Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

“The inserts we ordered have been fantastic and we have ordered three more. They have significantly cut down on the street/exterior noise. The tenant living in the apartment is extremely happy”

Helpful Report

(Self-Measure) - Posted 2 years ago

Kathy, Thanks for the review. We are so happy that our inserts have brought you the quiet you and your tenant were looking for. We are also happy about the follow on order. It is amazing what a little quiet can do, right?

Posted 2 years ago

“The customer service was excellent. Can’t say enough great things on that front. I ordered two windows as a trial before ordering inserts for all of the upstairs windows. One window was a perfect fit, the second was not snug in one corner. Both were measured the same way. Snug fit or not, the inserts did not reduce the noise (train horns) by a noticeable level. To be fair it is an older house so the noise may very well be from poor insulation and there is nothing any amount of window inserts can do. I also already have double pain newish windows. All in all I think it could be great for some use cases but if you are looking to damp down noise, and you have double pain windows, I would try one or two inserts first.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Steve, Thank you for taking the time to leave the review. While we are very happy to be recognized for our customer service, we are sorry that you are not experiencing the sound reduction you were hoping for. We are happy to troubleshoot the fit as well as any other issues that may be interfering with the maximization of the sound reduction. While it is true that other factors such as insulation and wall materials can affect sound transmission in a room, we would want to ensure that we are doing everything we can to optimize the inserts. That way, you can proceed with any other soundproofing measures needed in an informed manner. It is also true that the sound reduction is not as dramatic with existing double pane windows as with single pane. Your advice about conducting a few trial windows is certainly good, as long as the test area does not have additional window openings that are left without inserts. Thanks again for the feedback.

Posted 2 years ago

“Very pleased with the product's design. Easily fit inside an old recessed skylight built into the sloped ceiling upstairs of my 1987 home. Frame edge was flexible and tight fitting.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Rick, Thanks for taking the time to leave a review. Often people forget about skylights or are not aware that our inserts can be fitted there. It is always great to hear about another successful skylight insert application and another happy customer. Thanks again for the feedback.

Posted 2 years ago

“Wow! That's all I can say! The inserts are perfect and work exactly as expected!!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Chris, Thanks. You have said a lot. We appreciate the feedback and are so glad to hear your inserts are working out so well in your space.

Posted 2 years ago

“Package arrived on time and the quality of the product seems to be accurate. Very clean and easily installable. I personally have not experienced any difference In outdoor noise though. Birds chirping, dogs barking, vehicles traveling on a road over 1000’ feet away. I’m sure the insert has some quality in saving energy but that was not why I bought it.”

Helpful Report

(Self-Measure) - Posted 2 years ago

James, We are sorry to hear that you are not experiencing the sound reduction that you had expected. Although our inserts have been independently tested and shown to reduce sound coming through the window openings, all sound environments are unique and provide unique challenges. Other materials in walls can transmit sounds as well. Sometimes, additional soundproofing measures are needed in conjunction with our inserts. That said, we are happy to troubleshoot with you to ensure the sound reduction properties of our inserts are being maximized in your space. Thanks for reaching out.

Posted 2 years ago

“Customer Service was very helpful and attentive. I look forward to a warmer bedroom in the coming winters.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Shelly, We certainly appreciate the review. We strove for excellence in service throughout the customer journey. We hope you enjoy the comfort for years to come. Thanks again.

Posted 2 years ago

“Simple and they do work - just make sure you measure correctly- some window frames are not perfectly square.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Thanks for the review. Thank you especially for mentioning the importance of closely following our guarantee-backed self-measurement program to ensure accurate measurements. It turns out that perfectly square corners are rather rare due to house settling and construction factors. Thanks again for the feedback and, of course, your business.

Posted 2 years ago

“I'm delighted with my new Indow windows! The fit is great and accurate. The look is amazing, completely blends in with my current window frames/color! Made an immediate upgrade to the comfort in my office, warmer when cold, cooler when hot. I love them!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Jerold. Thanks for the review. We are happy to hear that your inserts are working for your office. We especially appreciate you mentioning the fact that the inserts blend in so well with your decor. We feel that creating comfort is about sustaining a good temperature while not interfering with the aesthetic of the space. Thanks again for the feedback.

Posted 2 years ago

“We are very pleased with our Indow window inserts. There was an immediate difference when we put them up. We'll have to wait till next winter to see about the heat saving. We'll be buying more for the rest of the old windows.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Glad to hear you are pleased. It is amazing the difference they can make in a space. We look forward to working with you again on the other windows.

Posted 2 years ago

“Very helpful staff.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Al, Thanks for the review. We take great pride in providing excellent service. We appreciate the mention.

Posted 2 years ago

“Inserts are great. Very clear to see through. Does keep the wind out. Only issue I had was with the delivery guy, who refused to back up the truck and place the 300 lbs in front of my garage. He wanted to leave it curbside. I had to beg him and he eventually put it on his dolly and brought it up, which only took like 3mins. Other than that, I like the Indows.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Thanks for the review. We are happy to hear the inserts are working as designed. We are sorry to hear about the complications on the last leg of the delivery. Current conditions in the strained shipping industry have made it a bit difficult to get the delivery service we, and our customers, expect. We are actively working to fill the communication and service gaps left by the shipping company. We appreciate your patience. Thanks again for the feedback.

