Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,518 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,518 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was paranoid when measuring 100 year old large garage windows but soon had it all in order thanks to the sales team who kept reassuring me it was OK.(They reviewed the measurements for me). Then the windows arrived and they were beautiful, and yes they fit. The installation was fast and easy. I love those indows”

Helpful Report

Posted 5 years ago

Hi, Barbara. We believe Indow inserts are the best solution to address draft and noise issues while preserving historic windows, so thank you for sharing your feedback! Thank you for choosing Indow to help bring quiet and comfort back into your home.

Posted 5 years ago

“The pallet it arrived on was hazardous. The bottom wooden piece was not aligned properly so 3inch screws were sticking out. The package was oddly balanced and difficult to move with a forklift, probably because of the pallet not being assembled properly.. The inserts were also labeled for the wrong windows. Apart from packaging, the windows worked well.”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hi Abby, we are happy to hear that your inserts arrived safely. We are sorry to hear that you experienced issues with our packaging materials. We appreciate your feedback as we do not often get to hear about the condition of our crating materials upon arrival. We have recently extended the lengths of some of our screws and added additional stabilizing pieces to make the crating even more robust. Even with these improvements, sometimes our materials can be mishandled by our shippers. Thank you for informing us of your issues with your order - we will reach out to our production team to see if we can make additional improvements to our packaging and shipping process. Once you respond to our email from today we can also provide you replacement labels for your inserts.

Posted 5 years ago

“They work perfectly for our drafty window”

Helpful Report

(Dealer) - Posted 5 years ago

Hi Tom, we are so happy to hear that you're enjoying our inserts! Thank you for choosing Indow to provide comfort and quiet to your home.

Posted 5 years ago

“Wow. Our bedrooms are noticeably warmer and quieter. Chilly drafts are a thing of the past - we actually had to take a blanket OFF the bed!”

Helpful Report

(Dealer) - Posted 5 years ago

Hi Emily, we are so happy that you are enjoying our inserts! Many customers choose our acoustic grade inserts for their sound reduction, but they also provide extra insulation from those pesky drafts. Thank you for choosing Indow to provide comfort and quiet to your home!

Posted 5 years ago

“I suffered for years from the industrial noise outside our bedroom window. I was skeptical that the insert would really work, and concerned about the price, but as soon as we put the indow insert in I noticed a HUGE difference in the sound getting through. It is SO worth it! I can finally enjoy being in my bedroom! The measuring process was clear, and the delivery was timely, considering it had to be custom made. And, the customer service is excellent!”

Helpful Report

Posted 5 years ago

Hi Jessalynn, thank you for choosing Indow to provide comfort and quiet to your home! We are so happy to hear that you are enjoying your inserts and that we are able to reduce that irritating outside noise.

Posted 5 years ago

“The only problem was with UPS. The window insert I ordered is great—they really block sound. Thank you.”

Helpful Report

(Self-Measure) - Posted 5 years ago

We are so happy to hear that you are enjoying our inserts. Our acoustic grade inserts provide excellent noise reduction, and we are happy to hear that they are working well for you. Thank you for choosing Indow to provide comfort and quiet to your home!

Posted 5 years ago

“The frames blend in well, and installing into our sills worked well, though there is a bit of a learning curve. One concern is the ballooning inward that happens with temperature and pressure fluctuations. I will give it more time, but I was not expecting curved reflections in the plexiglass (that are due to a bulging surface, not flat).”

Helpful Report

(Self-Measure) - Posted 5 years ago

“Despite being very careful with my measurements the insert seems slightly too big. This squished the corners in a way that does not seem to create a good sound seal. I’m also dumbfounded at why there is only one D ring for removing the insert. There should at least be one on the top as well to help adjust and straighten the insert. Sound seems decrease by only 20-ish percent. Overall I feel like it was over $900 that I expected better results from.”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hi, thank you for taking the time to tell us about your experience with your inserts. Customer feedback helps us to continuously improve our products and service. I will forward along your D-ring suggestion to our products division. As for your fit concern, I have filed and expedited a claim on your behalf, and have notified your Fit Specialist and our Case Coordinator of this issue. We will be in touch with you as soon as possible.

