Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,496 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,496 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy that I now have several rooms in my home that are noise sanctuaries. I am very sensitive to noise and intermittent dog and child noise outside was stressful for me. I added Indows to my bedroom, exercise room, and family room and I love that I can enjoy those rooms in peace. I no longer hear birds or dogs outside in the mornings and the neighbor children behind me are seen and not heard. Road noise has also been greatly reduced in my bedroom. Thank you Indow for increasing my quality of life! I only rated 4 stars out of 5 because of all the work I had to do myself in measuring and installing them. I wished the company had someone to install them for us, but they turned out great. My wood blinds were able to install over the top of them and the Indows are invisibly doing their job for me. It was definitely an expense and some work, but worth it in the end for the added peace and privacy I feel in my home. It was much easier to install the smaller bedroom windows than the larger family room windows, so if you order multiple sizes, start on the smaller ones first.”

Helpful Report

Posted 2 years ago

Thanks for the review. We are happy to hear our inserts could provide some "noise sanctuaries" in your home. It is truly amazing the difference they can make. We respect and understand your comments regarding measuring and installation. Although our design, instructions, and processes help to keep the measuring and installing time to a minimum, we respect the time taken by our customers. Extra assistance, if needed, can be found more reliably using a local handyperson. Thanks for mentioning the inserts working with your wooden blinds. I imagine this situation led to a little more time needed in the measuring stage. We appreciate the effort and are so glad it has proved well worthwhile. Thanks again for the feedback.

Posted 2 years ago

“The acoustic Indows do a great job keeping many noises out and dampening the rest so they aren’t annoying. If you are putting them in a bathroom be aware that outdoor noises still come through your vent fans. There was a little damage on one insert edging and they sent a repair kit right away. Indows are a bit pricy, but I’m old so everything now seems pricy. They are worth it though. Unpacking & installation were challenging due to our age as the bigger Indows are heavy & hard to get in place. A younger person or handyman is a great help. Customer service is awesome!! They walked us through every step from measuring through installation.”

Helpful Report

Posted 2 years ago

Barb and Dave, Thank you for taking the time to submit a review. We are so happy to hear that our inserts are bringing you the quiet you were seeking. It is amazing what a difference they make, right? Thanks also for the note about bathroom vents. These, and other construction factors, can let sound in through areas other than the window openings. We do recommend an extra set of hands when installing the larger inserts. We also appreciate the mention of our customer service. We take great pride in providing necessary information, promptly and professionally, from first contact forward. Thanks again for the feedback and enjoy the quiet.

Posted 2 years ago

“The window arrived safely. Was very easy to install and it does exactly what I wanted. The noise reduction is amazing and I am so happy to have found your product. Thank you.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Anna, Thanks for the review. We are so glad that you are getting the sound reduction you were looking for. Thanks for mentioning the ease of installation as well. It is amazing what a little quiet can do, right?

Posted 2 years ago

“They weren't all that easy to unpack and install but they work great. Very noticeable difference in our 104 year old home after installing”

Helpful Report

(Self-Measure) - Posted 2 years ago

Sean, Thanks for the review and feedback. We are happy that they have made a difference for your older home. We have a special place in our hearts for homes such as yours. Thanks again.

Posted 2 years ago

“I'm editing my initial review since I ended up placing a second order. My first order was delayed multiple times. Some of the delay was due to supply chain issues, but then they planned a warehouse move and forgot to factor that into shipping times. The inserts themselves are high quality and I still think they are the best out of the options I explored. The team members that I worked with were great. The noise reduction is good but I did hope for better. Part of my noise problem is low-end highway noise, so I wasn't too surprised when it wasn't as good as I had hoped. The seal that they create is huge for energy efficiency though and that is a big part of why I returned to cover the rest of my house. I timed my HVAC system before and after install and saw a significant reduction in the amount of time it took to cool one floor.”

Helpful Report

Posted 2 years ago

Logan, Thanks for the review and thanks for the repeat business. We are so glad we could help bring some comfort and quiet into your space. Thanks for the data-driven report about the HVAC system. This helps make it clear one way in which the savings can be measured. Thanks again.

Posted 2 years ago

“Amazing difference for my hone recording studio!!!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Barry, Thanks for the review and the picture. Glad they are working out as planned. Have fun recording!

