ago

“Very responsive and courteous staff, helpful with solving any issues or questions.”

Helpful Report

Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews