Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,496 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,496 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been please with my Indow window inserts. Definitely, has muffled much of the sound outside on a busy street. Wish they weren't as pricey as they were, because I would love to have more for the other floors of my house. The measuring and installation were somewhat easy, but I was nervous that what I was doing was correct. For that much money, I would like to see someone do it for me. But the inserts are quality and have reduced the noise from a very busy street we live on.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Dan, Thanks for the review. We are happy to hear that you are pleased with your inserts. It is amazing what a difference a little quiet can do. Thanks also for the feedback regarding the measuring process. We appreciate your business and your engagement with us.

Posted 2 years ago

“Inserts are good. In one instance I have had to push it back in, as it seems to occasionally pop out on one side. Also, the exterior seems to get dirty quickly.”

Helpful Report

(Dealer) - Posted 2 years ago

Roberta, Thanks for the review. We are happy to hear that the inserts are working out for you. We would love to troubleshoot the fit issue with you and will reach out via email. It should not pop out easily. Regarding the exterior getting dirty, that would mean that the existing window is allowing dirt to get in quickly. They can be easily cleaned with the Castille soap (mixed in the designated solution with water) included with the cleaning kit. Thank you again for the feedback.

Posted 2 years ago

“Excellent!!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Thanks for the review. We are so glad the inserts are working out for you.

Posted 2 years ago

“The process for measuring, ordering and installing could not be simpler. Everything was well explained & easy to understand. There was excellent communication with the team at Indow Windows every step of the way. It was also clearly stated that there would be a small benefit to installing this product with double pane windows, which is what we did. And unfortunately for us, we did not see major advantages with the product. But noise aside, it helps insulate excellently. Superior service, great quality product, just our luck with minimal change to our noise situation.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Swati, Thanks for taking the time to submit a review. We appreciate the feedback. We especially appreciate the mentioning of the ease of measuring, ordering, and installing. We also appreciate you mentioning that our fit specialists had a conversation with you about the smaller expected noise reduction when using the inserts with double pane windows. We are sorry to hear that the noise reduction was not as substantial as you had hoped, but are glad you are satisfied with the insulating properties. Thanks again for your business and for engaging with us here.

Posted 2 years ago

“They seem to be doing what we wanted. The sound mitigation is good. It still seems a bit drafty to me but overall we are satisfied.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Sheri, Thanks for the review. We are happy to hear that you are satisfied with the inserts. We would be happy to work with you on any fit issues to ensure that you are getting maximum performance for both sound mitigation and energy savings.

Posted 2 years ago

“Easy to install and effective noise reduction.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Christopher, Thanks for the feedback. We pride ourselves on providing an easy installation process and a high-performance product. It is nice to be recognized for that. Thanks again.

Posted 2 years ago

“Helped control room temp during winter months.”

Helpful Report

(Self-Measure) - Posted 2 years ago

George, Thanks for the review. We are so glad we could help provide some comfort for you during the cold season. The inserts can be of use for year-round energy savings as well. Thanks again.

Posted 2 years ago

“We are enjoying the new window inserts and the reduced noise levels they provide. Despite being warned that if we already had double panes wi does, the improvement would be minimal, we’ve actually seen marked improvement in noise levels and can finally sleep at night.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Peter, Thanks for the review. We are happy to hear that our inserts have made a difference with your double-paned windows. As all sound situations are a bit different, it is not uncommon to see larger than expected reductions in certain situations. More than anything, we are happy that you are getting some sleep. We know how important that is.

Posted 2 years ago

“They don’t seem to minimize as much noise as I thought they would. They do fit snug into the window as expected.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Kady, Thanks for the feedback. We are sorry to hear that the inserts are not bringing you the noise reduction you expected. It sounds like there are no fit issues that might be affecting the performance, but we would be happy to assist you to ensure you are getting the most out of your inserts. All sound situations are unique. Some may require additional soundproofing methods in conjunction with our inserts.

Posted 2 years ago

“the fit great and greatly reduce the noise coming out of my studio”

Helpful Report

(Self-Measure) - Posted 2 years ago

Ken, We are so glad our inserts provided a solution for your studio. While many folks contact us to keep noise from the outside out, it also works for folks like you who want to keep the noise from disturbing those outside. Thanks for taking the time to give a review. We appreciate it.

Posted 2 years ago

“Customer service was great all throughout the transaction and I'm very happy with the window; it fits perfectly and reduces a lot of noise!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Kelly, Thanks for the review. We are happy that your insert is helping to ring some quiet into your home. Thanks also for mentioning our customer service. We take great pride in both our product and service, so it is great to have them recognized. Thanks again for the feedback.

Posted 2 years ago

“I was overwhelmingly impressed with Indow from start to finish, despite a lot of reluctance at the start. Kaya my “fit specialist” was very informative and candid about costs and timing constraints due to supply chain issues. After researching a DIY option, I found that Indow’s costs were not actually excessively more than going directly through an acrylic sheet manufacturer (very big windows). I also pleasantly surprised to find that all five inserts fit perfectly, with the exception of one insert, which Kelly, my claims coordinator, was extremely helpful to quickly remedy, including sending me both abrasion remover and grip strips. Would highly recommend Indow!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Jason, Thanks for the review. We especially appreciate the mention of our level of service throughout the process. We aim to provide all that is necessary for customers to make informed decisions for their homes. We also work hard, as you have pointed out, to remedy any situation that falls under our snug fit guarantee and limited lifetime warranty. It is not surprising that Kaya and Kelly were of great service to you. They are good examples of our commitment to customer partnership and service. We truly appreciate the feedback and, of course, your business. Thanks again.

