Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,496 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,496 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm basically pretty happy with the Indow inserts. It hasn't been long enough to tell if it will be reflected in my electric bill (I have baseboard heat in a 125-year old house) but it appears that it will make a difference. I notice the thermostat is lower, so fingers crossed. Most noticeably, I had terrible condensation on all of the windows in the house in the winter. It appears to be eliminated completely, which makes me very pleased. All in I would, and have, recommended them to my friends.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Patrick, Thanks so much for taking the time to give your thoughtful review. We are especially happy that the condensation issue has been eliminated with the use of the inserts. We love to help out older houses while not interfering with their character. Thanks for the feedback and the recommendations.

Posted 2 years ago

“We live on a fairly busy and noisy street. The main reason why I thought these inserts were a good idea. Although they didn’t achieve 100% noise reduction it was a significant improvement over no inserts. Very appreciative of the product and the improvement in our quality of life. Keep up the good work.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Joeangel, Thanks for taking the time to give us your thoughts. We are so happy to hear that our inserts are working as they are designed to. It is truly amazing what a little quiet can do to improve the quality of life in a home. Thanks again for the feedback.

Posted 2 years ago

“They’re likely the best made acrylic window inserts you’ll find, but the price and lead time make them not worth it. I put a competitor’s product at 25% of the price and two weeks delivery schedule in the rooms that couldn’t wait the 3.5 months it took Indows to deliver, and I’m 75% as satisfied, so make of that what you will.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Hunter, Thanks for the feedback. We appreciate the recognition of the craftsmanship and certainly acknowledge that the persistent pandemic-related supply chain issues affected a great many customers. We are glad that we are now seeing gradual improvement in lead times as the situation improves. We, of course, stand by our product as a great value, especially considering the limited lifetime warranty they come with. They are designed with durability and lifelong performance in mind. Thanks again for your business and for taking the time to write the review.

Posted 2 years ago

“Wonderful product! So easy to order and install. Indows are making a huge difference with my 100 year old windows!”

Helpful Report

(Self-Measure) - Posted 2 years ago

CJ, Thanks so much for taking the time to give us a review. We are happy that your inserts are making a difference. We have a soft spot for helping old windows such as yours. Thanks again for the feedback.

Posted 2 years ago

“Good quality window insert that really cut down the noise!! Install was easy overall, but the corners were tricky and not sure they're in quite right. That said, it cut down the noise substantially, which is what we wanted. Not 5 stars only due to the non-intuitve corners install and cost. Is it worth it? If you have the money it is, but still seems high for the materials.”

Helpful Report

(Self-Measure) - Posted 2 years ago

“They made a huge difference right away! No more breeze! They were very easy to install and fit perfectly.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Jessica, Thanks for the review. We are so glad to hear that your breeze issue has been solved. Thanks also for mentioning the ease of install. It is amazing what a little dose of comfort can do for a home.

Posted 2 years ago

“Great service Great product”

Helpful Report

(Self-Measure) - Posted 2 years ago

Craig, Thanks for the review. We pride ourselves on excellence in service and craftsmanship. It is always nice to have our efforts recognized.

Posted 2 years ago

“Everything I'd hoped to experience. Several folks have seen the inserts and claimed they will be ordering Indows. The wait was well worth it, very very satisfied. Will be ordering several more Indows in the near future. Indow folks I have talked to, have been very polite, professional and informative. Best Regards, Douglas Braye”

Helpful Report

(Self-Measure) - Posted 2 years ago

Doug, Thanks so much for taking the time to provide a review. We are so happy to hear the inserts are working for you and that your experience with our staff has been pleasant, informative, and professional. That is, of course, our aim. We will be happy to help you in the future as well as any of your interested acquaintances. Thanks again for the feedback.

Posted 2 years ago

“Honestly, I don't think the indow inserts help much at all for noise reduction. The technician warned me that they would not block low wavelength noise. They do not block pick-up trucks, vans, and of course larger trucks and motorcycles. They may help a little with cars.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Sandra, Thanks for reaching out. We are sorry to hear that you are not experiencing the sound reduction that you had hoped for. All sound situations are indeed unique and sometimes require additional soundprooofing methods in conjunction with our inserts. That said, we would love the opportunity to troubleshoot the fit of the inserts to ensure you are maximizing the performance. We truly appreciate the honest feedback.

Posted 2 years ago

“Tyler: As told in my talk with you, I was pleased that your inserts in two of my bedroom windows reduced noise from increasingly busy road noise to "no disturbance" status. All help previously suggested costly addition of another window in interior on top of existing new- build window OR storm window on outside of existing window. Indow inserts were cheaper, less obvious in room, could still see outside clearly, kept room warmer with additional air space between existing new-build window & Indow insert. Simply Indow insert solved my problem in that bedroom & my husband was able to measure & install inserts himself withOUT additional installer cost to us.”

Helpful Report

Posted 2 years ago

Thanks so much for the review. We especially appreciate your highlighting the ease of measurement and installation. Our design and measurement system is designed for ease and, as you pointed out, savings. We are happy that the inserts are performing as designed. It is amazing what a little quiet can do. Thanks again for the feedback.

Posted 2 years ago

“The window inserts came sooner than expected. They fit well and were easy to install While they didn't completely solve my sound issues they certainly helped.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Terry, Thanks for the review. We are glad to hear installation was easy and that they have helped with your sound issues. We are also happy to hear of the quick delivery.

