Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.48

4.5 Rating 1,497 Reviews

88 %

of reviewers recommend Indow

4.5

Based on 1,497 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only one thing to say... I am absolutely in love with the indow insert.. We only did a few windows to see if they would be workable and suitable for us up here in the north,, and what I can say is they are great. Will order for the rest of the house when the funds warrant. The procedure was painless and the questions answered well. The overall packaging was a bit destroyed when delivered but there was no damage to the inserts and considering the length of travel to the destination it was to be expected. Overall very happy.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Thanks for the review. We are so glad to hear that the inserts are working out for your situation. We look forward to taking care of your needs for the rest of the house when the situation arises. Thank you for noting the shipping experience. We do our best to package our products to prevent damage. We have seen a few instances like yours where, because of package mishandling, the packaging took a bit of beating. In most all cases, thankfully, our packaging has prevented damage or issues to the inserts inside. It is worth noting that when damage does occur, we are there to quickly remedy the situation with expedited remakes if necessary. Anyway, thanks again for choosing us and taking the time to leave feedback.

Posted 1 year ago

“For the past two years, I've been looking for something to reduce the traffic noise during the morning rush hour. Finally, I came to the conclusion of replacing the windows. I was researching things on the internet when I came up with their website. I researched it and compared the costs. I read all the articles and reviews. This seems like the best option. It worked better than I expected.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Jerry, We are so glad to hear that the inserts are bringing you the sound reduction you were seeking. It is amazing what a little quiet can do, right? Thanks for choosing us and thanks for taking the time to leave a review. We truly appreciate it.

Posted 1 year ago

“I was extremely impressed with my Indow experience from start to finish. There was great communication throughout, and the process went according to how they told us it would. The product is superb. A real innovative way to block out the highway noise for us! We love the Indow inserts.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Thanks for the glowing report. We aim to succeed at every step and it terrific to hear that we have hit the mark with you. We truly appreciate you choosing us and taking the time to leave a review.

Posted 1 year ago

“The Indows seem to fit well, they do stop air leaks and they do dampen outdoor sounds. As far as room temperature control, though, I have to say I don't see a difference. Ours is an old house, the rooms were cold, and they're still cold. Our home insulation is likely so inadequate that it dwarfs the windows' contributions. This uncertainty is an important issue that the company ought to address somehow. Another obvious issue is that for large, double-hung windows, removal, storage and re-installation of the Indows is an awkward and time-consuming process, so that getting some fresh air in the room can become a chore.”

Helpful Report

(Self-Measure) - Posted 1 year ago

James, Thanks for the feedback. We are happy to hear that your inserts are stopping air leaks and dampening sounds as designed. We are sorry to hear that you are not experiencing a difference in home heating. From the info given, I would venture to say that more time will show the difference in home heating costs. It is a good point about lack of insulation in other aspects of the home. The inserts can only control the cold entering and exiting the home through those window areas. In conjunction with other insulation corrections, you would certainly see a greater difference. As to getting fresh air into the room, I might suggest a technique that other customers utilize, if feasible: The inserts can be dislodged and can hang in place on the safety chains for short periods. This allows the air to enter, while remaining stored nearly in place for convenience. This is not recommended for extended periods, as the pull of the chains can lead to slight deforming of the insert which sometimes can affect refitting. Anyway, thank you for the feedback. We are always willing to help with any issue or concern you may have.

Posted 1 year ago

“Love these insets. The process was easy and efficient. Very professional.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Ronald, Thanks so much for your review! We're happy that you love the inserts as much as we do.

Posted 1 year ago

“We got these for sound because we live next to a busy road, would definitely recommend!!!”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Chris, We're thankful the inserts have helped you be more comfortable in your home! Thanks for the nod :) If you ever decide to refer folks to us directly, you can earn a $100 post-purchase rebate. Get back in touch if you'd like to learn more!

Posted 1 year ago

“Excellent solution to completely replacing all 16 of my windows The cost was 28% of all new windows. Window fit was excellent. 9 of my windows were 36x55 inches. My bay windows were 21x 55 very large and very odd sizes. Great job !”

Helpful Report

(Self-Measure) - Posted 1 year ago

Irene, Thanks so much for the review and the beautiful pictures. We always feel that pictures are worth a thousand words when it comes to the non-intrusive design of our inserts. Our central aim is to provide solutions for comfort and quiet at a reasonable price that does not detract from the aesthetic of the windows themselves. Your pictures certainly show that mission accomplished. Thanks so much for taking the time to leave feedback.

Posted 1 year ago

“I am very happy with Indow. I am a therapist and am very interested in having a quiet room. My windows were very old and very porous. Someone told me about window inserts - so I decided to use Indow. Using window inserts was something very new to me - so I was unsure initially. Indow made everything very clear and created a very simple and thorough process. My initial salesperson was very helpful. As I proceeded through each step, I found it very understandable and doable. There were both written and video instructions. Now my windows are so much better at blocking the sound! I barely hear the traffic and people talking out front - which was quite regular prior to the inserts. Sounds outside could easily have distracted a session as my client and I turned and reacted to a loud sound. Now I forget it was even an issue and take the quiet for granted. I highly recommend!”

Helpful Report

(Self-Measure) - Posted 1 year ago

Cheryl, Thanks for the review. We are seeing a growing trend with professionals in homes and offices turning to us to limit distractions related to noise issues. From music engineers to folks such as yourself whose work is often dependent on an environment conducive to constructive, non-distracted interaction. We are so glad the inserts are working and the whole process was as easy as we have built it to be. It is amazing what a little quiet can do, right?

Posted 1 year ago

“After doing a little research on window inserts I decided to take a shot with Indow. I was a bit hesitant but the whole process was super easy and I had all the support I needed when measuring the windows. The shipment was faster than quoted and everything showed up without any damage. the inserts themselves were amazingly simple to pop in and back out as needed. Now for the best part, Living in new England fuel costs in the Winter (Oil) can be pretty rough. During our first Winter with the inserts we ended up saving $3,000 on our oil costs year over year! to say I was a bit surprised while being ecstatic would be an understatement as this represents about half the cost of the actual inserts! This also means that after using them this Summer while running the A/C during the hottest months and again next winter, the inserts will have paid for themselves in a single year (2 winter seasons) of use. I would say we got a big bang for our bucks and would recommend these inserts to anyone else interested!! 10/10!! Side Note: I worked with Reed on my inserts and he was fantastic!!”

Helpful Report

Posted 1 year ago

Bryan, Thanks so much for taking the time to leave such a thorough and thoughtful review. We truly appreciate the words for support for so many of the aspects we aim to excel at. It can be truly amazing how much savings can be attained through the use of our inserts. This is especially true when, as you mentioned, the cost of heating oil is involved. You also bring up a point that most do not think of when it comes to energy savings: the cost of A/C. Because our inserts help regulate temperatures in the home throughout the year, the savings (and comfort) is maximized in every season. We are not surprised that you received great service from Reed and others during the process, but we truly appreciate it being recognized. Thanks again for the feedback. We wish you the best as you enjoy the comfort and savings for the many, many New England seasons to come.

Posted 1 year ago

“The product is as advertised. Packaging of the Indows was impressive and the quality of the product is solid. We are very pleased with the look and effectiveness of the Indow. We purchased some for our home and after seeing the product and how it works, we are going to order more for our other rooms. Customer service has also been impressive. The Indow group is very focused on keeping you informed and addressing any questions/issues. Highly recommended!”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hey Daniel, We're delighted to hear that you were pleased with the packaging, quality, and performance of the Indows. We are also very appreciative of your kind words about our customer service team, who are always striving to keep folks updated and assured throughout the ordering process. Thank you for your business and your recommendation. We look forward to working with you again!

Posted 1 year ago

“The Indows are well-made, fit reasonably well (the corners are a bit off), and seem to be providing both sound and thermal insulation, as predicted. We haven't had them installed long enough to form a solid impression of their performance in both areas. The design fits perfectly with our 110 year old windows and we hardly notice the inserts at all. The packaging involved in the shipment was a bit daunting (lots of cardboard, wood, straps, etc.) and I'm not sure how we would have handled it if we had ordered more than 4 windows. Probably would have had to hire a Task Rabbit or someone similar.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hey Bob, Thank you for sharing your Indow experience. We are glad to hear that the Indows are performing well so far and that the design blends aesthetically with your historic windows. Invisibility is one of our unspoken superpowers! We'll reach out to you about getting the corners fitted just right :) We understand that packaging can sometimes be bulky. Our consistent efforts to make sure inserts are well-protected in transit have lead to our current packing methods. We've taken note of your feedback to improve our packaging to make it more manageable. Hopefully you can find a way reuse or recycle it in your area. We appreciate your business and hope that the Indows continue to meet your expectations as they settle in over time.

