Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.48

4.5 Rating 1,497 Reviews

88 %

of reviewers recommend Indow

4.5

Based on 1,497 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I work five nights a week and keep night hours on my days off, so having a pitch-black room is essential to my health and happiness. After reading some reviews I settled on the Indow sleep panels. My house was built in 1901. I have two bedroom windows that are about 6' tall and 3' wide. From the time I got in touch with Indow, through the measuring process, through the production and delivery of my inserts I felt like they were supportive. Reading the installation guide before their arrival was essential in preparing me for the process. I knew I'd need to install window brackets with a power drill and that unboxing the inserts might be a bit of a chore. This made the installation process smooth which I greatly appreciated. The inserts arrived a few hours after I'd worked through the night, so I was ready to get them installed in short order and get to sleep at a reasonable hour that day. As to their efficacy, the panels block all the light. The sound dampening isn't powerful, but I knew that going in as well. The inserts need to sit 4" from the glass for the full dampening effect and mine can only sit at about 2". There is a dampening effect, just not at the 50% noise reduction that they're capable of. The delivery service that shipped to my house didn't call to schedule the delivery as the instructions said they would. That's the only thing that didn't go according to plan, but I was home so it worked out. Other than that one thing, the panels perform as I hoped they would. I'm grateful for my dark room and my consistent deep sleep because of them. I would work with Indow again in the future.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Tamara, Thanks for taking the time to leave such a thorough review of the Sleep Panels and how they've helped your quality of life. We're constantly striving to make the process simpler and more accessible at every step and your feedback helps us make improvements. We wish you many more days of comfortable sleep in your newly darkened room!

Posted 1 year ago

“We love our new inserts. All nine fit perfectly in our varied windows and now we can enjoy a warmer and quieter winter. Indow was fantastic to work with through the entire process. Thank you, Indow!”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hey Gregory, Fantastic to hear! We couldn't be happier for you and we're equally excited for you to experience the added comfort this winter.

Posted 1 year ago

“I live in a house built in 1932 with original single-pane windows. The inserts look nice, and I'm glad they offer indoor protection to my almost 100-year-old windows. The sound reduction in the street-facing rooms has been moderate. I checked my energy bill statistics and did not see any benefits one month post-installation.”

Helpful Report

Posted 1 year ago

Jennifer, We are sorry to hear that your initial experience with your inserts has not been what you expected. First and foremost, we are here and willing to troubleshoot any fit or spacing issues needed to ensure optimization of the energy savings and noise reduction properties. We are sorry to hear that our measuring system (designed to take 5-15 minutes per window) required so much more of your time. Much the same regarding the installation, with installation or removal designed to take minutes, if not seconds for smaller windows. We understand these tasks also can include ancillary preparation time (moving desks, adjusting window treatments, etc.) and we recognize the effort. We also understand that it seems rather difficult to set time aside these days. We will continue to focus our efforts on providing an easy, accurate measurement system that produces effective, easy to install inserts that are custom fit to the customer's window areas. Regarding the temperature issue, the inserts have a solar heat gain coefficient (a unit of measure indicating blocked solar heat) of the extra pane in a double pane window. So, you would still need to use blinds or curtains to reduce solar heat gain more than that. The energy savings properties are best described in our case studies: https://indowwindows.com/resources/case-studies. We anticipate you will continue to experience energy savings through the next, and many seasons to come. Despite the character of the current reported experience, we certainly welcome such feedback. As stated, we will reach out to explore fit/placement troubleshooting and also go over installation/removal. We want to make sure to do everything to enable you to enjoy the comfort and quiet in the convenient way it is designed to be. While it appears this beginning experience did not go as you expected, we are here to ensure the remainder goes simply and smoothly.

Posted 1 year ago

“Indow was extremely easy to work with. They are very responsive. My wife and I were skeptical of the level of noise abatement that it would provide before ordering, but we needed something to reduce the street noise. The window was quite easy to install and fit as advertised. Most importantly, this thing works! The difference amazed both of us. Well worth.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Thanks for taking the time to leave a review. We are so happy we could help bring some quiet into your space. It makes quite a difference, doesn't it?

