Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,496 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,496 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Purchased the insert to eliminate , outdoor noises. The endow window has made a huge difference.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Perry, Thanks for the feedback. We are so glad that we could bring some quiet into your home.

Posted 1 year ago

“Indow Windows are very responsive to inquiries and very easy to communicate with. They were a great source to work with for our home project for two interior storm windows. I would highly recommend them to anyone looking for interior storm windows. Thank you.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Douglas, Thanks so much for the review. We appreciate hearing that we are providing the excellent products and service that we aim to. Thanks for the recommendation as well. Enjoy the comfort and quiet!

Posted 1 year ago

“I can't praise these inserts enough! The company was easy to deal with, kept me informed of what was going on in the process, the delivery was seamless and they were easy to install. I bought them to insulate some gorgeous leaded glass windows that leaked like crazy and now my front room is quiet AND energy efficient. I feel that they will pay for themselves over and over in energy cost.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Brook, Thank you so much for taking the time to leave a review. We are so pleased that the inserts are providing the value you expected and that the process was as easy and supportive as it is designed to be. It's amazing what a little comfort and quiet can do for a place, right?

Posted 1 year ago

“The inserts provided immediate results for the better. The inserts a virtually invisible which was better than expected. The biggest challenges were getting the accurate measurements which I Dow was helpful with and repositioning the blinds. Everything has worked out. We are planning to do this with other windows”

Helpful Report

(Self-Measure) - Posted 1 year ago

Fayette, "Virtually invisible" and "providing immediate results for the better" - We couldn't have asked for a better review. We certainly aim for unobtrusive design and excellent and reliable performance. It is nice to hear that we continue to achieve those aims for our customers. Thanks again for your business and feedback.

Posted 1 year ago

“We were excited to receive our Indows, but once we got them in, we were blown away! They match our woodwork almost perfectly. Installing them was far easier than we had anticipated, and we were immediately impressed by the noise reduction, as well as the ability to reduce the impact of the windows on our indoor temperature! Couldn't be more pleased and very excited to be able to add "custom" shapes for the top of our lancet windows.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Jamie, We are so happy to hear that inserts have worked out so well. We certainly appreciate the beautiful pics as well. We have a soft spot for unique, historic, and uncommonly shaped windows. We truly are happy that we could bring quiet and comfort into the space without interfering with the existing beauty of the windows and other design elements in the home. Thanks again for the feedback.

Posted 1 year ago

“Sorry to say that the noise problem was not solved, the service was good anyway”

Helpful Report

Posted 1 year ago

Juliana, Thanks for the feedback. We are sorry to hear that you are not experiencing the sound reduction you had been looking for. We will reach out to troubleshoot the fit of the inserts, as proper fit and placement have a great deal to do with the noise reduction performance. We have found that this troubleshooting either solves the issue or identifies that other issues in the sound environment besides the noise entering through the window areas may be at play. We look forward to the chance to use our good service to help to add some additional stars to this review. Thanks for your patience as we get this issue resolved.

Posted 1 year ago

“The acoustic indow window worked better than I expected at blocking out noise. The only thing I didn't like was the shipping company (T-Force Freight). The shipping company was difficult enough that I decided to rent a U-Haul and pick it up at their warehouse.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Mark, Thanks for the review. We are happy to hear that we were able to help bring the desired quiet into your space. We are less happy to hear about the complications with the delivery service. While we do not have direct control over this third party service, we understand the effect this has on the customer experience. We will be following up with TForce on this particular matter. We also noticed that we do not have an account of these complications in your customer record. We will reach out and discuss this to make sure we have everything straight. In such situations where an extra effort or cost is taken on by the customer, we feel appropriate concessions should also be part of the discussion. We will work with you promptly on that as well. We appreciate your business and look forward to taking care of these issues.

Posted 1 year ago

“Indow solves my noise problem due to highway traffic. I recommend this company for noise reduce solutions.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Venkatesh, Thanks for the review. We are so happy we could help bring some quiet into your space. Thanks for your business and recommendation.

Posted 1 year ago

“The process was simple and easy. I was a little nervous having to measure everything myself...but I got the inserts and they fit in our windows perfectly without any hassle. 1000% recommended.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Thomas, Thanks for the review. We appreciate you mentioning the nervousness you felt when measuring. While we have put together a straight-forward, simple measurement system with dedicated measurement support, we understand it can be daunting. As in your and over 99% of all orders, the system produces the proper fit. That is why we can offer our Snug Fit Guarantee, which ensures that a proper fit is achieved. Thanks also for mentioning the simplicity and ease of the process. This is our aim and it certainly is great to hear we are hitting the mark. Thanks again for your business and for taking the time to leave feedback.

