Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,496 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,496 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

Write Your review

Tell us how Indow made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sound reduction Indowindows have, as advertised, greatly reduced road noise and the improved insulation compared to my old storm windows is very appreciated. They came well-protected and instructions for placement were straightforward.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Debra, Thanks for the feedback. We are so happy that the inserts could bring you the quiet you desired. Thanks especially for mentioning the protection we provide in the packaging/shipping and ease of installation. We appreciate the business and thank you for taking the time to leave a review.

Posted 1 year ago

“The Indow team was helpful from start to finish. Very responsive. The measuring process was easy. Watched the various YouTube videos by Indow for assistance. Don't assume "identical windows" have identical measurements. I was too lazy to uninstall curtain hardware from a difficult-to-access window that looked identical to three others. I measured inaccurately. Insert ended up being short on one side, but completely my fault. I added a strip of insulation there. All others fit perfectly. Arrived earlier than expected and packed to transport safely. Noticed an immediate drop in outdoor noise (live adjacent to the highway). No drafts or heat escaping during the extreme cold this past weekend. Happy with the purchase.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Karin, Thanks for taking the time to leave a review. We hold ourselves to high standards in all steps in the customer process so it is great to hear that our efforts are being recognized. Thanks for mentioning the not about "identical" windows. In our many years, we know that few, if any window openings are the same. That is why the measuring process has checks and balances built within it to help ensure accuracy. While the design of the product accommodates/calculates for a fair amount of variance, there is indeed no substitute for accurate measurements. We are happy that the inserts have brought the quiet and comfort that you were seeking. Thanks again for the feedback.

Posted 1 year ago

“We received the 15 windows ordered and were able to install all of them in an afternoon without any problems. The look great and the product design is beautiful--great engineering. I highly recommend these windows. Stuart”

Helpful Report

Posted 1 year ago

Stuart, Thanks for the review. We are so proud of the effective and aesthetically pleasing design balance we have achieved at Indow. It is great to read such supportive words of recognition. Thank you.

Posted 1 year ago

“We wanted to give ourselves a few months with our new sound blocking inserts in order to provide a solid review. Our bow window let in road noise so that it was difficult to relax in our den. It was also very drafty. No more! Yes, we can still hear vehicles going by on the busy road we live on. But our guess is the noise is roughly 70% less. Many cars we can’t hear at all, others not so much. Engine braking remains an unpleasant thing but we didn’t expect the inserts to stop that noise - or all noise. So we’re very pleased! The side benefit that we didn’t anticipate being as nice as it is is the fact that they really stopped the air infiltration. Right now it’s -13F outside with strong winds. There is no movement of the curtains, no feeling of cold air flowing into the room (at least now from the window!!). They are high quality. Well made. Perfect fit. The entire experience from start to finish was just great. I’ve recommended them to our neighbors and other friends who are in the construction business. Honestly worth every penny. Our home is so much quieter, calmer…warmer. Thanks for a great product and customer focused business!”

Helpful Report

(Self-Measure) - Posted 1 year ago

Thanks for the review. "quieter, calmer ... warmer" That is almost our mission statement in a nutshell. We truly appreciate your business and are happy that our mission has been able to make such a significant change in your home. We especially appreciate the mention of draft reduction. Obviously, this is a key component in the energy savings equation, but drafts do effect more than just the energy transfer in the house. Things feel much different when drafts are reduced of eliminated. I guess one would call it the "cozy" coefficient. Thanks again for taking the time to leave feedback.

Posted 1 year ago

“Fit perfectly. Will be ordering the rest of the inserts in a few weeks. Will be able to give a better review then.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Patricia, Thanks. Glad to hear of the perfect fit. Looking forward to continued business with you.

Posted 1 year ago

“They fit perfectly, work well, and look better than we even expected.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Chris, Thanks for the review. Thanks especially for mentioning the aesthetic aspect. We feel they look great while providing little to no interference or intrusion to the light, look, or style of the space. Invisible chic?

Posted 1 year ago

“Pleased with the noise reduction after the Indow inserts were put into place.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi James, Thanks so much for the positive review. We're happy to know they've made an improvement and brought you some respite from the traffic noise!

Posted 1 year ago

“Excellent product and excellent experience throughout the entire contact with Indowwindows. Everything was taken care of including a first rate job in packaging and shipping the windows.”

Indow 5 star review on 24th January 2023

Helpful Report

(Self-Measure) - Posted 1 year ago

Craig, Thanks for the review and for the pics. It is always great to see our inserts installed and in place within the home. I can almost sense the cozy feeling of inside warmth while gazing out at the wintry scene outside.

Posted 1 year ago

“The insert we bought hasn't made much of a difference at all. Very little change. Very disappointed that we spent that much money on this to not improve our situation.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Scott, Thanks for the feedback. We are sorry to hear that you are not experiencing the sound reduction you had anticipated. As proper fit is key to maximizing sound reduction, we are happy to troubleshoot any fit issues. We will reach out in hopes that with some fit adjustments, we can maximize the sound reduction. As every sound environment is unique, sometimes other soundproofing methods are required in conjunction with our inserts.

Posted 1 year ago

“Not much of a sound difference”

Helpful Report

(Self-Measure) - Posted 1 year ago

Rusty, We are sorry to hear that you are not experiencing the difference you were expecting. We are happy to troubleshoot and will reach out in hopes that with some fit adjustments, we can maximize the sound reduction. All sound environments are different, so sometimes other soundproofing methods are required in conjunction with our inserts to achieve the desired effect.