Posted 1 year ago

“I originally ordered Indow inserts due to loud cars in my neighborhood, and after ordering, the culprit moved away. Still, I installed 2/3 of my inserts due to laziness around moving my window shades at the same time, and I am very, very impressed with the sound reduction. I made a recording of audio blasting through a speaker in the room, behind the window pre-insert, and with the insert installed. The results are incredible. If the old neighbor decides to come back for a visit, I probably will not be awoken again. Customer service is great, price is on the expensive side, but the team does work with you to make it feasible, install is easy, and it is much less stress and hassle than getting different windows that wouldn't do as good of a job. I would definitely recommend Indow inserts to anyone having sound issues in their house or neighborhood.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Amy, Wow, what a great example of the Indow blocking your bluetooth speaker's music - it's nearly silent! We're elated to know that they've worked so well for you and we're happy that you're enjoying the quiet! We're also wishing you peace with any future noisy neighbors :) Thanks for taking the time to share your experience.

Posted 1 year ago

“I live next to a busy street in Washington DC with a bus stop in front of the house. The acoustic grade window inserts completely block out the noise, effectively silencing the outside commotion. One of the best investments I have made to my house!”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hey John, I think you're onto something here, perhaps that you can't put a price tag on your quality of life! We wholeheartedly agree - an investment in comfort and quiet in your home is one of the best things you can do to make your home a sanctuary amidst the hustle and bustle of the big city! We appreciate you taking the time leave a review and share your story.

Posted 1 year ago

“I have not noticed that they helped at all. I bought the acoustic, great looking product, easy instructions excellent customer service. You can’t even tell they are on the window.”

Helpful Report

(Self-Measure) - Posted 1 year ago

“I love how much they help with sound reduction! I have a stoplight outside my condo and the start and stop would wake me up. The Indow has made a world of difference.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Becca, That's fantastic to hear that the Indows have helped vanquish the bad vibrations. Wishing you many more nights of superior sleep. Thanks again for leaving a raving review!

Posted 1 year ago

“The acoustic properties are great. Hope to see energy savings when we add more windows”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hey Erich, Thanks so much for leaving a positive review. We're glad to hear you're reaping the positive noise reduction benefits and are excited to help you on future projects! Huzzah!

Posted 1 year ago

“Not even close to the noise reduction that I was hoping for. Save your money and buy some earplugs.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Lamar, We are sorry to her that you are not experiencing the noise reduction you have hoped for. We are now reaching out to you to troubleshoot the fit and placement of your inserts to ensure you are maximizing the sound reduction. As our inserts have been independently proven to reduce sound entering through window areas, usually adjustments to the fit and placement will correct the problem. That said, every sound environment is unique and sometimes further soundproofing methods must be used in conjunction with our inserts to achieve the sound reduction level one is aiming for in a room. Thanks for the feedback. We hope our troubleshooting efforts can add three stars to your review.

Posted 1 year ago

“We needed something to replace the taped-on plastic insulation that had been up for over 10 years - ugly and falling down! We live in a converted church and have large non-standard-sized frosted pebbled chicken-wire glass windows in the basement. Beautiful, but not well insulated. The Indow process was clear, the support staff knowledgeable and the final product looks great. Highly recommend!”

Helpful Report

(Self-Measure) - Posted 1 year ago

Thanks so much for the review. We are so happy our inserts have provided a solution for your unique space.

Posted 1 year ago

“The insert has helped reduce the amount of noise”

Helpful Report

(Self-Measure) - Posted 1 year ago

Great to hear. Or rather, great to not hear. With people living closer to each other and houses and offices being built nearer to roads, a solution that reduces noise is akin to a life hack. We are so happy to count you among the many who have brought quiet into their homes using our Indow inserts.

