Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,496 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,496 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is not reducing the sound at all”

Helpful Report

(Self-Measure) - Posted 3 years ago

Sidahmed, Thank you for the feedback. We are sorry to hear that you are not currently experiencing the sound reduction that you expected. We would love to work with you to ensure that the inserts are fitted and placed properly. While all sound situations are different, with other factors such as wall and other building construction materials having an effect, we remain committed to working with you to make sure our inserts are doing their part.

Posted 3 years ago

“We purchased an Indow insert so we could keep our beautiful original 1939 leaded glass window. Our goal was only to stop drafts. It not only stopped the drafts it also decreased street noise. We did not expect this benefit what a pleasant surprise.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Darci, Thanks for the review. We are happy to hear that your inserts are bringing both comfort and quiet to your home. While we began our business with energy savings in mind, more and more folks are seeking the "pleasant surprise" of a quieter home that our inserts can provide. Thanks again for the feedback.

Posted 3 years ago

“No complaints, except I wish we'd have gotten them sooner. We have a noisy neighbor, and I was shocked how much less noise I could hear next door as I pressed the Indows in place. This is a perfect solution for us.”

Helpful Report

(Self-Measure) - Posted 3 years ago

David, Thanks so much for the review. We are happy to hear that the inserts are working so well for you. Thanks also for your patience. We are optimistic that the supply chain issues that have lead to longer lead times will soon begin to ease. Thanks again for the feedback.

Posted 3 years ago

“The 4 month wait was way to long , the fit was tight the thought of removing them to open a window for a cool Day etc is really not something you want to do just because of the work it take to get back in and seal just right,as far as the sound benefits yes it works except for the loud trucks and motorcycles. I live on a corner lot and my wife complained all the time about the noise since we installed the indow windows she no longer minds it”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thanks for the feedback. We are glad to hear the inserts are providing the quiet you and your wife were hoping for. We truly appreciate you mentioning the fit and seal of our inserts. Not only does this snug fit keep the inserts firmly in place and provide a way to remove the inserts with simple effort, it also is essential to the noise reduction and energy savings properties. We acknowledge that it can sometimes take a small bit of time to re-establish the seal, but we have resources and tips available to help folks make short work of this. As to the lead times, we certainly appreciate your patience. We have good reason to look forward optimistically regarding timelines. We are poised to reduce lead times when supply chain issues begin to change. Thanks again for your review.

Posted 3 years ago

“To me, this was a long shot solution to isolate (my own) noise from neighbors, so when I installed them, I didn't have very high expectations, but darn I was wrong. They work like a charm. Provided you do the measurements right, the system does indeed deliver the value it promises. The installation was simple and the packaging was excellent. If you can endure the long wait times, the final result will not disappoint.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Ramiro, So great to hear that the inserts are bringing you the quiet you desired. It is often surprising to hear how much noise is mitigated by our inserts. We appreciate your patience and understanding through this process. We hope to see lead times decreasing as these ongoing supply chain issues begin to return to normal. Thanks again.

Posted 3 years ago

“Garbage pickup always woke me up, even when I wore earplugs. After installation, I’ve been able to snooze through it! Definitely a significant reduction in noise.”

Helpful Report

(Dealer) - Posted 3 years ago

Thanks for the feedback. It is always good to be rid of garbage, especially noisy garbage. It is great to hear that we have brought quiet to your home and allowed you to get the sleep you desire. Thanks again.

Posted 3 years ago

“Works beautifully. Had my Handyman come and install it. You cannot tell that you even have an insert in front of the window!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Diana, Great to hear. So glad you mentioned how "invisible" they appear in the window. This is an aspect that so many customers are looking for in an interior storm window. The optical grade acrylic (clearer than glass) and unobtrusive trim really do help retain focus on what is important: the view, and the look of the existing window. Thanks again for the review.

Posted 3 years ago

“I have a large picture window in my living room that faces a very busy street. The insert has helped reduce the noise and I'm optimistic it will also help insulate the room when the weather turns cold. When I measured to order the insert, I didn't know that I had to consider space to accommodate opening the louvers of my four plantation shutters with the insert in place. Sadly, I can now only open the two middle panels of shutters unless I pull the shutters away from the insert because the side panels bump into the insert and don't have enough room to open. An Indow tech tried to help, but there wasn't a good solution. I may order new shutters with smaller louvers.”

Helpful Report

(Self-Measure) - Posted 3 years ago

“Happy with my inserts and will order more. Doesn’t Eli I ate all the noise but is a big improvement, thank you.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thanks for the review. We are glad to hear that the inserts have provided the quiet you desired.

Posted 3 years ago

“Now I cannot write a review on cleaning/maintenance or anything to the longevity of the insert but as far as noise reduction is concerned this is a great product. I live adjacent to a highway which causes a bit of noise in our bedroom. Since installing the inserts we have noticed a drastic reduction in highway noise.”

Helpful Report

(Self-Measure) - Posted 3 years ago

David, Thanks for the feedback. We are so happy to hear that the inserts have reduced the highway noise in the bedroom. It is amazing what a good dose of quiet can do. As to longevity, these inserts are designed to last a lifetime when properly handled and stored. Also, the included cleaning kit makes it easy to clean your inserts. Feel free to reach out to us if you have any questions regarding cleaning/maintenance.

Posted 3 years ago

“While there were a few bumps along the way after ordering the Indow inserts (incorrect address on the shipping label after confirming it twice with a representative prior to shipment; 15 week production time due to supply issues) they have ultimately been a success for our tenant, who says they reduce noise pollution by 70-80%. Great product.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thanks for the review. We are happy to hear that your tenant is pleased with the inserts. We understand the extended timelines have certainly been an issue and we remain committed to doing all we can to reduce those lead times going forward. As we strive to improve on all aspects of our business, we truly appreciate your feedback and engagement in this process.

