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Indow Reviews

4.5 Rating 1,516 Reviews
87 %
of reviewers recommend Indow
Company Reviews Product Reviews
17
 Metrics Info
4.5
Based on 1,516 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Indow Reviews

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Bryan
Verified Reviewer
“After doing a little research on window inserts I decided to take a shot with Indow. I was a bit hesitant but the whole process was super easy and I had all the support I needed when measuring the windows. The shipment was faster than quoted and everything showed up without any damage. the inserts themselves were amazingly simple to pop in and back out as needed. Now for the best part, Living in new England fuel costs in the Winter (Oil) can be pretty rough. During our first Winter with the inserts we ended up saving $3,000 on our oil costs year over year! to say I was a bit surprised while being ecstatic would be an understatement as this represents about half the cost of the actual inserts! This also means that after using them this Summer while running the A/C during the hottest months and again next winter, the inserts will have paid for themselves in a single year (2 winter seasons) of use. I would say we got a big bang for our bucks and would recommend these inserts to anyone else interested!! 10/10!! Side Note: I worked with Reed on my inserts and he was fantastic!!”
Helpful Report
Posted 2 years ago
Bryan, Thanks so much for taking the time to leave such a thorough and thoughtful review. We truly appreciate the words for support for so many of the aspects we aim to excel at. It can be truly amazing how much savings can be attained through the use of our inserts. This is especially true when, as you mentioned, the cost of heating oil is involved. You also bring up a point that most do not think of when it comes to energy savings: the cost of A/C. Because our inserts help regulate temperatures in the home throughout the year, the savings (and comfort) is maximized in every season. We are not surprised that you received great service from Reed and others during the process, but we truly appreciate it being recognized. Thanks again for the feedback. We wish you the best as you enjoy the comfort and savings for the many, many New England seasons to come.
Posted 1 year ago
Daniel N
Verified Buyer
“The product is as advertised. Packaging of the Indows was impressive and the quality of the product is solid. We are very pleased with the look and effectiveness of the Indow. We purchased some for our home and after seeing the product and how it works, we are going to order more for our other rooms. Customer service has also been impressive. The Indow group is very focused on keeping you informed and addressing any questions/issues. Highly recommended!”
Helpful Report
(Self-Measure) - Posted 2 years ago
Hey Daniel, We're delighted to hear that you were pleased with the packaging, quality, and performance of the Indows. We are also very appreciative of your kind words about our customer service team, who are always striving to keep folks updated and assured throughout the ordering process. Thank you for your business and your recommendation. We look forward to working with you again!
Posted 2 years ago
Bob T
Verified Buyer
“The Indows are well-made, fit reasonably well (the corners are a bit off), and seem to be providing both sound and thermal insulation, as predicted. We haven't had them installed long enough to form a solid impression of their performance in both areas. The design fits perfectly with our 110 year old windows and we hardly notice the inserts at all. The packaging involved in the shipment was a bit daunting (lots of cardboard, wood, straps, etc.) and I'm not sure how we would have handled it if we had ordered more than 4 windows. Probably would have had to hire a Task Rabbit or someone similar.”
Helpful Report
(Self-Measure) - Posted 2 years ago
Hey Bob, Thank you for sharing your Indow experience. We are glad to hear that the Indows are performing well so far and that the design blends aesthetically with your historic windows. Invisibility is one of our unspoken superpowers! We'll reach out to you about getting the corners fitted just right :) We understand that packaging can sometimes be bulky. Our consistent efforts to make sure inserts are well-protected in transit have lead to our current packing methods. We've taken note of your feedback to improve our packaging to make it more manageable. Hopefully you can find a way reuse or recycle it in your area. We appreciate your business and hope that the Indows continue to meet your expectations as they settle in over time.
Posted 2 years ago
Thomas N
Verified Buyer
“Definitely decrease outside air and noise intrusion. I appreciate the robust packaging; it a chore to disassemble and dispose.”
Helpful Report
(Self-Measure) - Posted 2 years ago
Hey Thomas, Thank you for leaving an honest review! We are glad to hear that you appreciate our need for hefty packaging to protect your product during shipping and also recognize it can sometimes be a challenge to reuse, recycle, or dispose of. We will take your feedback into consideration as we continue to improve our packaging design.
Posted 2 years ago
Andrea C
Verified Buyer
“We are extraordinarily pleased with our Indow privacy inserts. Our house is a new build, and on one side we have square transom windows through which we could look into our neighbor's house - which means, they could look into ours as well. Not good. We looked at several options - window film, blinds, etc. None of those was a good fit. After a lot of looking, we settled on Indows for those windows, along with a large pane window in our primary bathroom. The windows let in light while the opaque finish obscures the view from the outside. The measurement process is precise, ordering is straightforward, they arrived undamaged, and were easy to install. And, they look great. We're very happy.”