Posted 2 years ago

“I ordered acoustic inserts for two rooms facing a busy street. The noise was reduced significantly. The measuring process was easy and accurate. The only issue was the shipping crate dropped at the curb. Unless you have two very strong people or a forklift, it can be very difficult to move. Make sure to plan for the delivery.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Lance, Thanks for taking the time to send a review. We are happy to hear that you are experiencing the sound reduction you were seeking. It is truly amazing what a good dose of quiet can do. We appreciate the feedback regarding the curbside delivery. We will continue to explore options that might extend delivery services. Thanks again.

Posted 2 years ago

“Works as advertised. Was seeking relief from the noise coming from the main road in front of my house. Indow was the most cost-effective solution”

Helpful Report

(Self-Measure) - Posted 2 years ago

Thanks for the review. It is always nice to hear from another satisfied customer. It is truly amazing what a difference a little quiet can make in a home. Thanks again for the feedback.

Posted 2 years ago

“Drew Murdock sold me some window inserts. Promised that they would significantly reduce the sound of the street entering my home. Bought them. They were installed. And, I haven't noticed any sizeable difference to justify the hefty price tag. I want my money back. I've voiced my dissatisfaction with the company and no has provided any remedy to this complaint. Buyers beware. Purchase from elsewhere!”

Helpful Report

Posted 2 years ago

Indow stands behind the sound testing information we share about sound reduction that customers can expect from our inserts. However, we do not make performance guarantees because every noise situation is different and depends on many factors including the building, the source of the noise, the frequency of the noise and importantly, the client's perception of noise reduction. Because Indow did not transact with you directly, we are not able to respond to your concerns. Our resellers are trained to assess each situation and discuss possible outcomes with their client. We encourage you to discuss your concerns with your reseller.

Posted 2 years ago

“The real test of this window will be when the cold weather returns. I have every hope that it will help to lower my energy costs. If I am really pleased I will order 4 more.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Bette, Thanks for the review. We are happy to hear you are pleased with the inserts. They are designed to serve you well throughout the seasons. We are ready when you are to help bring more comfort and quiet into your home. Thanks again for the feedback.

Posted 2 years ago

“The quality of the construction and materials appears to be good, but the inserts haven't fully met my expectations. While they have helped to reduce the noise level from the road, they haven't helped as much as I thought they would. Based on my experience with them, I certainly wouldn't rush to buy more of them for other windows in my home.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Steve, Thanks for the review. We are sorry to hear that you are not experiencing the sound reduction you had hoped for. We are happy to help troubleshoot to ensure you are maximizing the performance of the inserts. That said, all sound environments are unique and sometimes require additional soundproofing measures in conjunction with our inserts. Thanks again for your feedback.

Posted 2 years ago

“I bought the Indow window insert in hopes of reducing the volume of the neighbor's dog barking in my office when I was working. The sales person who I spoke with originally told me that he couldn't guarantee that the Indow window insert would help, but he said that he thought it might. I decided to go for it. Unfortunately, it does virtually nothing to reduce the volume of the dog barking or any other sound for that matter. In one sense, I can't hold this against the company because the sound is likely getting into my home through paths other than the window. However, I provide this review to warn anyone buying a window insert in order to reduce the volume that there is a strong possibility that it won't help. It's a lot of money to have spent on something that had virtually zero positive effect. Additionally, it seems to me that the price of these window inserts is high given their quality.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Brad, Thanks for the feedback. We are sorry to hear that you did not experience the sound reduction that you were expecting. We are happy to troubleshoot any fit issues that may contribute to the lessened performance. While our inserts have been proven through independent testing to reduce sound, all sound environments are indeed unique. It may very well be that the sound is entering the room through areas other than the window openings. As stated, we would love to continue to work with you to ensure you are getting the most out of the inserts.

Posted 2 years ago

“in general, I think I will be very happy with the Indows, and your service all around was really great! I would suggest that you find a different shipper than Tforce; I’d had problems with them before, both in adding cost after the shipment, not calling as promised before delivery, and in general feeling very uncomfortable with them. My installer noticed a small nick but it must have been limited to the plastic covering because I don't see it. But that’s my only beef about the services we received; your response was quick, efficient, and tailored to us. My beefs are that my Indows did NOT need the safety seals! In fact with the mullions the other end couldn’t even be installed. So we cut off the chains. But 3 of the 5 Indows are on windows that do not open! And, on the other 2, I won’t be able to use them since they open out and up, and my windows open sliding up from the bottom. So extra work for the installation and they won’t be used. Also my installers mis-read the instructions and washed my Indows with the solution, but they are carpenters not window washers! I would have liked separate, printed directions for the homeowners that explain the Indow washing needs and process. They do seem to make a difference as far as drafts, though I’ll need to wait til next winter to see how much! Also, and this surprised me because I just got regular, not noise-reducing ones, is that they do reduce the noise! Thanks so much!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Martha, Thank you for taking the time to leave a review. We appreciate your honest words. We are confident that you will continue to appreciate the performance of your inserts over the coming seasons and years. We have noted your feedback regarding shipping, mullions/safety chains, and cleaning. We are constantly reassessing our partnerships, policies, and procedures to better serve the needs of our customers. Your engagement here is greatly appreciated. We will continue to address any shipping service inconsistencies, design issues/possibilities, and informational opportunities going forward. Our aim remains: To provide a quality product and support it with efficient and thorough services. Thanks again for the feedback.