Posted 1 year ago

“As always with internet purchases, I was holding my breath on my recent purchase of inserts! However, everything suggested by everyone I spoke to via telephone, email and text, was verified when I received and installed my inserts!!! Nothing short of phenomenal; fit, sound deadening qualities, (yet to discover energy savings), and customer service is excellent!! I highly recommend this company and product!!”

Helpful Report

(Self-Measure) - Posted 1 year ago

Dan, This is so good to hear. We truly appreciate the review. We pride ourselves on a great product brought to you via great service and support. It is so great to hear that recognized. It is amazing what a little quiet and comfort can do, right? Thanks for your business, feedback, and the recommendation. We appreciate it.

Posted 1 year ago

“Good quality window inserts. Easy to install. Unfortunately, doesn't do much to block road noise that I was hoping it would help with. Website is clear on the uses so I can't say it was false advertising, just buyer error.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Thanks for the review. We are glad to hear that you are happy with the quality of the inserts. Thanks also for mentioning the ease of installation. We are sorry to hear that you are not experiencing the noise reduction level you had hoped for. In many situations, troubleshooting the fit of the inserts can be effective in increasing the sound reduction properties. We are happy to help with that. Sometimes, due to the many variables at play in each unique sound environment, other soundproofing measures need to be implemented in conjunction with our inserts in order to receive the desired level of sound reduction.

Posted 1 year ago

“We ordered 4 Indow Window inserts to see how they worked on our steel casement windows. We are very pleased with the fit and finish, and especially the improvement in wintertime comfort. Steel casements present challenging issues when trying to improve efficiency. The only downside for our installation is it required the removal of the locking and operating hardware to work in concert with our window treatments. The attached photo is during installation with Indow inserts installed on the two left pair; not yet installed on the two right pair. Pretty minimal visual difference! I'm now ordering 17 more inserts for the rest of the house.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hey Tommy, The Indows look great in there, nearly invisible! We're thrilled to hear that the Indows both fit well and perform as expected. We're certainly excited to be bringing comfort and efficiency gains to your home and we look forward to working with you again. Thanks again for your review and photo!

Posted 1 year ago

“Our acoustic window inserts have definitely reduced the amount of street noise coming into our apartment. While we can still hear the train as the engines pass by the noise from the train cars is very muted. Likewise we still hear the drunken club patrons yelling, but it no longer seems like they are in the room with us. Our big negative would be that the blinds we enclosed in the space between our single pane and the insert melted and warped within the first week. I don’t think there was any mention in the directions about the possibility of heat build up and potential consequences. That might be good for people to know.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Catherine, Thanks for the constructive feedback. It is always great to hear that your Acoustic Grade inserts are helping provide an effective solution to your noise issue, which is a big quality of life concern in the city. We recognize the potential heat trapping effects of the insert in certain situations, and while it's not common to hear stories like yours, we certainly recognize the inconvenience for you and are sorry to hear about the damage. We've passed your note along to our team!

Posted 1 year ago

“Finally, a solution that doesn't break the bank and allows you to keep your existing windows. We bought ours primarily for additional soundproofing as our builder used dual-pane glass. It makes a measurable difference - 20 dB. The bonus is the insulation value. It's been a mild spring and our main bedroom at the front of the house facing the morning sun is much cooler. I suspect it will be warmer in winter as well. If you follow the self-measure and installation instructions to the letter, they go in easily. We have floor-to-ceiling windows, so we had massive inserts, but it was still manageable for two people.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi John, Kudos to you for taking the time to share your feedback with everyone here, especially in regards to the ease of measuring and installing large inserts. We are very glad to hear that your Acoustic Grade Indow inserts are doing such a great job at reducing noise coming through your existing double pane windows. Thank you for choosing Indow to help bring comfort and quiet to your home!

Posted 1 year ago

“The measurement process was overly complicated - I understand the desire to get a tight fit into not perfectly square windwos, but a 17 page manual for something you can accomplish with math felt unnecessary. I also found the interface to be a bit challenging to work with when inputting fractions that necessarily had to be rounded but the system didn't like my entry. Otherwise, the inserts themselves fit well, very tight, noticeable noise reduction. I am so satisfied with them that I am considering placing another order (depending on whether I want to also spend the money to change window treatments).”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Jillian, We appreciate your candor and feedback regarding the measuring process, we're constantly working to find ways to improve the experience for customers and do take your comments to heart. Thanks for the kind review. We're proud to deliver comfort and quiet to your home and hope we can continue to provide even better service in other rooms!

