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Incredible Rugs and Decor Reviews

4.7 Rating 4,014 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,014 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

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Barbara N
Verified Buyer
“Great experience and great product! I can’t say enough good things about this company. I couldn’t believe how easy they made the process. The rug was all I had hoped for. The colors were perfect. The rug was very well made. I love my rug. I would definitely order from this company again.”
Helpful Report
Posted 2 years ago
"Marsha L
Unverified Reviewer
“I am very pleased with my new rug; it’s exactly what I wanted. The perfect statement piece to tie together the complementary colors in the great room. Customer service was excellent; delivery was very fast. Thank you, Incredible Rugs and Decor; you are the Best!”
Helpful Report
Posted 4 days ago
""
Verified Reviewer
“Ordered 5 sample products - received very quickly and return was easy to accomplish. Will be buying one of the samples as an 8X10.”
Helpful Report
Posted 2 weeks ago
"Leslie F
Verified Reviewer
“What a wonderful 5 star experience with purchasing my rug! I don't always feel i need to leave a review but I have been very impressed with online chat to ask a question about the rug to the email regarding a change in shipment method due to the size of the rug. I called the number provided and immediately had a customer service person on the phone to answer all my questions. The expected delivery time was 1-2 weeks and arrived nicely packaged in 3 days. I would definitely order again from this company. Great price and great service.”
Helpful Report
Posted 1 month ago
"Steve"
Unverified Reviewer
“Excellent selection of rugs and helpful app that permits placing rug into picture of room with furniture to highlight the overall appearance. Description of the rug specifics, i.e. exact size, material composition and colors and durability aid in customer selection. Incredible Rugs and Decor made online shopping experience equivalent to in store shopping with a quality rug merchant.”
Helpful Report
Posted 1 month ago
"Susan H
Unverified Reviewer
“I Highly Recommend Incredible Rugs. I have ordered several rugs and love them all. Huge selection, great prices and fast delivery.”
Helpful Report
Posted 2 months ago
"Diane E
Verified Reviewer
“We couldn't be more pleased!! Arrived as scheduled and extremely well packaged. The carpet is thick and well made, rug pad perfect as well. The colors are soft and subdued and suit our home beautifully. We will be looking to replace more worn out oldies!!!”
Helpful Report
Posted 2 months ago
"Elizabeth T
Unverified Reviewer
“Easy order and fast receiving my rug.”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“I bought one rug over a year ago and ever since I’ve been bombarded with email ads 24/7. I can’t make it stop. I will never buy another rug from them again!”
Helpful Report
Posted 2 months ago
Hi Harry, we hope you are enjoying your rug. You can always unsubscribe from our email newsletter or promotion emails at any time by simply clicking the 'unsubscribe' link at the bottom of our emails. However, we checked our database and we show you are not subscribed to our emails. Please forward a copy to our customer service so we can further diagnose it for you. Thank you.
Posted 2 months ago
"Kathy"
Unverified Reviewer
“Loved my experience and will order again!”
Incredible Rugs and Decor 5 star review on 14th February 2025
Helpful Report
Posted 2 months ago
""
Unverified Reviewer
“Shopping was so easy! Delivered right away with plenty of updates so I was very informed every step of the way! Thank you for a great shopping experience.”
Helpful Report
Posted 3 months ago
""
Verified Reviewer
“Soumak!!!”
Incredible Rugs and Decor 5 star review on 15th January 2025
Helpful Report
Posted 3 months ago
"Brenda"
Unverified Reviewer
“Love your website,easy to follow.This rug is a hard size to find,I hope it works out,the rug is beautiful,took me forever to decide what one I wanted,you have such a great selection.”
Helpful Report
Posted 3 months ago
"Pamela"
Unverified Reviewer
“Your website is incredible, I am so amazed at all the design and color choices - from basic to fun decorative design, thank you for all of your support! Pamela at Graphic Directions.”
Helpful Report
Posted 3 months ago
"Karla S
Unverified Reviewer
“Stunning! The rugs are beautiful and soft to the touch. I’ve had mine cleaned and they clean up well. I have dogs so I got two sets. The color is amazing”
Helpful Report
Posted 3 months ago
"Tina-Marie"
Unverified Reviewer
“Beautiful rug - Spectacular Service! I purchased the Oriental Weavers Evolution 8035B Charcoal/White rug - exact match to my other three rugs. Beautiful, stunning, and elegant. I have to say the customer service was wonderful! I received immediate communication after I placed the order. When I had a question, I received a very quick response. Thank you so much, Steve. I greatly appreciate everything. Love my rug!”
Helpful Report
Posted 4 months ago
"Margo"
Unverified Reviewer
“Shipping was quick and product was exactly as described. Happy with my purchase”
Helpful Report
Posted 4 months ago
"Cathy S
Unverified Reviewer
“Great communication and follow up. Only company able to locate a hard to find discontinued rug for me. Very happy customer.”
Helpful Report
Posted 4 months ago
"Cathy N
Unverified Reviewer
“I love the rug goes well in our room. Your customer service is very good and appreciate your timely communications regarding my order.”
Helpful Report
Posted 4 months ago
"Mark H
Unverified Reviewer
“This establishment has the most beautiful rugs and the best customer service!”
Helpful Report
Posted 4 months ago
Debbie T
Verified Reviewer
“Ordered 3 rugs that matched. They sent 1 and I loved it. So they said they were sending the other two. Today I received the area rug. And then today I received an email saying the 3rd rug is back ordered 3-4 MONTHS! I would rather pay the extra $500 I saved and get the rugs I ordered than stuck with 2 rugs I can't lay down for 3-4 months. I don't recommend this company.”
Helpful Report
Posted 4 months ago
Incredible Rugs and Decor is rated 4.7 based on 4,014 reviews
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