“UPDATE: After posting this review, Insulation4US called me and I had extra insulation of the correct width delivered by the end of the day. It was frustrating that the whole process took nearly two months, but I understand that mistakes happen and if I had caught it earlier it likely would have been easier to fix. The problem did get fixed in the end, and I have an insulated attic! Yippee! Thank you, Fiona!
Insulation4us delivered the wrong size of insulation. I ordered 24" wide and they delivered 16" wide. Because the batts were wrapped in heavy opaque plastic, you can't see the information on the labels until you open them. We didn't discover the problem because my attic has a plywood "floor" and we were placing the batts directly on top, not between studs(or rafters or whatever they're called in an attic). We ordered just enough to fully cover the floor at 24" wide. With 16"wide only 2/3rds of my attic is insulated! I understand, mistakes happen. But when I contacted insulation4us to point out the error I was given a runaround. Yes, I used what they delivered and it can't go back in the bag. But they delivered the wrong width! I proposed the simple solution of sending me enough material to finish the job, 1/3rd of my original order. My customer service representative (Shauna) directed me to a warehouse manager (Garry). Garry told me he would investigate and get back to me, but he did not. I sent another email reminding him of my existence and my partially insulated attic. Nothing. I sent Shauna another email. Shauna told me to talk to Garry. I sent Garry another email, he said he'd get back to me at "end of business". That was two weeks ago. This whole thing has taken over a month. All I want is an insulated attic! 2/3rds insulated isn't worth anything.”
“I ordered Owens Corning EcoTouch R30 Wood Framing Unfaced Batt 9.5" x 24" x 48" (R30). Website was easy to navigate. I found what I needed and process payment quickly. Price was competitive. Insulation was delivered within an expected time frame. All insulation was accounted for.”
“Insulation4us delivered the wrong size of insulation. I ordered 24" wide and they delivered 16" wide. Because the batts were wrapped in heavy opaque plastic, you can't see the information on the labels until you open them. We didn't discover the problem because my attic has a plywood "floor" and we were placing the batts directly on top, not between studs(or rafters or whatever they're called in an attic). We ordered just enough to fully cover the floor at 24" wide. With 16"wide only 2/3rds of my attic is insulated! I understand, mistakes happen. But when I contacted insulation4us to point out the error I was given a runaround. Yes, I used what they delivered and it can't go back in the bag. But they delivered the wrong width! I proposed the simple solution of sending me enough material to finish the job, 1/3rd of my original order. My customer service representative (Shauna) directed me to a warehouse manager (Garry). Garry told me he would investigate and get back to me, but he did not. I sent another email reminding him of my existence and my partially insulated attic. Nothing. I sent Shauna another email. Shauna told me to talk to Garry. I sent Garry another email, he said he'd get back to me at "end of business". That was two weeks ago. This whole thing has taken over a month. All I want is an insulated attic! 2/3rds insulated isn't worth anything.”
“Insulation4US outright stole $1,500 from us. We purchased $1,500 worth of insulation in March of 2024. They kept delaying shipment and finally stated they could not fulfill the order, but they "had another company that could" for an extra $500 plus we would have to unload the truck ourselves. We asked for a refund since they could not fulfill our order but they never gave us our money back.
We attempted a chargeback on our credit card only to find out that they have a clause in their contract that you can't charge back an order more than 60 days after it was placed. THIS COMPANY IS A SCAM. They are deliberately and purposely stealing people's money. Avoid at all costs.”
Hi Andrea,
Thank you for your review.
Sorry to hear that not everything was to your satisfaction. As a result I have taken the liberty into looking at what went wrong with your order.
It seems there were access issues to your property that you did not make us aware of even after we had requested information if there were any restrictions prior to delivery.
We attempted 3 times to deliver your order after which you agreed it was unsafe to have a large vehicle deliver and it was best to have a smaller vehicle make the delivery. All of this could have been avoided and delivery would have been made on the first attempt if this information was provided at the time of order.
The Damage that occurred was minimal considering that the material had 3 abandoned deliveries which could have been avoided and were all transit related damages. The manufacturer Kingspan informed us that the material was still fit for purpose.