Posted 2 years ago

“The entire process of measuring and ordering the window insert was great, and the final product is nearly indetectable but really helps with insulation on a decorative, single-pane leaded glass window. A long wait time for fabrication but worth it!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Sarah, Thanks for the review. We especially appreciate you mentioning the easy measuring and ordering process. We appreciate your patience regarding the lead times. Things are beginning to change, but supply chain issues continue to push lead times out farther than pre-pandemic norms. As you stated, your patience paid off with better insulation and no visual interference with the decorative window. Thanks again.

Posted 2 years ago

“We installed these on basement windows. These small windows were just plastic. The hope is we will have better insulation. The inserts fit perfect. As an added bonus, the insert gives a more finishedlook to the window. We are pleased with it and are now arguing about the next installation!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Arby, Thanks for the review. It is amazing what a difference the inserts can make in a basement area. Thanks for mentioning both the insulating and, in your case, the aesthetic properties of the inserts. While we hope the arguing doesn't get out of hand, we certainly understand the discussion of installing more inserts in a home. We are happy to help in that discussion when you need us. Thanks again.

Posted 2 years ago

“I purchased an insert for a window in a bedroom with one window in the hopes of reducing outside noise. The insert fits perfectly like they stated it would but I notice no difference in sound deadening. The sounds I was looking to block were barking dogs, light traffic noise, birds chirping but I am still able to hear all of it as if I never spent 500$ on some plexiglass with a rubber grommet around the edges.”

Helpful Report

Posted 2 years ago

James, We are sorry to hear that you are not experiencing the sound reduction you had expected. As you know, sound situations are unique and have many variables. In some cases, additional soundproofing methods are needed in conjunction with our inserts. It sounds like you do not have any obvious fit issues, but we would be happy to troubleshoot to ensure the placement and fit are maximizing the sound reduction properties of your insert. Also, to be a bit more specific, our inserts are made from optical grade acrylic and a patented silicone tubing surround. Thanks for the feedback.

Posted 2 years ago

“I purchased an insert for a window in a bedroom with one window in the hopes of reducing outside noise. The insert fits perfectly like they stated it would but I notice no difference in sound deadening. The sounds I was looking to block were barking dogs, light traffic noise, birds chirping but I am still able to hear all of it as if I never spent 500$ on some plexiglass with a rubber grommet around the edges.”

Helpful Report

Posted 2 years ago

James, We are sorry to hear that you are not experiencing the sound reduction you had expected. As you know, sound situations are unique and have many variables. In some cases, additional soundproofing methods are needed in conjunction with our inserts. It sounds like you do not have any obvious fit issues, but we would be happy to troubleshoot to ensure the placement and fit are maximizing the sound reduction properties of your insert. Also, to be a bit more specific, our inserts are made from optical grade acrylic and a patented silicone tubing surround. Thanks for the feedback.

Posted 2 years ago

“1. The Customer Rep., Phil was very helpful. He took the time to make sure I understood everything. Held my hand all the way. (I'm not handy at all) 2. I wanted an Indow for my shower as added water protection. So yes it can be used in a shower. I've had my Indow for over 6 months. I did need a second pair of hands to slip it in place but (it is 46" w) but it was easy. It's working Great and I am following all instructions for cleaning. Very happy with this purchase.”

Helpful Report

Posted 2 years ago

Debbie, Thanks for taking the time to send a review. We are happy that our inserts are working out for you. We especially appreciate the mention of our customer service efforts. It is no surprise to us that Phil was mentioned, as he exemplifies the honest and complete customer service and support we have become known for. Thanks again for sharing your feedback.

Posted 2 years ago

“It was okay, would recommend your products to my family and friends. As our son did to us.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Alphonse, Thanks for taking the time to give us a review. Keep the recommendations flowing! We'll make more.

Posted 2 years ago

“Price was good, delivery was slow. I love my winow's because they keep out a lot of noise and that's what we needed. I highly recommend Indow Window's.”

Helpful Report

Posted 2 years ago

Thanks for taking the time to submit a review. We are happy that the inserst are bringing you the quiet you were looking for. We also appreciate your patience regarding production lead times and delivery times. Our lead times, while still being affected by supply chain uncertainties, have begun to show signs of reduction. While the struggles of the shipping industry continue to affect delivery times, we are also beginning to see some stabilization there as well. We appreciate your engagement with us and the recommendation, despite the factors temporarily affecting lead and delivery times.

Posted 2 years ago

“They have far exceeded my expectations. We purchased these as train noise from a block down from us was driving us crazy during the night. The setup process was super easy. We received the laser measure kit in the mail and I did all the measurements in about an hour. Indow is very responsive and gave me all the directions I needed. After installing the inserts reduced the noise went from unbearable to completely manageable. They are worth every penny we spent. Thank the lord my poor insomnia wife is sleeping again. Couldn't be happier.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Joel, Thanks for taking the time to submit a review. We are so glad you are happy with the inserts. We especially appreciate you mentioning the ease of measuring and installation. It is amazing what a dose of quiet can do in a home. We are glad the sound issue has been reduced and you are getting more sleep because of it. Thanks again for the feedback.

Posted 2 years ago

“Easy to install. Fits perfectly. Reduced the noise substantially.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Mahmoud, Thanks for the review. It is great to hear that the installation, fit, and performance have met your expectations. It is amazing what a dose of quiet can do.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Indow Reviews