Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,517 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,517 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The reason I order Indows was for noise reduction. I was told that it may increase the noise by 20% to 50%. They are not cheap either. After waiting for 4 months, I try it on. And there was zero noise reduction. The layer is not thick as I was told. Basically waste of my money and time. Also, there a scratch already when the indows was arrive.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thanks for the feedback. Also, thanks for the patience during these unprecedented times. We are surprised that you are not currently getting the noise reduction results you are seeking. We are committed to assisting you. We would love an opportunity to review your installation with you to make sure your insert is performing to the best of its ability. As to the scratch, I have notified both he fit specialist and our case coordinator. We will work with you promptly to explore all options.

Posted 3 years ago

“For the price, I expected more noise reduction. A little bit over priced and manufacturing process was extremely long!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Hi, thanks for reaching out for your patience while we worked to complete your order. We're sorry for the frustration around the additional time required. Your Fit Specialist will be following up with you about your insert. Often there are simple installation tricks that can help boost the amount of noise reduction we deliver and if you'd like we can review your installation with you to make sure your insert is performing to the best of its ability.

Posted 3 years ago

“It is amazing how these inserts have helped to quieten the street noise! I would say there is at least 20-30% less noise penetrating through now than previously. Incredibly clear and transparent, same or better than glass. A bit cumbersome for one person to install but getting better at managing it on my own each time I try. Larger windows definitely need at least two people. Also looking forward to hopefully having reduced energy costs when winter rolls around!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Shauna, Thanks for the feedback. We appreciate it. It certainly is amazing about the noise reduction. While every building's situation is different, in independent studies our inserts have shown 50-70% noise reduction from single-pane alone. Thank you for mentioning the clarity of our optical-grade acrylic. Though installation can more often than not be handled by just one, you make a good point about cooperation from another for those who have large windows. The energy savings can certainly be more pronounced in the winter, but, as customers report, our inserts can give the gift of energy savings in every season. Thanks again for taking the time to let us know about your experience.

Posted 3 years ago

“Indows fit great, look great, and have diminished the road noise and heat coming through our single pane windows significantly!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thanks for review and the pics. The windows and inserts look great. So glad we could add comfort and quiet to your home.

Posted 3 years ago

“I love my sleep panels! There is no price on good quality and longer sleep”

Helpful Report

(Self-Measure) - Posted 3 years ago

Josee, Thanks for the feedback. It is true what you say about the value of a good sleep. It is great to hear that our sleep panels have allowed you to sleep longer and better. Better sleep, better life!

Posted 3 years ago

“These inserts only block about 15% of the noise. I purchased several inserts because of the traffic behind my house. I can still hear the traffic behind my house. I am disappointed because I thought they were going to block at least 70% of the noise. The videos I watched before purchasing these inserts are not true information. The noise will not go away with these inserts.”

Helpful Report

Posted 3 years ago

We are sorry to hear that you are not completely satisfied. We appreciate your feedback. There are many variables to consider when working to reduce noise and each situation is certainly unique. The information regarding the effectiveness of our inserts is indeed well supported by data and customer testimonials. Since your experience has been different, we would love to hear more about your situation, confirm that the inserts are placed properly, and discuss any possible adjustments/options to improve the performance. Feel free to reach out to us. As always, we are here to help.

Posted 3 years ago

“Good quality, easy to install, everything as advertised”

Helpful Report

(Self-Measure) - Posted 3 years ago

George, Great to hear! Always good to hear that our inserts are performing as they should.

Posted 3 years ago

“Our property is adjacent to a busy street. We have two windows in the Master Bedroom, one window in the master bath and two windows in the "game room" that face this busy street. The new Indows are installed in the bedroom and the noise level is noticeably lower. We might consider the other windows for our next project.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Micky, Thanks for the review. We appreciate your feedback. We are glad that our inserts have helped mitigate the busy street noise and added quiet and comfort to your bedroom. We look forward to working with you on your next project.

Posted 3 years ago

“We live in a 100 year old home in texas. The ac goes 24/7 during the summers and now I actually hear it shut off mid day. Also we can no longer hear the rooster crowing out back! We are so very pleased with the inserts and have been telling anyone that would listen about how amazing they are! Thank you!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Catherine, Thanks for the feedback. It is always great to hear that our inserts are performing as designed. We are happy to hear you are getting both energy savings and reduced rooster crowing (a.k.a. comfort and peace) in your home. Also, thanks for spreading the word. We appreciate it. Shalen Customer Engagement Manager

Posted 3 years ago

“I do not feel the product was worth the price and long lead time.”