Helpful Report
(Self-Measure) - Posted 2 years ago
Hi Andrea, We understand that finding the right privacy solution can sometimes be a challenge, so we're excited to know that our inserts were the right fit for you. It's great to hear that you found the measurement and ordering process to be straightforward, and that the inserts were easy to install and look great - as we would expect! :) Thank you for working with us and for sharing your positive feedback!
Posted 2 years ago
Garret B
Verified Buyer
“Great communication and great service from start to finish I was very skeptical at first, but the inserts do work. We live on a very busy street with a large window facing the street. It definitely reduced the sound transmission through the window and we were able to tell the difference right away. Installation was super easy. Just make sure you take your time to measure the openings. Once delivered you just put them in place and enjoy the difference.”
Helpful Report
(Self-Measure) - Posted 2 years ago
Hey Garret, Thanks for recognizing our aim to provide transparent and efficient processes and communication. We understand that skepticism is natural, but we're glad to know that the inserts proved to be effective. It's also great to hear that the installation process was simple for you. Thank you for taking the time to measure the openings carefully, as this is a crucial step in ensuring the inserts fit properly. We're happy to have made a positive difference in your home and we appreciate your recommendation!
Posted 2 years ago
Joe H
Verified Buyer
“I am extremely pleased with my window inserts. I use one of my bedrooms as a music practice room (sax, clarinet). Before the inserts, my wife walked outside and said "it sounds like you're playing with the windows open." After the inserts, she walked outside and said "she couldn't hear a thing." HIGHLY RECOMMENDED !!!!!”
Helpful Report
(Self-Measure) - Posted 2 years ago
Joe, That's wonderful to hear! We're so glad that the window inserts have made such a positive difference in your music practice room. It's great that your wife noticed a significant reduction in the noise level from outside. Thank you for sharing your positive experience and recommendation!
Posted 2 years ago
Ryan P
Verified Buyer
“They have significantly reduced outside noise (especially leaf blowers and lawn mowers)”
Helpful Report
(Self-Measure) - Posted 2 years ago
Hey Ryan, That's fantastic -it's great to hear that the inserts have helped dampen those pesky neighborhood noises. We hope they've made a positive impact on your quality of life. Thank you for sharing your experience with us!
Posted 2 years ago
Robert D
Verified Buyer
“Excellent. They completely seal off the draft through our old windows and cut down traffic noise also. Very clear instructions. Easy to install. Thank you.”
Helpful Report
(Self-Measure) - Posted 2 years ago
Hey Robert, Happy to hear the inserts are serving a multi-purpose function for you and that you found the process intuitive. Thanks so much for taking the time to leave a review.
Posted 2 years ago
Fredrika S
Verified Buyer
“The inserts were easy enough to install. Everyone I talked to was super nice. The noise is greatly reduced. So all is well and we are very happy with the product.”
Helpful Report
(Self-Measure) - Posted 2 years ago
Hi Fredrika, We appreciate your kind review and are equally pleased to hear we've improved your quality of life with the inserts!
Posted 2 years ago
Julie R
Verified Buyer
“I'm delighted that the cold air can no longer sneak into my house and I immediately noticed a reduction in noise, though that wasn't a big concern for me. Inserts arrived safely and we installed them without much hassle. I would have liked more updates from Customer Service as to the progress of my order. I received an "in the queue" email but then nothing at all, prompting me to contact Indow. And I'd suggest following up to upsell your customers...storage materials perhaps?”
Helpful Report
(Self-Measure) - Posted 2 years ago
Hi Julie, We do pride ourselves in Indows being draft eliminating powerhouses, so very happy to hear! Thanks for the constructive feedback about providing more timely updates about order progress through our production queue. We're always working to streamline some of these communications, so it's very helpful to hear. In terms of storage sleeves, we discontinued them due to the materials not being as durable and affordable as we'd like - we may reintroduce some version of that in the future, so it's certainly on our radar! Thanks so much for your candid and positive review.
Posted 2 years ago
Carl D
Verified Buyer
“Does what it was advertised to do. Keeps out sound and cold air. Works very well.”
Helpful Report
(Self-Measure) - Posted 2 years ago
Hi Carl, It's a pleasure to hear everything is working out with your inserts - thanks so much for taking the time to leave us a positive comment and review!
Posted 2 years ago
Ramki K
Verified Buyer
“The inserts have helped keep the noise levels down in the room. It's not perfect but with just one ionsert that's to be expected. Bit pricey but I guess worth it.”
