“Placing my online order went smoothly. A few days later I got a call from Insulation4US and was informed that they were unable to ship the insulation to my address without an additional freight charge of $250. Niall was very courteous and explained the problem and my options in detail. After the phone call, he sent an email explaining everything again. I ended up canceling my order. The cancellation and refund went through quickly with confirmation emails sent at every step. I would order from Insulation4US in the future if they are able to deliver to my area without an additional charge.”
“Great price for high quality insulation delivered quickly. However, the delivery communication and logistics left much to be desired. A 48ft. semi ended up in my residential neighborhood with no place to turn around even though I expressly said they couldn't send a full size semi here, and I could make other arrangements.”
“Had R49 in stock which is new code in my area. The Big box stores don't carry it and can't get it for some reason. Had it delivered in 2days. Loved customer service. Will purchase from them again.”
“order process online was fine. product did not come on time. when i called they blamed my area's warehouse. then said they have to switch me to a different size product. i reluctantltly approved it. Still nothing came. some phone calls went unreturned. finally i cancelled and they did refund. communication from them was lacking. Then i ordered same product from Home Depot, paid 12% more and it was delivered in 3 days!!”
“Super Great ! I saved hundreds of dollars on R-49. Freight was fast and cheap.
insulation4us answered my emails and provided shipping info. in a timely fashion. I'm making another order today.”
“Two orders for specific product that was listed on the website. Called several days later by employee asking if another product of similar nature would be better as that was what the supplier had on hand for one order then called again a couple days later to switch the other order. Ended up canceling complete order as it was getting to confusing trying to figure amounts and measurements.”
“Very straightforward easy to make the purchase the delivery was prom the delivery guy was very friendly and helpful.
Everything was transparent and efficient just the way contractors like it”
“everything was good/fast delivery, excellent and very helpful driver/, except two broken bags - 6 dirty batts which I need to cut in half and 6 halves discard.”
“Alternative brand delivered after my approval. Delivered as requested. A few panels were severely damaged, no action taken from insulation4us on this subject.”
Hi Jeff,
Sorry you received the Owens Corning faced material when you ordered the unfaced. Unfortunately the warehouse that delivered your order did not inform us that they had made this mistake. Therefore, they did not reschedule the redelivery of the unfaced material because we did not give them the go ahead to do so.
Its a pity you did not call or email us to let us know that your order was not correct when delivered. If you had of done so we could have rectified the issue immediately and have had the correct material delivered the following day.
We have also opened up an internal inquiry into the offending warehouse to find out
1. Why the incorrect material was delivered
2. Why we were not notified of the mistaken delivery
3. Why your correct material was not rescheduled for delivery immediately
Sorry for the inconvenience this has caused. I see the correct material is now rescheduled for delivery.