Posted 2 years ago

“Our new home is a bit too close to a major road and we were looking for a noise abatement solution that would help us sleep better at night. We found Indow after a lot of searching and determined it was likely the best solution for us. Now that we've had the product installed for a few weeks, it has been a huge improvement and has really exceeded our expectations. For someone dealing with similar road noise issues, I would highly recommend it. Sizing process was straightforward, and installation was fairly easy.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Thanks for the review. We are happy to hear that the inserts helped bring some quiet to your home. Traffic noise is becoming one of the major reasons why customers call us. While all sound environments are unique, our inserts have been largely successful in managing road noise. Thanks for the feedback and the recommendation. We appreciate it.

Posted 2 years ago

“I think the product is fantastic. What a great idea. I did find the DYI element to be not quite as easy as the website seemed to suggest. I'm moderately handy at best, and it was a little intimidating to do the measuring and installation. When it was all said and done, the inserts are working well to reduce sound and keep heat in the house, so there was a happy ending for me. I plan to install them in all of my skylights. One caveat about skylight inserts: In my case, I installed an insert in a skylight with a varnished wood frame. Pushing the tight-fitting (it has to be tight-fitting in order to be effective, of course) insert into place caused varnish flecks to come loose and land on the glass. Can't clean that side without removing the insert, so there's kind of a catch 22 there. The original outer lens of the skylight in this case is frosted glass, so it's not a big deal for me, but if someone wanted a nice piece of clear glass through which to see the sky, they might need to install some 3 or 4" wide vinyl or metal trim in the frame before installing the insert in order to avoid this issue.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Thank you, Jon, for taking the time to review your experience. We're proud of every customer, despite the level of handiness, that comes to us for our DIY solutions for windows. We hope you're enjoying the comfort and quiet our inserts bring to your space. Thank you for choosing Indow, and look we forward to working with you for the rest of your skylights.

Posted 2 years ago

“Do what they say. Cuts down on road noise.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Thanks for the review. We are happy to hear that the inserts have brought some quiet into your home.

Posted 2 years ago

“After moving into our new house we discovered the excessive noise from a nearby train line and highway. This noise is so bad that we were unable to sleep for the first 6 months of owning the house. I enquired about Indow inserts, ordered them and waited for their delivery. The delivery time was 12 weeks however we were notified of this delay at the time of ordering. The windows were delivered and were packed very sturdy (Hats off to those who did the packing), we then fitted the inserts - AN INSTANT SUCCESS. All thanks to Tyler Johnson who made the entire process easy and made me feel at ease all the time. My wife and I would not hesitate to recommend Indow to anyone!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Robert, Thank you so much for the review. We are so happy to hear that your inserts are providing the quiet you were looking for. We appreciate your undertsanding regarding the lead times. We are begining to see some signs of a return to normalcy in the supply chain, so we hope to continue to reduce lead times accordingly. Thanks for pointing out the effective packaging. We will pass the word on to those who do the crating. We are also glad (but not suprised) to hear your good words for Tyler. He provides an excellent example of our commitment to service and our customer-centric approach. Thanks again for the good words.

Posted 2 years ago

“We purchased the inserts for our bedroom mainly for road noise and also AC noise. Cost for the one room was 3000.00. We did have some challenges installing but did make adjustments.They did help with AC noise but did little or nothing for road noice. Still hear the cars go by. We had much higher expectations than results! We feel for the cost they should have reduced much more noise! Seems many others feel the same.”

Helpful Report

Posted 2 years ago

JK, Thanks for the feedback. We are sorry to hear that you are not experiencing the sound reduction performance you had expected. All sound sitautions are unique and often sounds can enter through areas other than the window openings. While the independent tests show the effectiveness of our inserts, differences in other construction materials in the home and/or the source and character of the sound can necessitate using other soundproofing methods in conjunction with our acoustic inserts. That said, we would be happy to work with you to ensure your are maximizing the performance of the inserts.

Posted 2 years ago

“The process to measure, receive, and install the windows was excellent. My only problem is there are placed in the double hung windows of my 120 year old home. Placing against the bottom sash works well, but there's a 2 inch space to the frame/glass of the upper sash. I can't push against the top and upper sides to install the insert tightly as it isn't against anything. Not sure how I would have measured to make this tighter. I think a particular problem with oriel double hungs with a larger lower sash.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Judith, Thanks for taking the time to provide feedback. We are so happy that measurement and insatllation process went well for you. Thanks also for the feedback regarding you particular windows. The inserts are designed to fit snugly without the need of resting against anything, so we look forward to enagaging with you further and troubleshooting your particular issue. As you know, our snugfit guarantee is in place to ensure against any fit issues. Thanks again for the review.

Posted 2 years ago

“My Indow windows are very effective in greatly reducing outside noise and eliminating drafts. They are so clear that I forget they're there. Outstanding service, expertly trained staff, professional and appropriately friendly, fast communication with emails and phone calls.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Charlie, Thanks so much for taking the time to provide a review. We are so happy to hear that our inserts have provided some quiet and comfort in your home. Thanks also for mentioning the inobtrusive aesthetic. One of the many things we pride ourself on is that our inserts are very often go unnoticed visually and do not detract from the beauty of the home. We also appreciate the recognition of our service levels, as it is our hope to continue this tradition of efficient and informative service throughout our partnership with our customers. Thanks again for the feedback and, of course, thank you for your business. We appreciate it.

Posted 2 years ago

“I needed the Indow insert for privacy and it works well - as advertised. Installation was made easy by following directions. The only problem was the safety chain is too short.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Gary, Thanks for the review. We are happy to hear that your inserts are working out and that installation was as easy as it idesigned to be. We are curious to find out more about the issue with the safety chain length. This is not something we have encountered before. We will reach out to you via email to find out more specifics and offer possible solutions. Thanks again for the feedback.

Posted 2 years ago

Indow is rated 4.5 based on 1,496 reviews