Posted 2 years ago

“Very interesting for the future”

Helpful Report

Posted 2 years ago

Johan, Thanks for the review. We are happy to assist with any questions or future orders.

Posted 2 years ago

“Very please by responsive during order process for my skylight acoustical glass sound abatement insert. Was delivered well prior to timeline first estimates - installation was simple and I am not a handyman. The results are beyond what was expected. Nearby 5-lane road noise very much reduced. An ah-hah moment . Problem is I have two large windows that need sound attenuation now because they have become noticeable as another noise source. They would be just too expensive to acquire - at least I the near term. Recommend them as people as well as the product extremely high. Glad to have found a company in this industry niche I can trust.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Mike, Thanks so much for the review. We are happy to hear the skylight acoustic insert is reducing the road noise as it is designed to do. We truly appreciate the specific mention of the ease of installation. Your recommendation means a lot to us. We look forward to working with you on the other windows when the time comes. It is amazing the difference a little quiet can make in a space, right? Thanks again.

Posted 2 years ago

“I'm a skeptical person who likes to keep my expectations in check. I wasn't sure if Indow windows would help cancel noise from a busy street right outside my window BUT THEY FREAKING WORK! I'm amazed. The whole process from inquiring, to measuring, to installing was so streamlined. Super impressed with this company, the service & product they provide. Bravo.”

Helpful Report

(Self-Measure) - Posted 2 years ago

John, Thanks so much for taking the time to submit a review. It is amazing what a little quiet can do, right? Thanks for mentioning the streamlined process. We strive for excellence in process, product, and service. It is always good to hear we have delivered on these aims. Thanks again. Enjoy the quiet.

Posted 2 years ago

“Exactly as advertised. Very good quality”

Helpful Report

(Self-Measure) - Posted 2 years ago

James, Thanks for the review. We are happy to hear that the inserts are performing as they are designed to. Thanks also for mentioning the build quality. Our inserts are indeed built to last.

Posted 2 years ago

“It seems to keep out the cold vs. before the inserts - but seems like we may not be well insulated at the corners of the windows.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Shirley, Thanks for the feedback. Our inserts are designed to provide the seal completely in the window opening. We have reached out to you regarding troubleshooting the fit of your interest to ensure this seal and the resulting energy/draft savings are established and maintained. We are glad they are working for you, but want to make sure the fit is allowing for the maximum benefit. Thanks again for the review.

Posted 2 years ago

“It didn't work well in my condo. I can still hear the train from 3 miles away & turkeys in the backyard. I watched every single YouTube video & instruction I received & contacted Indow corporate (whom were helpful) however it still didn't help. It reduced the noise a tiny bit but not worth $700. It may be my outer wall.”

Helpful Report

(Dealer) - Posted 2 years ago

Valerie, Thanks for engaging with us. We are indeed sorry that you are not experiencing the sound reduction you had hoped for. We are happy to be recognized for our service and helpful response but are sorry to hear that we were not able to completely solve your issue. Although our inserts are indeed proven to reduce sound coming through window openings, it appears that, as you point out, it may be construction materials in other areas that are contributing more to your particular sound issue. As all sound environments are different, it is sometimes necessary to use other soundproofing measures in conjunction with our inserts to completely solve a sound issue. Thanks again for the feedback.

Posted 2 years ago

“We had 3 to install. The first took about an hour, but the next 2 about 15 minutes each. The written instructions were hard to follow, but the video was great. They look great and definitely curtail noise as we live about one block off of one of Tucson’s busiest intersections. Thanks for the precision workmanship.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Stephen, Thanks for the feedback. We have found that the video resources have been very useful for customers, especially in support of the written documentation. We are happy to hear the inserts are bringing you some needed quiet in the home. Thanks also for the mention of our commitment to craftsmanship. The dedicated folks in production will be glad to hear it.

Posted 2 years ago

Indow is rated 4.5 based on 1,496 reviews