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AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,500 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

4.3

Based on 2,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No one called and no quotation received . i reccomend not to follow such a bad service provider”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Gurdeep, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry was assigned to one of our advisors, Mr. Eshan on 06th January 2020. We have identified that the advisor has delayed in sending the motor insurance quotes for your Hyundai Santa Fe 2012 model. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We have given a stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, we are committed to give prompt and high quality customer service experience and we are truly apologetic for the delayed response. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Still no quote days after this request was put forward. Very poor”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Russell, Thank you for sharing your feedback with us. Upon further investigation, we identified that you have inquired for your motor insurance with us on 05th January 2020. As per our records, the advisor has sent you the best possible insurance quotation through email on 06th January 2020. We do understand that the advisor has contacted you and resent the quote for your motor insurance renewal. As a company, we are committed to give prompt and high quality customer service experience and we are truly apologetic for any inconvenience caused. Providing the most value for money quotes from best of the insurance companies is at the core of what we do daily. We look forward to hearing from you and hopefully having you on board with us. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Price is not competitive”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Ahmed, Thank you for sharing your feedback with us. Upon further investigation, we identified that your motor insurance inquiry for Nissan Patrol 2017 model was assigned to one of our advisors, Mr. Jaymeet on 06th January 2020. The advisor contacted you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance renewal. The advisor has sent comparison quotes from different insurance providers (Oman Insurance, Qatar Insurance, RSA and Tokio Marine Insurance) through email on the same day. Please note that the minimum premium for comprehensive insurance set by the U.A.E Insurance Authority for 4x4 is AED 2,000/- The agency repair rates get higher as the vehicle gets into the third, fourth and fifth year of registration. As your vehicle is under the fourth of registration, the advisor has sent non agency repair options. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We would like to apologize for any inconvenience caused as we at InsuranceMarket.ae strive hard to meet our client’s expectations. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“No value... Poor n expensive quotes more worse your customer care or sales guy asking me to send him the insurance i finalized. How can he ask???”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Vikram, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we identified that your motor insurance inquiry was assigned to one of our advisors, Mr. Ziaur Rehman on 06th January 2020. The advisor has sent comparison quotes (including agency repairs) for your Toyota Rav4 2018 model on the same day through email as well as on Whatsapp. The advisor was informed that you have received a lesser premium from elsewhere, therefore, he asked you to confirm the vehicle repair type in order to offer and suggest you the best possible deal in terms of cover and the value. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market. We would like to apologize for any inconvenience caused as we at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Quick response and good price”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Mujib!

Posted 5 years ago

“Took too long and i did the search myself, completed the insurance transaction before you even came back to me.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear John, Thank you for sharing your feedback with us. Upon further investigation, we identified that your motor insurance inquiry was assigned to one of our advisors, Mr. Rehan. The advisor has sent comparison quotes for your Toyota Fortuner 2018 model prior to your vehicle registration expiry on 09th December 2019. As per our records, your motor insurance policy is due for renewal on 26th January 2020. The advisor did follow up on your case from time to time and was in constant touch with you over the phone until 07th January 2020. As per our standard operating process, we do send email reminders to our clients in a timely manner and the same was sent to you on 10th December 2019. However, we are not certain if you have received our emails. As a company, we are committed to give prompt and high quality customer service experience and we are truly apologetic for any inconvenience caused. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Fast and quick response with very reasonable prices and high level of professionality”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Kamal!

Posted 5 years ago

“Very bad, i requested a quote, never got one.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Rajesh, Thank you for sharing your feedback with us. Upon further investigation, we identified that you have inquired twice on our website for your motor insurance. As per our records, your motor insurance inquiry was initially assigned to Mr. Anoop Nair on 04th January 2020 and he has sent comparison quotes for your Nissan Micra 2014 model on the same day. The advisor was also in touch with you through WhatsApp. The inquiry was assigned to Mr. Yashas as you inquired on our website for the second time and he has sent comparison quotes on 07th January 2020. We do understand the urgency of your case and rest assured the advisor will be assisting you with your motor insurance renewal process. We do apologize for any inconvenience caused. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in future. We look forward to hearing from you soon. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“good fast service”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Tamer!

Posted 5 years ago

“came with good Offer”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Naresh!

Posted 5 years ago

“I didnt receive even a call for the enquiry”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Rajeev, We appreciate you taking time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank for inquiring with us. We are glad that the advisor was able to assist you with your motor insurance renewal and has provided the best possible deal. Thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we have identified that you have inquired with us for your motor insurance on 04th January 2020. Please note that it’s not our usual standard and we understand how frustrating it would have been to wait for the insurance quotations. We are truly apologetic for the delayed response and rest assured we have given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Didn't meet the expectations”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“time lapse”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Eid Mohsen, Thanks for sharing your feedback with us. We have investigated the matter further and identified that your motor insurance inquiry was assigned to one of our advisors, Mr. Jaichandran on 05th January 2020. As per our records, the advisor has sent motor insurance quotation for Toyota Hilux 2011 model within 20-25 minutes from the inquiry time. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. We do understand and appreciate that you have sent the required documents which helped the advisor in getting the best possible deal for you. As a company, we are committed to give prompt and high quality customer service experience and we are truly apologetic for any inconvenience caused. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“He was so focused on all my queries”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Laujith!

Posted 5 years ago

“Good service”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Jatin!

Posted 5 years ago

“It takes long time to get the qoute they are working as bad experience broker”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Rabeea, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We appreciate that you have been insured with us for the past year. Upon further investigation, we identified that we have received your motor insurance inquiry on 04th January 2020 and it was assigned to one of our advisors, Mr. Edward. The advisor has sent comparison quotes (including agency repairs) for your Nissan Patrol 2018 on 05th January 2020. As per our records, your motor insurance policy is due for renewal on 05th February 2020. The advisor has been following up with you through emails as well as over the phone. We are truly apologetic for any inconvenience caused and we would like to retain you as one of our most valued clients. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in future. We look forward to hearing from you soon. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Didn’t receive the quote itself!! Brought a policy directly and proceeded with registration!!”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Chandrasekharaiah, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Nissan Sunny 2016 model was assigned to one of our advisors, Ms. Rogine on 05th January 2020. We have identified that the advisor has delayed in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We have given a stern feedback to the advisor to ensure it is not repeated in the future. We are truly apologetic for the inconvenience caused. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“The response was too slow. By the time I got the quote from you, I had arranged my insurance with another provider.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Gul, We appreciate you taking time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we have identified that you have inquired with us for your motor insurance on 04th January 2020 at 18:04. The advisor has contacted you on 05th January 2020 in order to confirm the necessary details related to your vehicle (such as the vehicle make and model, claims history etc....) and sent the comparison quotes from different insurance providers. We are truly apologetic for the delayed response and rest assured we have given stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Very good”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Marah!

Posted 5 years ago

“Took one day to revert”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Datta, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry was assigned to one of our advisors, Mr. Arvind on 04th January 2020. We have identified that the advisor has sent the best possible comparison quotes for your Toyota Fortuner 2018 model on 06th January 2020. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We apologize for the delayed response and we have given a stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

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AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,500 reviews