Posted 3 years ago

“The product was late because of supply issues and covid?”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thanks for the question. Yes, the manufacturing sector has experienced extended supply chain and labor issues related to the pandemic. Both acrylic and silicone supply and distribution channels were affected. We have worked hard to limit the effects on lead times and communicate delays throughout. We have also taken steps to increase our production potential in anticipation of the resolution of supply chain issues. We are beginning to see indications of such resolutions and project a return to reduced lead times in the near future.

Posted 3 years ago

“Honestly they did very little too absorb the outside traffic noise. ,they are very well made but too be quite honest way overpriced and took way too long too make.i expected them too block outside noise dramatically but did very little too stop the street noise and we purchased your top of the line window inserts...your product does not do at all what you say it does.small reduction in outside noise. but not enough too really make a major difference.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Tim, Thanks for the feedback. We are sorry and surprised to hear that you are not experiencing the noise reduction that our independent tests show and customer experiences support. We would love the opportunity to work with you to ensure the inserts have been installed correctly and are creating the proper seal and spacing to maximize the noise reduction properties. All sound situations are different. Indow inserts will reduce noise coming through the window openings, but it is not uncommon to require additional noise mitigation for other areas of entry such as walls, doors, soffits, etc. Thank you for the mention on build quality. We remain committed to providing well-built solutions that provide energy and noise savings at a reasonable cost.

Posted 3 years ago

“Noise greatly reduced..easy to install..excellent information throughout”

Helpful Report

(Self-Measure) - Posted 3 years ago

Ariel, Thank you so much for the feedback. We are delighted to hear that the inserts helped so much with noise reduction. It is also great to hear that the install was as easy as it is designed to be. Thanks again for the review.

Posted 3 years ago

“When the cold weather sets in that will be the test! I found the process relatively easy after a few false starts. I used the videos to help me. It was a little difficult for me to use the laser measuring tool, because I already had blinds installed and my windows are tall - I am short - and I didn't know how to take them down and reinstall, and I really didn't want to do that. So there was a bit of guess work involved. I held my breath when the inserts arrived. It was a really tight fit, but I got them in. The hard part was getting them up underneath the blinds and shoving them into place, but I did it. They fit snuggly. Now I have to figure out how to better insulate my front door and I should be comfortable in my downstairs this winter. Builders grade is almost as bad as Historic Preservation sometimes. Wish me luck.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Nancy, Thank you so much for the feedback. We are glad your inserts fit snugly in place. It seems you are indeed ready for the colder weather. We are happy the videos and other resources were of help in the measuring and installation process. Thanks especially for the feedback about measuring and installing with existing blinds. Many other customers have questions surrounding window treatments and it is always good to have a testimonial describing how we can address the challenges and come up with effective solutions in such situations. Good luck with your other winterizing projects and thanks again for the review.

Posted 3 years ago

“They are great. We live next to a busy street, so noise abatement was our primary interest. They have significantly reduced street noise, and we'd definitely recommend these to anyone.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Nathan, So glad to hear that your inserts are providing the quiet you were looking for. We appreciate the feedback and your recommendation.

Posted 3 years ago

“The only issue I had was with the delay. I understand you had problems with material but your long email explanation blaming the delay on your moving to a new facility left me baffled. Too much info”

Helpful Report

(Self-Measure) - Posted 3 years ago

Gerard, Great to hear the inserts are working out. Thank you for the feedback regarding the delay and our communication efforts. We are always trying to improve our communication and processes. We truly appreciate your engagement. Our intention was to keep everything clear concerning pandemic related delays as well as any delay caused by our facility move. We apologize for any confusion our updates caused. We appreciate your patience and understanding in these unprecedented times.

Posted 3 years ago

“We spent over slightly over $1000 just for a front bay window. They are double paned. We were initially told that we would get 50% reduction, but later we were told "up to 40% reduction" of any road noise". There was absolutely no improvement in the reduction of road noise. Anything with low frequency noise (tractor trailers, rumbling truck exhaust, motorcycles) were at the same level as before the installation (as determined by a sound meter). Delivery time was expedited when it was found that the dealer delayed sending in the order, so that was good. Customer service was OK, e-mail responses usually within 24 hours We prepared 3 other windows (at some expense) to widen the trim area to fit the anticipated Indows per the dealer's recommendation, but we're not going to order any new Indows due to the results we got from the first set. Not impressed with the results, costs, etc. of this product. I would love to get some sort of refund for this expenditure.”

Helpful Report

Posted 3 years ago

Thanks for the feedback. While every sound situation is different and low frequencies are the most difficult to mitigate, we are surprised to hear of your experience. We would love the opportunity to work with you to ensure the inserts have been installed correctly and are creating the proper seal and spacing to maximize the noise reduction properties. Indow inserts will reduce noise coming through the window openings, but it is not uncommon to require additional noise mitigation for other areas of entry such as walls, doors, soffits, etc. Both Indow and our resellers around the country do our best to assess spaces to provide the best recommendations along this journey.

Posted 3 years ago

“Good product; business needs to plan better for interruptions.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Brian, Thanks for the review and the feedback. We are committed to improving on all fronts and appreciate you engaging with us in this process. While these pandemic-related issues have been uniquely challenging and difficult to plan for, we continue to learn from them and adapt/plan as best we can. Once again, we appreciate your business and the feedback provided.

Posted 3 years ago

“Easy install, excellent communication, quality product.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Mike, Thanks for the review. Glad to hear that all aspects of your order worked out. We really appreciate the feedback.

Posted 3 years ago

Indow is rated 4.5 based on 1,496 reviews