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insulation4us Reviews

4.2 Rating 209 Reviews
78 %
of reviewers recommend insulation4us
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Anonymous
Anonymous  // 01/01/2019
I placed a order for a addition I was doing over my garage. The price was right and shipping was reasonable considering to save me from having to drive into town to load up five bags of insulation. I received an email a little while later stating they weren’t delivering in my area and I Could drive two hours away to pick it up. That cut quite a bit into my savings but considering I have family in the area I decided to go ahead and do it. I got home with it and realized a few days later it was not the right stuff. I ordered paperfaced batting And just received regular batting. Not worth the drive back to exchange. Overall they communicated fairly well. I was kind of surprised they didn’t offer anything considering it was the wrong order and it was very inconvenient. I did tell them I would just make it work though. I respect that it’s not worth them making a delivery for smaller orders but they should state that on their website.
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Posted 3 years ago
This review is a heads up for people ordering DOW blue foam in California. Insulation4us claims to have it available on their website. Our company's need for the blue color is what led us to their site. We though we were going to receive "blue" foam, but when we received it, it was charcoal in color. For some reason, Insulation4us would not make shipment using their fright system with a delivery cost of $60. Instead, we were made to use our own courier, which jacked up the price of the product. When we discovered that the foam was not blue, as they had represented, they told us that they would take back the foam for a %30 restocking fee. Here's the rub... We paid more for shipping than the foam was worth. We'd have to spend that again, plus another %30 to be able to return the foam. The product was misrepresented and Insulation4us takes no responsibility for helping resolve the issue. If you order something with shipping arranged by you and it ends up not being what you want (even if it's Insulation4 us responsibility), don't expect any help from them. I've been buying products for my shop for 35 years and don't think I've had such a negative experience. Now, I'm sitting on foam I have no use for, with zero help from Insulation 4 us.
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Posted 3 years ago
I am happy with the product. Not happy with how the process was handled.
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Posted 3 years ago
I had an interaction with Fiona M. and was put off immediately by her lack of customer service experience and will never do any business with this company.
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Posted 3 years ago
Slow to ship at first but great communication and customer service once contacted. Quality product at great price.
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Posted 3 years ago
They were easy to work with. If our when I need insulation again, I will definitely use insulation4us again.
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Posted 3 years ago
Even though their original suppliers didn't come through, Insulation4us worked really hard to get the product I ordered on time.
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Posted 3 years ago
Even with a challenging delivery location a solution was worked out. Excellent customer service!
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Posted 3 years ago
excellent service!
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Posted 4 years ago
Customer service was amazing making sure that I received what I needed as quickly as they could get it to me and saved me over $400 which helped me purchase other products I needed. I would not hesitate to recommend them to others and will buy from them again for any and all projects.
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Posted 4 years ago
I will not order from this company again. My product came in damaged. I left messages and sent emails with no return communication. Very poor experience
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Posted 4 years ago
Insulation arrived as promised. Great prices. Shipping costs are extremely reasonable.
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Posted 4 years ago
Niall was extremely helpful and provided excellent customer service and follow-up. The delivery driver was great...arrived on time in VERY bad (snowy) weather and made the drop-off without a hitch. Thanks, John Vitali
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Posted 4 years ago
Easy to work with and does the job as expected
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Posted 4 years ago
great customer service and delivery.
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Posted 4 years ago
Great Service! Before I knew about this company, I ordered insulation from one of the large home improvement chains. The delivery date for my order was delayed for two months so I canceled my order and found insulation4us. So glad I did! I saved money and my order was delivered in two days! The delivery driver was great. Super nice and very helpful. Thanks for the fantastic service.
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Posted 4 years ago
Insulation arrived ok. Fiberglas part is just fine. Facing on batts was so off center it would often not reach the joists for stapling. Paper is so thin it tears easily during installation. This product could be laid between attic joists but shouldn't try to staple it to framing. Called company to report problem, person said he would have someone call back, which they never did.
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Posted 4 years ago
It was very good great price. Happy with my purchase!
insulation4us 5 star review on 12th February 2021
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Posted 4 years ago
Very satisfied. Very client oriented. Good follow up.
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Posted 4 years ago
Everything went like it was supposed to
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Posted 4 years ago
insulation4us is rated 4.2 based on 209 reviews