Helpful Report
(Self-Measure) - Posted 2 years ago
Hi Ramki, Thanks for your honest review - we're glad to hear it's helped with the noise!
Posted 2 years ago
Kenneth C
Verified Buyer
“Virtually no change very disappointed.”
Helpful Report
(Self-Measure) - Posted 2 years ago
Kenneth, Thanks for the feedback. We are sorry that you are not experiencing the sound reduction you had expected. Proper fit and adjustment within the window frame to increase air space between the insert and the window are essential to maximizing sound reduction performance. We are happy to troubleshoot with you to ensure the fit and placement are corrected. While our inserts have been proven in independent test to reduce sound coming through window areas, all sound environments are unique and sometimes additional soundproofing measures are required in conjunction with our inserts to achieve the desired results.
Posted 2 years ago
Sharon S
Verified Buyer
“INDOW Window inserts have blocked about 60 percent of the powerful low noise from my neighbor's mal-functioning air conditioners. I no longer have to move from my bedroom to the couch in the living room to sleep peacefully! I was warned that this kind of sound might not respond to the inserts (which fit beautifully).”
Helpful Report
(Self-Measure) - Posted 2 years ago
Hi Sharon, Thanks so much for the honest and impactful review. We're always working to do our best to be real about what folks can expect with Acoustic inserts and sometimes they even exceed our cautious expectations with those lower tones! Happy to hear they both fit great and are allowing you to have a more restful night's sleep.
Posted 2 years ago
Andrew S
Verified Buyer
“The indow windows were easy to install and I feel like it made a huge difference in our room by the busy street. It feels like the quietest room in the house now.”
Helpful Report
(Self-Measure) - Posted 2 years ago
Hey Andrew, Easy to install and effective are what we genuinely strive for with every custom insert. Thanks for leaving a review - we're ecstatic to know it's made such an improvement to your quality of life and we certainly appreciate your business.
Posted 2 years ago
Dawn S
Verified Buyer
“Fantastic innovative invention!”
Helpful Report
(Self-Measure) - Posted 2 years ago
Dawn, Thanks for the kind and supportive words. We certainly believe the product is both innovative and transformative. It provides a great energy savings and noise reduction solution at a very good value. Thanks again for taking the time to leave a review.
Posted 2 years ago
Denny S
Verified Buyer
“These windows have made a noticeable difference for traffic noise coming into our bedroom.”
Helpful Report
(Self-Measure) - Posted 2 years ago
Denny, Thanks for the review. We are so happy we could bring some necessary quiet into your home. Enjoy the peaceful sleep. Thanks again.
Posted 2 years ago
Anonymous
Verified Buyer
“I ordered Indow window since I live near the train tracks and train noises are always a bother in the morning. It helped reduced most of the noise but not all of it. I can make do with what I got. Everything was pretty straightforward with installation and measuring. Although the delivery service was pretty bad. It gave me a time frame to work with. I come find out that they came 10 minutes earlier than the time frame and dropped the Indow window off at the wrong house. They dropped it off at the house across from me. Good thing I found it in their driveway. All in all. Good windows but bad delivery service.”
Helpful Report
(Self-Measure) - Posted 2 years ago
Thanks for the review. While we are happy that the inserts arrived safely and are performing well, it is frustrating to hear that the shipping partner did not meet your (or our) expectations with delivery. We appreciate your patience and share your frustration. While we don't have direct control over the actions of the carrier, we will certainly share the feedback with them and work to ensure this experience does not repeat itself. Once again, we appreciate your business and your patience.
Posted 2 years ago
Rmaxi
Verified Reviewer
“Product concept is great, however the quality isn't there, i still feel air coming through it. The best remedy for leaky windows is to replace them. Cost is too expensive for such a frame with clear plastic layer. I can't justify paying $ 150 for one window insert while the cost to replace a whole window is between $ 300 to $ 400. Its a waste if money. I can't justify the cost for such a product. Had it been lower cost, would have made more sense to buy it. My advice, don't waste your money.”
Helpful Report
Posted 2 years ago
Thanks for the feedback. We are sorry to hear that you are not experiencing the draft reduction you had hoped for. Based on your description, it is likely that the fit is not correct. A correctly fitted insert does not result in air coming through. As all of our inserts are covered by the Snug Fit Guarantee, we can certainly to help troubleshoot to ensure the fit is corrected. We stand by our products as cost-conscious, elegant, and effective solutions. We look forward to getting your fit issue resolved so you can experience the energy and draft savings they are designed to bring.
Posted 2 years ago
Indow is rated 4.5 based on 1,516 reviews
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