“I ordered Owens Corning EcoTouch R30 Wood Framing Unfaced Batt 9.5" x 24" x 48" (R30). Website was easy to navigate. I found what I needed and process payment quickly. Price was competitive. Insulation was delivered within an expected time frame. All insulation was accounted for.”
“They had the best prices I could find and the order process was very easy. Shipping was fast and the shipper was great to work with. I will be ordering again in the future.”
“You came through when Home Depot didn't, thank you so much. I will recommend you to all of the people that ask me about insulation on my FB build page.”
“Can’t beat the price. They were very good to work with and Nathan especially was very helpful. Due to the supply chain issues everywhere, the original insulation I ordered got back-ordered 6 months and they helped me to find a suitable alternate which actually worked out great.”
“I ordered the ViperII vapor barrier on April 14, 2022 and received it one week later. Unfortunately, the roll of ViperII was poorly packaged and the packaging was heavily damaged. As a consequence multiple layers of the vapor barrier were perforated during the transport. Since we need the full roll for covering the area under our slab, we could not complete the slab preparation. A few days later I sent the pictures to Insulation4US. They responded quickly stating that they would contact the supplier. 4 weeks later (today is May 25, 2022), the issue is still not solved. I needed to cancel the concrete pour and cannot even schedule the concrete pour since I do not know when I will receive the replacement. This is extremely frustrating!
I am revising my rating from 1 to 5 stars. The reason is that Insulation4US forwarded my complaints about the bad packaging and the ensuing damages to the producers. After quite a few emails the producers sent me a new roll of the vapor barrier through Insulation4US. And this time the packaging was much better. I very much appreciate the help by Fiona in the office. I am a happy costumer and will order again from Insulation4US.”
Hi,
Thank you for your review.
We are very sorry that your order arrived damaged. Unfortunately, the product you purchased has moved out to a long lead time. We are waiting on this product to come back into stock before we can send a replacement out to you.
We have also opened a case with the carrier which we have emailed you about. As the goods left our warehouse in perfect condition we have to open a dispute with the carrier for damaging the product during transit. This is why we requested photos of the damage from you.
We will speak with the warehouse today and see if we can send out an alternative product as we are still waiting on the product that you ordered to come into stock.
Again so the carrier did damage your product and we are also looking into improving the packaging.
Regards
Insulation4US
“I was kept apprised of my order status constantly. The service was professional, quick, and on mark! They had an item that was very hard to find and made it easy to purchase.”
“Everything was fairly seamless with my order. I ordered lots of rock wool. The order was delayed once for about a week, which, given the general state of supply chains, that was hardly an issue. The reps at insulation4us contacted me immediately to inform me.
The delivery driver contacted me before showing up (as scheduled). He was polite and efficient.”
