“This review is a heads up for people ordering DOW blue foam in California. Insulation4us claims to have it available on their website. Our company's need for the blue color is what led us to their site. We though we were going to receive "blue" foam, but when we received it, it was charcoal in color. For some reason, Insulation4us would not make shipment using their fright system with a delivery cost of $60. Instead, we were made to use our own courier, which jacked up the price of the product. When we discovered that the foam was not blue, as they had represented, they told us that they would take back the foam for a %30 restocking fee. Here's the rub... We paid more for shipping than the foam was worth. We'd have to spend that again, plus another %30 to be able to return the foam. The product was misrepresented and Insulation4us takes no responsibility for helping resolve the issue. If you order something with shipping arranged by you and it ends up not being what you want (even if it's Insulation4 us responsibility), don't expect any help from them. I've been buying products for my shop for 35 years and don't think I've had such a negative experience. Now, I'm sitting on foam I have no use for, with zero help from Insulation 4 us.”
“I had an interaction with Fiona M. and was put off immediately by her lack of customer service experience and will never do any business with this company.”
“Customer service was amazing making sure that I received what I needed as quickly as they could get it to me and saved me over $400 which helped me purchase other products I needed. I would not hesitate to recommend them to others and will buy from them again for any and all projects.”
“I will not order from this company again. My product came in damaged. I left messages and sent emails with no return communication. Very poor experience”
“Niall was extremely helpful and provided excellent customer service and follow-up.
The delivery driver was great...arrived on time in VERY bad (snowy) weather and made the drop-off without a hitch.
Thanks,
John Vitali”
“Great Service! Before I knew about this company, I ordered insulation from one of the large home improvement chains. The delivery date for my order was delayed for two months so I canceled my order and found insulation4us. So glad I did! I saved money and my order was delivered in two days! The delivery driver was great. Super nice and very helpful. Thanks for the fantastic service.”
“Insulation arrived ok. Fiberglas part is just fine. Facing on batts was so off center it would often not reach the joists for stapling. Paper is so thin it tears easily during installation. This product could be laid between attic joists but shouldn't try to staple it to framing. Called company to report problem, person said he would have someone call back, which they never did.”
“We needed unfaced R-30 insulation batts to cover about 600 sq. ft. of ventilated crawl space 'ceiling'. After considerable research we settled on Knauff Ecotouch insulation batts and then were looking to purchase the product. Insulation4us was fantastic to work with. Technical staff were helpful on the phone helping us make sure we ordered the correct product. Then after payment they arranged to have the product shipped to our home. Simple process, very professional and very service oriented.”