Posted 1 year ago

“What a great option for old homes with drafty windows! Our home's windows are so drafty that the curtains in our bedroom would move/blow when it was windy out. The communication with Indows was excellent, and our questions were answered promptly. We thought the measuring process would be a pain, and we were worried we would not be accurate enough, but the kit they sent along with the instructional videos made it very easy. The Indows were delivered in a large wooden crate, and they made it through shipping unharmed (just some dirt marks on the silicon tubing, most of it came off with Castille soap, but some dark smudges did remain on the white tubing--our only disappointment). Our windows are huge, so we installed the little safety chain provided and inserting them was a 2 person job. There was a little bit of a learning curve with the first Indow, but we can take them in and out fairly easily now. The fit was perfect, and we noticed a difference in the temperature of our home right away. Our house stayed warmer, our furnace ran less, and our curtains are no longer blowing in drafts. The product looks great, and blends right in with our woodwork! We will definitely order more for the few windows we didn't do, and we would recommend this company and product to anyone.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Michael, Thanks for such a detailed review about the draft perfomance, our service, the installation, the fit, and the aesthetics of the inserts! There are so many reasons why custom inserts are so special so it's great to hear the totality of your positive experience. We're excited to work with you again and we've contacted you with some tips re: cleaning the silicone tubing!

Posted 1 year ago

“They really work! While I still hear traffic (mostly trucks and motorcycles) normal car traffic is virtually silenced. I'm still not able to sleep in the room because we get so many trucks I am able to use this room as an office space now, which was my goal. This room was once the noisiest room in my house and now I enjoy coming up here to watch tv. Thank you!”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Lisa, It's incredible how Indows can transform a room, isn't it? We're ecstatic that you've been able to notice such a difference! Thank you for taking the time to leave a review :)

Posted 1 year ago

“Not happy at all with my inserts. We live behind a rather busy 2 lane road and the traffic noise is rather loud. The inserts maybe block 10% of the traffic noise. I knew there would still be noise but had such high hopes that it would block more sound. TBH some does it doesnt even sound like we have window inserts. I have watched videos and am confident they are in right as well. I was really hoping these would block more noise than they do and am very disappointed.”

Helpful Report

(Self-Measure) - Posted 1 year ago

We are sorry to hear that you are not experiencing the sound reduction that you were expecting. Our records show that you had inquired about some gaps in the fit which are likely the key reason why the sound reduction is not as substantial. We offer a snug fit guarantee, so in cases where there are such fit issues, we offer remedial assistance including remakes if necessary. To that end we have followed up several times to troubleshoot the gaps issue since it was reported to us. As yet, we have received no response. We will continue to contact you in hopes that we can troubleshoot the fit of your inserts and maximize the sound reduction properties. We look forward to getting this issue resolved for you.

Posted 1 year ago

“Only one thing to say... I am absolutely in love with the indow insert.. We only did a few windows to see if they would be workable and suitable for us up here in the north,, and what I can say is they are great. Will order for the rest of the house when the funds warrant. The procedure was painless and the questions answered well. The overall packaging was a bit destroyed when delivered but there was no damage to the inserts and considering the length of travel to the destination it was to be expected. Overall very happy.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Thanks for the review. We are so glad to hear that the inserts are working out for your situation. We look forward to taking care of your needs for the rest of the house when the situation arises. Thank you for noting the shipping experience. We do our best to package our products to prevent damage. We have seen a few instances like yours where, because of package mishandling, the packaging took a bit of beating. In most all cases, thankfully, our packaging has prevented damage or issues to the inserts inside. It is worth noting that when damage does occur, we are there to quickly remedy the situation with expedited remakes if necessary. Anyway, thanks again for choosing us and taking the time to leave feedback.

Posted 1 year ago

“For the past two years, I've been looking for something to reduce the traffic noise during the morning rush hour. Finally, I came to the conclusion of replacing the windows. I was researching things on the internet when I came up with their website. I researched it and compared the costs. I read all the articles and reviews. This seems like the best option. It worked better than I expected.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Jerry, We are so glad to hear that the inserts are bringing you the sound reduction you were seeking. It is amazing what a little quiet can do, right? Thanks for choosing us and thanks for taking the time to leave a review. We truly appreciate it.

Posted 1 year ago

Indow is rated 4.5 based on 1,496 reviews