Posted 2 years ago

“Only light that comes in is through some corners because of mounts. Works great”

Helpful Report

(Self-Measure) - Posted 2 years ago

Cameron, Thanks for the review. We are glad to hear your inserts are working as designed.

Posted 2 years ago

“Measuring for fit was easy and my window inserts arrived safely in strong cardboard packaging. Inserting them was accomplished without difficulty and adequate instructions were given all along the way. I haven’t had any issues with my noisy neighbors (no parties or loud music/talking) since installing the inserts so I am still waiting to see how well they work. Hopefully I won’t be aware of any more of their late into the night rowdiness anymore.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Laura, Thanks for the review. While we understand the true sound testing will come later, we are happy to hear that the measuring and installation were easy and that they fit tightly as designed. Looking forward to reports of your neighbor's noise being quieted by the inserts. Thanks again for the feedback and the picture.

Posted 2 years ago

“I would recommend these inserts. They help cutting the noise and increase insulation. However, I have large ones and they are not very easy to re-install if you need to take them out for any reason after they have been installed by the Indows representative. A video on how to install them would help!”

Helpful Report

Posted 2 years ago

Etienne, Thanks for the review. We are glad to hear that they are helping bring quiet to your home. I have included the link to the installation video here: https://youtu.be/qJQEUSqrzeQ.

Posted 2 years ago

“Instantly noticeable improvement in sound reduction. And super easy installation.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Pam, Thanks so much for the review. That is exactly what we want to hear: easy and effective.

Posted 2 years ago

“The inserts fit well but kind of disappointed about the level of noise reduction they provide and the thickness of the acoustic insert. I have 2 inches of gap in the window but Hasn’t reduced noise much.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Aaron, Thanks for the feedback. All sound situations are unique and provide challenges. While we are happy to troubleshoot the fit to ensure you are maximizing the performance, we acknowledge that some sound situations require other soundproofing measures in conjunction with our inserts. Our acoustic grade's thickness (nominally 1/4") is designed to maximize sound reduction properties while maintining the light weight for ease of handling and fitting. Thanks again for the review. Feel free to reach out regarding any troubleshooting.

Posted 2 years ago

“Indows proved to be a great solution to cut down on drafts and lower our heating bills in our 1890s farmhouse. We are very pleased with them.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Jenny, We are so glad that our inserts are helping to provide comfort in your home. We have a special place in our hearts for older homes, so it is always great to hear of our insert providing solutions for owners such as yourself. We truly appreciate you spending the time to provide a review.

Posted 2 years ago

“They keep out the draft so much better than exterior storm windows and look seamless in the window. The only drawback is I had to take down the honey comb blinds I had in my windows.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Sophia, Thanks for the review. We are happy to hear the inserts are working as designed. We appreciate the mention of how seamless the inserts look when in place. While our inserts can accommodate most window treatments and blinds, at times there is insufficient room to seat our inserts as well as specialized window treatments. Thanks again for the feedback.

Posted 2 years ago

“This is our fourth round of Indow Windows as we gradually insulate our 1923 house as well as we can without rebuilding the windows! This time was the first time we worked with the custom fit kit instead of a person coming out to measure for our inserts, and we were worried, but the fit is excellent; the kit was very clear and easy to use. We will be back next winter for our next round! Our only problem was with TFreight, who gave us the wrong phone number to contact them for delivery, then gave us the wrong delivery window, then delivered to us without warning and tried to leave our windows out on the front sidewalk ("I don't do stairs" was the comment from the driver). Please get a new delivery service!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Elisabeth, Thanks for taking the time to give us such a thoughtful and complete review. We are happy to hear your inserts are working as designed. We certainly appreciate you highlighting the ease of using the measuring kit. It is, of course, our aim to continue to provide easy-to-use tools for accurate measurement. Thank you also for highlighting the issues with the delivery. Your engagement is truly helpful as we try to improve the customer experience during delivery. Although the current state of shipping makes it tough to find reliable options, we are actively reviewing all aspects of delivery to ensure the expectations of the customer are met. Thanks again for the very valuable feedback.

Posted 2 years ago

“This insert was ordered for a window between 2 offices (all interior walls) due to the amount of noise. We had the wall filled with insullation, which made little-no improvement. Our next step was this window insert. Very quiet noise cannot be heard through the indow window now, but everything else is still very clear and loud, overall about a 20% improvement. We have a drop tile ceiling, which is likely the biggest problem, and not something we, as tennents, are able to change. The insert was easy to install, but 1 section of the instructions was VERY confusiong - the chain part, due to the size of the window. Online, the video's do not demonstrate inserts requiring the saftey chain, and the written instructions provide no description on how these are to be installed. Overall, I think the product is great, it just isn't as helpful as we were hoping for our space.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Lindsey, Thanks for the feedback. We re happy to hear that the insert is reducing noise. You bring up an important point about the drop tile ceiling (and other such constuction elements). There are indeed quite a few factors to consider when solving a noise entering a room. Sorry for any confusion regarding the safety chains. On inserts larger than 8 sq. ft., the safety chains are used to avoid falling out and down if dislodged from the indow cavity. We are sorry if your did not receive the instructions normally included for the attachement of the safety chain brackets. The brackets are easily installd with one screw once determining the correct placement. Thanks againg for your review.

Posted 2 years ago

Indow is rated 4.5 based on 1,496 reviews