The Damage that occurred was minimal considering that the material had 3 abandoned deliveries. All transit related damages
also the material on one bundle had the plastic torn no damage and on the corner slightly damaged. Kingspan it was usable.
Stating that we were unresponsive is not accurate at all as we rearranged deliveries for you. As stated if we were informed that your property was not suitable for a larger delivery vehicle it would have arrived in a smaller van on the first delivery.
Regards
Insulation4US
“The experience was not what I expected. Ordered was the Corning R38 - 24x48 bats. The aroma that came from the bats made the entire family sick . . . . . it was so bad that we had to put all the bats outside of the garage as it was causing burning eyes, and respiratory issues with the family.
On top of all that they shorted the order by ONE bat - $72.10 may not seem a lot to most but this was our Thanksgiving Day meal budget and the company "Insulation 4US" has yet to acknowledge the short even though pictures were sent to Garry . . . . So with this shorted product - there was no savings - if I were to do again I would definatley buy local and cut out this middle man.”
“I ordered a large amount of insulation from this company, after almost 2 weeks without any shipping information I asked what was going on. I was told it was out of stock and they offered an unfaced substitute. I said no, but when will you have it in stock. I was the. Told they couldn’t ship it to me because Kraft facing was not allowed in my state. Which is a lie. You can buy it at any box store. I also researched it and yea it is allowed. I asked for a full refund. I was told it was given to accounting for the refund. It’s been 3 weeks and I can’t get a reply from them. I’m in the verge of notifying https://reportfraud.ftc.gov/ of this isn’t resolved in the next couple days.”
“Charged me in full plus delivery and did not deliver. Had to pay a sub contractor to pick it up and they will not pay the additional $250 I had to pay or credit the shipping charges I paid them. Items took additional weeks to get and shut down my project. Terrible company to due business with!!! Stay Clear of this company. Update. This company is now blaming this on me and not taking any responsibility. Still have not received any refund from the shipping company THEY hired. Clearly no customer services and have zero respect for customers. Stay clear from them to avoid the headaches.”
Hi Jim,
Thank you for your review and we are very sorry for the outcome of your order. I will put some context around what happened as this was a carrier error and not Insulation4US.
Your order was collected from the manufacturing plant only a few days after you placed your order and to be shipped to your job site. When we book in shipments we book the shipments on your behalf as the customer to assist in making the process as easy as possible. So ultimately we have very little visibility on what happens to your shipment when it leaves our yard. Whereby if you the customer call the carrier (as the shipment is in your name) you will get more information than we can.
Ultimately what it seems to have happened is your order was shipped to the last mile depot and it was that depot that decided they would not be able to bring your order the final mile to the job site. On your behalf we have sought additional information from the carrier as to why this is the case and have also sought the additional $250 for you having to go collect. We are currently waiting for more information from the carrier broker on this.
As stated it is you the customer that is in more control of the LTL shipment after it leaves our warehouse than we are as it is booked in your name. Typically carriers will not discuss these details with us even though we try to assist as best we can to get a resolution if there are ever issues with carriers.
Please bear with us as we continue to apply pressure on the carrier to refund a certain portion of your delivery charge for you. I would also suggest that due to the shipment ultimately being in your name its best that you do the same. We can try act on your behalf but are limited in what we can do.
We completely understand your frustration in relation to this as you paid for a service and at the end of the day did not get that with your carrier. This was not Insulation4US that messed, it was the carrier company.
I would like to assure you that we are actively seeking your refund from the carrier and hope to be back in touch with some positive outcomes over the coming days. If you can I would suggest you apply some pressure also.
In the meantime please continue to liaise with your account manager Fiona as she will keep you updated on the situation as we get more information.
We are very sorry for the outcome of the shipment of your order and hope that you are happy otherwise with the service we provided and the quality of the product you received.
Regards
Insulation4US
“They had the best prices I could find and the order process was very easy. Shipping was fast and the shipper was great to work with. I will be ordering again in the future.”
“The product was acceptable. They didn't know when they would be able to ship it though so I had to spend money on a Uhaul and time out of my work day to go pick it up an hour away.”