Posted 5 years ago

“Super easy to install and high quality.”

Helpful Report

(Self-Measure) - Posted 5 years ago

“Quality product, packaged very well. delivered without any issues. product met my expectations, based on reducing my noise level by 60 to 70%. very impressed with the design and quality. saving up to buy more. would’ve given a five star review, but I still think they are a little pricey.”

Helpful Report

(Self-Measure) - Posted 5 years ago

“I love my indow windows! Even the standard version cut both noise and air infiltration in half. Installation was easy.”

Helpful Report

(Dealer) - Posted 5 years ago

“blocks some of the outside side. Good enough I guess.”

Helpful Report

(Self-Measure) - Posted 5 years ago

“Very easy to measure and install. Very good seal noticed a big difference the room we installed them in is more comfortable and quiet.”

Helpful Report

Posted 5 years ago

“Great fit and materials. Makes a big difference on warmth and efficiency. Customer service could use some help - getting updates and changes made were hard.”

Helpful Report

(Self-Measure) - Posted 5 years ago

“We had a lot of drafts in four of our downstairs rooms. Since we inserted Indow window inserts in all of the windows in those rooms, we notice that the heat comes on less and the heat through the rooms is more even. I think they have made a big impact. We're eager to see the effect on our piano and how it holds a tuning.”

Helpful Report

(Self-Measure) - Posted 5 years ago

“Aside from the fact that the measuring process I found to be arduous, I am happy to have my window inserts. They seem to be providing both thermal and acoustic benefits even though they don’t fit as snugly as I had hoped.”

Helpful Report

(Self-Measure) - Posted 5 years ago

“I like the insert a lot, and it appears to satisfy my needs. It fits really, really snug. So snug I have trouble removing it because I have to place in inside the window case very close to the window rather to the are on interior edge of window as seen in your video. I need to do this because blinds are install on outer edge ( interior side edge)of window. I am trying to decide what to do. I can't use blinds if inserts are installed.”

Helpful Report

(Self-Measure) - Posted 5 years ago

“I ordered seven Indow window inserts for my 80 year old forest cabin's original windows. The measuring kit was easy to figure out, and I appreciated the measuring videos. Measuring took some patience since my windows were not square and some had trim pieces that were cupped, warped, cracked or who knows. I re-measured 3 times but the measurements were not really that far off and I placed my order. I still had to re-measure three windows and my efforts paid off. I was very happy to see that all seven inserts fit their windows very nicely, and right away I noticed fewer drafts and the cabin is now much quieter. I went with the black color, since my windows are all stained wood and I love that I hardly notice them in place. All the vintage charm shines through! My only suggestion would be for there to be two loop rings instead of one, especially on the larger windows, to more easily position the inserts.”

Helpful Report

(Self-Measure) - Posted 5 years ago

“Reality matches my expectations from information from the Company and customers. The solution succeeded in taking the bite or chill I experienced in two corner nook areas each with 4 tall windows. I no longer feel the penetrating cold. The look is very clean and the critically needed fit precise. Pricey, but the quality of the product, process and people meets this bar. Very pleased and would do again.”

Helpful Report

(Dealer) - Posted 5 years ago

“We have had the window inserts installed in our downstairs for a couple of weeks now and all I can say is - THEY ARE GREAT! I could feel the difference the moment - literally the second - I put them in (they are that effective, and my windows were THAT drafty).I left on a work trip for a week shortly after installing them, and when I got home all I could do was remark about how much more comfortable the house felt. Also - you really can't see them, and guests definitely don't see them. The measuring process takes a bit to complete, but I'm sure it's why they are such a perfect fit (we ordered ~20 inserts for the whole house). Online portal was good and the team was responsive over email.”

Helpful Report

Posted 5 years ago

Indow is rated 4.5 based on 1,518 reviews