Posted 1 year ago

“Inserts fit perfectly and achieved the objective of eliminating the freeway noise in our master bedroom.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Samuel, Thanks so much for your review - it's a pleasure to hear that you achieved a perfect fit and that we've been able to bring you more peace of mind in your bedroom!

Posted 1 year ago

“Decibel reading prior to install of as 34.4 (World health organization advises to have decent sleep should be below 30) after install reading was 32.1 so a two decibel reduction. Fit was good install was easy.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Jesse, Thanks for the feedback. We are sorry to hear that you are not experiencing the sound reduction you had hoped for. We will reach out to you and ensure fit and placement is not affecting the performance. As all sound situations are unique, there are many variables that can contribute to sound entering a room. While our inserts have been proven independently to significantly reduce sound through the window openings, it is sometimes necessary to utilize other soundproofing measures in conjunction with our inserts to achieve the desired results. Variables such as wall and home construction materials and the proximity and nature of the sound can be at play and can transfer sounds through areas other than the windows. Low frequency sounds are especially hard to mitigate as they can be transferred through walls, etc. Once again, we are happy to help you maximize the performance of your inserts and will reach out accordingly. It is our hope that through some troubleshooting, we can improve the sound reduction.

Posted 1 year ago

“I live on the sixth floor of a condo complex surrounded by concrete buildings. I formerly could hear full conversations going on at ground level. Now I have minimal noise and what I do hear is muted and completely tolerable.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Paula, Thanks so much for the review - that's great news. We're happy we could help dampen the audible talking and reverberations within your complex. Enjoy the quiet!

Posted 1 year ago

“These things solved our condensation problems completely. We've had a handful of below-zero days and no condensation on any of the windows we bought Indows for. We'll have to take them out come spring and I'm not looking forward to that nor trying to store them safely until next winter. The one thing we didn't like was the delivery. We received emails telling us that the delivery truck would stop at the curb and we were responsible for moving them from the street to the house. I'm almost 80 and couldn't manage that with my wife so I asked my son to take a day off work. Well when the truck arrived the driver used a pallet jack and move the package to our garage without us even asking him to do it. That's bad! The package had some external damage but not the Indows.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Berry, Thank you so much for taking the time to give us a review. We are happy to hear that we're solving your condensation issues on the most frigid days. Please reach back out to our team at any time if you have questions about removal. We have noted your feedback regarding shipping/shipping damage and weunderstand all too well that lingering pandemic-related freight policies and communication have a great impact on our customers. While we are working hard to minimize this impact, your engagement here is greatly appreciated. We will continue to address any shipping service inconsistencies going forward. Our aim remains to provide a quality product and support it with efficient and thorough services. Thanks again.

Posted 1 year ago

“Pleasure to work with Indow, service was great. Window inserts really helped with my noise issue, living next to a busy highway. I would definitely recommend! Ty.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Elisabeth, Thanks so much for the review. Quiet is quite valuable, so we are happy to hear that you are satisfied with the inserts and the service you received.

Posted 1 year ago

“Easy to install and are invisible! Our rep was very professional and helpful”

Helpful Report

(Dealer) - Posted 1 year ago

Hey Jerry, That's what we're aiming for - a perfect fit and an aesthetic compliment to your existing windows! We're happy to hear your rep was easy to work with and thanks so much for your review.

Posted 1 year ago

“I live in an 1865 historic house. One leaked drastically. To make sure the house windows stayed original looking we bought 1 Indow. This worked so well, we bought two more for the front entry. This made a huge difference in the latest Artic blast. I'm now ordering two more. These are great: good-looking, easy to put in and very draft resistant.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Linda, Thanks so much for the review. We are so glad our inserts have brought you the comfort and draft seal you were looking for in your home. Thanks also for mentioning the ease of install and appearance. Indows were designed in a 100-year old home and we love working with older historic homes like yours!

Posted 1 year ago

“We live in a newly renovated condo, but the windows in the unit were not replaced. The windows are from the 1980"s. We ordered the Indows for a room with North facing windows . . . very cold and drafty! The indows made a huge difference in the temperature in the room. They blocked out the cold and drafts! Before the room was almost not usable without blankets while sitting watching TV. NOW! it is great! Thanks”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi William, It's great to hear you've gotten the most out of your Indows and were able to make your home more livable! Thanks so much for the review and wishing you a cozy winter.

Posted 1 year ago

“I expected more noise reduction from the insert. It isn’t sound proof.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Francesca, Thanks for the feedback. We are sorry to hear that you are not experiencing the sound reduction you had hoped for. We will reach out to you and ensure fit and placement is not affecting the performance. As all sound situations are unique, there are many variables that can contribute to sound entering a room. While our inserts have been proven independently to significantly reduce sound through the window openings, it is sometimes necessary to utilize other soundproofing measures in conjunction with our inserts to achieve the desired results. Variables such as wall and home construction materials and the proximity and nature of the sound can be at play and can transfer sounds through areas other than the windows. Low frequency sounds are especially hard to mitigate as they can be transferred through walls, etc. Once again, we are happy to help you maximize the performance of your inserts and will reach out accordingly. It is our hope that through some troubleshooting, we can improve the sound reduction.

Posted 1 year ago

“In short, I am very happy with the quality, function, look and the tremendous customer service I experienced with Indow! Highly recommend the product and company. Thank you!”

Indow 5 star review on 30th December 2022

Helpful Report

(Self-Measure) - Posted 1 year ago

Lisa, Thanks for the review and the photo. We are so happy that the inserts are working so well for you. It is also great to hear that our hard work and excellent service is being recognized.

Posted 1 year ago

Indow is rated 4.5 based on 1,496 reviews