Posted 1 year ago

“Definitely decrease outside air and noise intrusion. I appreciate the robust packaging; it a chore to disassemble and dispose.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hey Thomas, Thank you for leaving an honest review! We are glad to hear that you appreciate our need for hefty packaging to protect your product during shipping and also recognize it can sometimes be a challenge to reuse, recycle, or dispose of. We will take your feedback into consideration as we continue to improve our packaging design.

Posted 1 year ago

“We are extraordinarily pleased with our Indow privacy inserts. Our house is a new build, and on one side we have square transom windows through which we could look into our neighbor's house - which means, they could look into ours as well. Not good. We looked at several options - window film, blinds, etc. None of those was a good fit. After a lot of looking, we settled on Indows for those windows, along with a large pane window in our primary bathroom. The windows let in light while the opaque finish obscures the view from the outside. The measurement process is precise, ordering is straightforward, they arrived undamaged, and were easy to install. And, they look great. We're very happy.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Andrea, We understand that finding the right privacy solution can sometimes be a challenge, so we're excited to know that our inserts were the right fit for you. It's great to hear that you found the measurement and ordering process to be straightforward, and that the inserts were easy to install and look great - as we would expect! :) Thank you for working with us and for sharing your positive feedback!

Posted 1 year ago

“Great communication and great service from start to finish I was very skeptical at first, but the inserts do work. We live on a very busy street with a large window facing the street. It definitely reduced the sound transmission through the window and we were able to tell the difference right away. Installation was super easy. Just make sure you take your time to measure the openings. Once delivered you just put them in place and enjoy the difference.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hey Garret, Thanks for recognizing our aim to provide transparent and efficient processes and communication. We understand that skepticism is natural, but we're glad to know that the inserts proved to be effective. It's also great to hear that the installation process was simple for you. Thank you for taking the time to measure the openings carefully, as this is a crucial step in ensuring the inserts fit properly. We're happy to have made a positive difference in your home and we appreciate your recommendation!

Posted 1 year ago

“I am extremely pleased with my window inserts. I use one of my bedrooms as a music practice room (sax, clarinet). Before the inserts, my wife walked outside and said "it sounds like you're playing with the windows open." After the inserts, she walked outside and said "she couldn't hear a thing." HIGHLY RECOMMENDED !!!!!”

Helpful Report

(Self-Measure) - Posted 1 year ago

Joe, That's wonderful to hear! We're so glad that the window inserts have made such a positive difference in your music practice room. It's great that your wife noticed a significant reduction in the noise level from outside. Thank you for sharing your positive experience and recommendation!

Posted 1 year ago

“They have significantly reduced outside noise (especially leaf blowers and lawn mowers)”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hey Ryan, That's fantastic -it's great to hear that the inserts have helped dampen those pesky neighborhood noises. We hope they've made a positive impact on your quality of life. Thank you for sharing your experience with us!

Posted 1 year ago

“Excellent. They completely seal off the draft through our old windows and cut down traffic noise also. Very clear instructions. Easy to install. Thank you.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hey Robert, Happy to hear the inserts are serving a multi-purpose function for you and that you found the process intuitive. Thanks so much for taking the time to leave a review.

Posted 1 year ago

“The inserts were easy enough to install. Everyone I talked to was super nice. The noise is greatly reduced. So all is well and we are very happy with the product.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Fredrika, We appreciate your kind review and are equally pleased to hear we've improved your quality of life with the inserts!

Posted 1 year ago

“I'm delighted that the cold air can no longer sneak into my house and I immediately noticed a reduction in noise, though that wasn't a big concern for me. Inserts arrived safely and we installed them without much hassle. I would have liked more updates from Customer Service as to the progress of my order. I received an "in the queue" email but then nothing at all, prompting me to contact Indow. And I'd suggest following up to upsell your customers...storage materials perhaps?”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Julie, We do pride ourselves in Indows being draft eliminating powerhouses, so very happy to hear! Thanks for the constructive feedback about providing more timely updates about order progress through our production queue. We're always working to streamline some of these communications, so it's very helpful to hear. In terms of storage sleeves, we discontinued them due to the materials not being as durable and affordable as we'd like - we may reintroduce some version of that in the future, so it's certainly on our radar! Thanks so much for your candid and positive review.

Posted 1 year ago

“Does what it was advertised to do. Keeps out sound and cold air. Works very well.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Carl, It's a pleasure to hear everything is working out with your inserts - thanks so much for taking the time to leave us a positive comment and review!

Posted 1 year ago

Indow is rated 4.5 based on 1,497 reviews