Posted 1 year ago

“The whole process, from start to finish was awesome! The hardest part of the whole thing was taking down the window blinds and reinstalling them afterward. Ordering was a breeze. Once the order was made they sent the very cool laser measuring device and instructions. Once all the measuring was done, I was waiting for the confirmation email to arrive ensuring I measured correctly. Then the email came saying I did OK and they were in the queue for manufacturing. Then I got the email that they are shipping and how to track where they are. Then one day I got an email from the trucking company saying to call for a delivery appointment. The truck came and delivered the pallet of very well-secured and packaged inserts. Unpacking them was a little bit of a chore since they were so well-packed, but with the proper tools and patience, I had them in the house in no time. The actual installation was a breeze. The hardest part for me was connecting the little ball chains to the safety brackets. Once that was done just had to work the seal around the window insert to get it right, and done! Had to reposition the window blinds a little, but not much and were are done! They work really well for my needs and the noise level is reduced dramatically.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Douglas, Thanks so much for the thoughtful review. We appreciate you mentioning the ease of the entire process. We pride ourselves on excellence from first contact forward, so it is nice to hear that we are living up to the high standards we set for ourselves. We appreciate the feedback regarding the delivery. Receiving freight shipments can be a new experience for some, but we try to make it as easy as possible while still packaging securely enough to prevent even the smallest damage to inserts inside. We are so glad they are providing a good noise reduction solution for you. It is amazing what a little quiet can do, right?

Posted 1 year ago

“The inserts work great. We are on a busy road and the noise have gone down at.least 80%.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Dawn, So happy to hear that you are no longer hearing the things you don't want to hear. Overly clever sentences aside, we appreciate the review and are so glad we could make a difference in your space.

Posted 1 year ago

“The window inserts have helped reduce noise significantly from the 2nd street and the bar around the corner in Philly.”

Helpful Report

(Self-Measure) - Posted 1 year ago

If we can help keep a noisy Philly bar out of your living space, we know we've provided a service. Thanks for the feedback.

Posted 1 year ago

“We have a historic condo with floor-to-ceiling windows that are fully west-facing located in the desert. Due to it being both historic and a condo, the idea of covering the windows and blocking the view left our options to replace the windows limited. During the hours of 3pm - 6pm, it was unbearable to sit on the couch even with the shades down in the summer months as temps hit 110+ degrees. The Indow inserts, with the Museum filter, were a great solution. We can now comfortably sit during the afternoon hours and you don't even notice them there when the shades are up! Knowing that we have UV filtration also assures that I'm protecting furniture and paintings from damaging rays. Lastly, Indow makes the entire process of measurement, delivery and installation a breeze - we had 9 inserts installed within 2 hours. They fit well and the results were immediately noticed.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Thanks for the review. We are so glad to hear our museum grade could provide the UV protection as well as create the missing comfort level in your space. We certainly have a soft spot in our heart for historic properties. We will continue to help customers like you to preserve and enjoy the aesthetic such unique and historic spaces while enjoying the comforts that modern technologies can provide. Thanks again for the thoughtful feedback.

Posted 1 year ago

“The windows perform as promised. They cut outside noise quite a bit.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hey David, That's so great to hear! Thanks so much for your glowing review :)

Posted 1 year ago

“So far so good. Waiting for colder weather to really test the windows.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hey Dirk, Super happy to hear the delivery/install went well. We're excited for your to gain the thermal benefits this winter! Thanks again for the review and keep in touch if you have any issues or would like to share any more feedback.

Posted 1 year ago

“Almost everything goes great but it looks not effective for low frequency noise. Maybe lower frequency noise can penetrate wall, which a window can not block it. Packaging and shipping are beyond expected.”

Helpful Report

(Self-Measure) - Posted 1 year ago

“The Indow inserts are doing a great job reducing the jet noise in my bedroom. I can finally get a full night's sleep. The process of ordering the product has been a long and difficult one. The website for entering measurements is not intuitive. I needed to call my sales rep to walk me through the process. The laser measuring device is impossible to use, especially with the blinds that I had in my windows. Once the inserts arrived there was another challenge. 3 inserts were in 1 box. It was VERY heavy. Trying to get the box from my porch into the house was difficult and I could have injured myself. Please send each insert individually. The quality of the inserts could be better. The rubber seals, especially the edges are not well made. The frame of one of the inserts had glue on it and it took 20 minutes to remove. Installing the inserts is not easy. The chain brackets are impossible for a consumer to install. I tried but gave up. I think that the inserts do their job well, but the design needs work. There must be a better way for the inserts to fit into the window frame. I would recommend this product because it does a great job reducing sound. But for consumers that are not handy, this product would be very hard to order and install. I think that having a network of installers in major cities would be helpful.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Indow is rated 4.5 based on 1,497 reviews