Helpful Report

(Dealer) - Posted 3 years ago

John, We appreciate the feedback and your patience during these unprecedented times. We feel strongly that our inserts provide excellent energy savings and noise mitigation solutions at a competitive price. We acknowledge that our lead times have been challenged by Covid-related supply chain issues. We have worked hard to minimize such delays and will continue to do so going forward. As always, we are available for any follow up support you may need. We appreciate and respect your expressed opinion and sincerely hope the ongoing performance and durability of our inserts can help you to see the great value that we feel they are.

Posted 3 years ago

“I have four of them in my skylights that I can remove in summer, and two in my basement windows. The lookk good and perform well, especially the skylight units.”

Helpful Report

(Dealer) - Posted 3 years ago

James, Thanks for the feedback. It is great to hear that both your basement window and skylight inserts are working out so well. Shalen Customer Engagement Manager

Posted 3 years ago

“East to install and looks great can’t even tell their are there.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Vlada, Thanks for the feedback. It is always great to hear that installation went well and that the inserts do not interfere with the look of the room. Shalen Customer Engagement Manager

Posted 3 years ago

“My Indow was delivered but I still haven’t unpacked it or install it.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thomas, Great to hear your Indow window inserts have been delivered. Can't wait to here from you once they are installed. Shalen Customer Engagement Manager

Posted 3 years ago

“We chose Indow inserts primarily to reduce noise from a busy street. The inserts have exceeded our expectations!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Mike, Great to hear our inserts are giving you the noise relief you expected and more.

Posted 3 years ago

“They fit great, look great, and really help reduce the traffic noise. I'm so glad I got them. Thanks!”

Helpful Report

(Self-Measure) - Posted 3 years ago

John, So glad to hear our inserts fit so well and worked out for your traffic noise issue.

Posted 3 years ago

“We bought our Indow inserts to seal off the cold coming through our basement windows in the winter. The inserts fit very well and look nice, but since they were installed in April, it will be several months before we know how well they succeed in blocking the cold air. I'm optimistic.”

Helpful Report

(Dealer) - Posted 3 years ago

Thanks for the feedback. We are glad to hear the fit and appearance is to your liking. We are confident that your optimism will be rewarded by a warmer basement this winter.

Posted 3 years ago

“Absolutely amazing! We can't believe how dramatic the difference is. We live next to a busy freeway and the indow windows have reduced the loud freeway noise to almost complete silence. I would recommend these to anyone. One consideration however: once you do one room, you may be tempted to want to buy them for every room in your whole house!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Hi Chad. Thanks for the feedback. It is great to hear that our window inserts have kept the busy freeway sounds at bay. Thanks also for your enthusiastic recommendation.

Posted 3 years ago

“The Indow window are a great solution to having VERY large single pane windows that would cost a lot more to replace. They are absolutely clear, at least at the beginning. Fairly easy to install, but I learned a few tricks for our 6 foot by nearly 4 foot windows. Customer support was good and helpful. I do not understand why they are supposed to be removed "at least once a year." We got white edging which fit the décor perfectly. At the end of the review there is a request for pictures, but there is nothing to see.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Hi Steve. Thanks for your feedback. We are so glad to hear that our inserts are working out for your large windows. It is also great to hear that our customer support was helpful throughout and that the color matched so well. We recommend removal at least once a year as it allows you to inspect them, identify any potential issues with your windows over time, and ensure they are set square in the frame. It also provides an opportunity to clean them. Thanks again!

Posted 3 years ago

“The Indow inserts are great! Does the job of blocking traffic noise for both my Mom and I!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Hi Josefina. Thank you for sharing your feedback. We are so glad to hear that our inserts are providing the noise reduction solution you were looking for.

Posted 3 years ago

“Windows inserts help block some vocal sounds, but we feel it’s not thick enough compared to the Indow acrylic samples from the laser measuring kit. The metal ring came off from the insert when we tried to remove it.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Hi Richard, thank you for your review. We are happy to assist you with verifying your acrylic thickness and repairing your D-ring--this is a simple fix! Our Case Coordinator will be following up with you in about 1-3 business days about your insert.

Posted 3 years ago

Indow is rated 4.5 based on 1,517 reviews