Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,522 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,522 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent servie and support from start to finish! So satisfied with my first purchase, I got more indows!”

Helpful Report

(Self-Measure) - Posted 15 hours ago

“We installed the windows in our four seasons room We got some 85 degree days recently and the area stayed amazingly cool usually we would have the AC on it was not needed !!!”

Helpful Report

(Self-Measure) - Posted 1 week ago

“Indow has established the complete breadth of custom service, from initial enquiry to being very responsive to "after-sales" questions. Ours was and out-of-the ordinary project involving casement windows in a solarium and the end result turned out quite perfectly. Access to information online, instructions arriving with the delivered windows, and answers by phone insured we "enthusiastic amateurs" completed the job to satisfaction.”

Helpful Report

(Self-Measure) - Posted 1 week ago

“I am very pleased with my Indow window inserts. I have a very old house and am near a busy road. I wanted to reduce the noise. I've just installed them and find a considerable reduction in traffic noise. They definitely were worth the cost. The measuring process is quite detailed but easy to follow and my inserts fit perfectly in crooked, 265 year old openings. The company representative Hannah Hendrickson was very professional, knowledgeable, and courteous. I highly recommend the Indow company.”

Helpful Report

Posted 2 weeks ago

“I appreciate everything about the whole Indow window process. Scheduling and holding a consultation online was easy and seamless. I consultant with KAYA, and he provided a thorough easy-going no pressure to move forward until I was ready consultation. Incentives were clearly outlined if I decided to move forward and order to be able to make my inserts even more affordable if I acted in a timely manner with measuring and submitting my order as well as returning the measure kit. The Indow inserts arrived within the expected timeframe and installing them was very easy. One of my favorite parts was watching how to install video, because they used humor, and it really held my attention and put me at ease, allowing me to take in all the little details I needed to insert my Indows correctly. Within hours, I noticed a temperature shift in the room. It was cooler and more comfortable. The next day when I worked in my office with the Indows the landscaper was across the street with the leaf blower and there was considerable reduction in noise making it a low background buzz instead of a disturbance to the work I was doing. I’ve only had them installed for three weeks and I’ve been so happy with them. It was a great investment for that room in the house that I use for my office.”

Helpful Report

(Self-Measure) - Posted 1 month ago

“A great product. Excellent fit. Greatly reduced outside noise. Easy to install. Very happy!! Match your frame color to your current frame color and they disappear. So glad I got them.”

Helpful Report

(Self-Measure) - Posted 1 month ago

“I just received my inserts yesterday. I would not recommend. The road noise sounds the same. It was $1400 for two panels, and we opted for the thicker glass because I was desperate to find a solution. I’m so disappointed in this product and felt very uneasy with how much they were emailing me to make a payment quickly, but again, I am desperate. I would not recommend these inserts to anyone. Extremely unfortunate and I am devastated.”

Helpful Report

Posted 1 month ago

“Well it all starts with customer service. 10 out of 10. Brain McCracken did a great job. The waiting period wasn’t long considering they had to make the window inserts and measuring the window units with the laser was actually fun. Worth every penny!”

Helpful Report

(Self-Measure) - Posted 1 month ago

“They are working great! Very happy with the purchase.”

Helpful Report

(Self-Measure) - Posted 2 months ago

“I'm enjoying the units, however will need to wait until next year's colder weather to get a truer feel or read on how well they work - thanks”

Helpful Report

(Self-Measure) - Posted 2 months ago

“They work very well for my 3 Bedroom windows.easy to install.”

Helpful Report

(Self-Measure) - Posted 2 months ago

“I purchased two Indow window inserts for two west-facing bedroom windows. These windows are exposed to the hot afternoon sun, making it difficult to cool the bedroom, and there is considerable outside noise. The Indow inserts work great at reducing the outside noise and keeping my bedroom cooler. I absolutely recommend Indow window inserts.”

Helpful Report

(Self-Measure) - Posted 2 months ago

“Did not work at all! Bought to drown out road noise and it had zero effect. Company doesn’t offer any way to rectify if you’re unhappy, including no refunds. Total waste of money.”

Helpful Report

Posted 2 months ago

“Very professional from website to delivery and installation was well explained and easy. Noise reduction was quite noticeable and sealing from cold just as good if not better. Would recommend 100%.”

Helpful Report

Posted 2 months ago

“Wonderful product”

Helpful Report

(Self-Measure) - Posted 2 months ago

“My husband and I can finally sleep all night without being woke up by outside noise! Indows are game changers if you live on a busy road, by a loud industrial business or just want a quieter inside environment. The customer service is pretty amazing too! Thanks Indow group for giving us back great sleep!!”

Helpful Report

(Self-Measure) - Posted 3 months ago

“fit perfect, weny in easyand make a diffrence with noise ,thank norbert”

Helpful Report

(Self-Measure) - Posted 3 months ago

“Easy DIY measuring, and an obvious immediate increase in warmth. Huge difference in a historic home with historic windows.”

Helpful Report

(Self-Measure) - Posted 4 months ago

“WE just took delivery of the two window inserts we ordered. they both fit perfectly. The most difficult part of the process was me trying to hold the laser measuring device still while taking the diaginal measurment! The Indow team was helpful and the ordering process was catch free. the finished product is just as they described. once installed, you can not even tell that they are there. I will warn you, if you have larger sizes they will come in a pretty large packing crate/box to protect them so be prepared. The only reason for 4 stars insted of 5 is they have just been istalled and we shall see how effective they are at reducing cold air, but they fit so snug that I anticipate they will be very effective. Just in time too, because our area is in a low temp/low wind chill pattern at the moment.”

Helpful Report

Posted 4 months ago

“One of the worst and most expensive mistakes I've made. The experience was bad from the beginning. It's a great product, but if the person measuring the windows makes an error, you're in trouble. Very little follow up with the person who measured since he retired soon after delivering my windows. The person he left to refit and install admitted the windows were mis measured, but used the windows that were delivered. I'm trying to reinstall the windows on my sliding doors, but no matter how I try they won't fit. I knew the window was too good to be true. I live in a high rise with 117 units that - after what I've gone through I've discouraged neighbors and suggested they stay away from the product/”

Helpful Report

Posted 6 months ago

Michael, We certainly understand your frustration and continue to offer our assistance to finding a resolution. It appears that this review focuses on the mis-measuring and lack of support by a business separate from Indow. They provided a service to you to measure, place an order with us, and install. In this situation, we had no direct business relationship with you. However, when you contacted us to say that business was unresponsive to your issue, we have stepped in and tried our best to support you in finding a resolution. A proper remake would necessitate remeasuring. While we do not offer on-site measuring services, we can offer the remote measure support that our direct customers utilize to get accurate measurements. Because the issue in this review is not with our product, but with this outside company, we feel this review was misplaced. We stand behind our product and will continue to troubleshoot, help with the remeasurements, and work toward a resolution to your fit issue. We are looking forward to working with you to get things right in this situation.

Posted 5 months ago

Indow is rated 4.5 based on 1,522 reviews