AFIA Insurance Brokerage Services LLC Reviews

Name: AFIA Insurance Brokerage Services LLC
Address: 27th Floor, Control Tower, Motor City, Dubai
Rating: 4.31

4.3 Rating 2,500 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

Questions

Metrics

4.3

Based on 2,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Kelvyn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy response. Piyush was great. Thanks”

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Posted 4 years ago

Thanks Sajid!

Posted 4 years ago

“Very efficient works and easy payment.”

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Posted 4 years ago

Thanks Gongjun!

Posted 4 years ago

“It was a complete time waste. Your agent submitted all the wrong quotes which we cannot even consider.”

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Posted 4 years ago

Dear Abhay, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Porsche 911 2017 model was assigned to one of our advisors, Mr. Safdar on 6th July 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, RSA and Oman Insurance) on the same day. We have identified that the advisor did try to contact you earlier but there was no response. We believe that there seems to be a misunderstanding here as the advisor received your inquiry on 6th of July and the comparison quotes were sent on the same day with the best possible discount. Moreover, the advisor has requested you to send the Registration Card and the Driving License so that we can determine the correct specifications and to provide accurate quotes. The intention of the advisor was to assist you by providing the best possible deal. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor-made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating accurate quotations. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Prices are high. Sending irrelevant emails instead of quotes.”

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Posted 4 years ago

Dear Muhammad, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. As per our standard process, the Marketing Team sends emails to the clients wherein they highlight the perks and benefits that the clients can get if they purchase insurance with us, a list of frequently asked questions (FAQs) relating to the insurance renewal process and an introductory email letting them know that we appreciate their business and for giving us the opportunity to serve them. Upon further investigation, we found that your motor insurance inquiry for Hyundai Santa Fe 2014 model was assigned to one of our advisors, Ms. Marie on 5th July 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Qatar Insurance and RSA) on the same day. Please note that the minimum premium for comprehensive insurance set by the U.A.E Insurance Authority for SUV is AED 2,000/- The intention of the advisor was to assist you by providing the best possible deal. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market. We also use different platforms to reach our market and strive to make ourselves known throughout the whole of the U.A.E by the means of these advertisements. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“process is very slow and hectic, at other platforms(like yallacompare), I got automatic quotations submitted , and phone follow up by their agent and whole process completed in 45min.”

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Posted 4 years ago

Dear Ahmed, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for BMW 520i 2019 model was assigned to one of our advisors, Mr. Faisal on 6th July 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Qatar Insurance and RSA) through email on the same day. We sincerely apologize for the inconvenience caused and rest assured we have shared the appropriate feedback with the advisor. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor-made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating accurate quotations. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“i ask for official quotation but the agent leave me on read”

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Posted 4 years ago

Dear Joy, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Suzuki Baleno 2019 model was assigned to one of our advisors, Mr. John on 2nd July 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Oman Insurance and Qatar Insurance) on 4th July 2020. We apologize for the delay in sending the motor insurance quotes. Please note that it's not our usual standard process and we have given stern feedback to the advisor to ensure it is not repeated in the future. We have identified that you have inquired for the same vehicle and the inquiry was assigned to another advisor, Mr. Ritesh on 4th July 2020. We are not certain if you have received our emails as we have identified that the advisor has sent comparison quotes from different insurance providers (AXA, Oman Insurance and Qatar Insurance) through email on the same day. Moreover, we found that the same inquiry was assigned to another advisor, Mr. Wasim on 5th July 2020. We have identified that the advisor is in touch with you and we can assure you that he will be assisting you with your motor insurance renewal process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Looking forward to hearing from you soon. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Need to improve and respond person as soon as possible.”

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Posted 4 years ago

Dear Ali, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we found that your motor insurance inquiry for Toyota Yaris 2015 model was assigned to one of our advisors, Mr. Syed on 25th June 2020. We have identified that the advisor did contact you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. As per our records, the advisor has sent Third Party Insurance quotes from different insurance providers (AXA, Oman Insurance and Qatar Insurance) through email. As a company, we are committed to give prompt and high quality customer service experience. We sincerely apologize for the inconvenience caused and rest assured we have shared the appropriate feedback with the advisor. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Very fast online process Suff who assisted me very professionals and helpful. Amazing experience in relative to other insurance departments Good Value by money 💰 with amazing offers provided. Finishing the process on time ✅ I am working in a motor dealership I will share my experience with my customers”

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Posted 4 years ago

Thanks Iyad!

Posted 4 years ago

“The response from Insurance Market has always been very prompt once the request is made. This is my second year going with them for the car insurance.”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“I was pleased with quick response and good offer”

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Posted 4 years ago

Thanks Ajaz!

Posted 4 years ago

“It’s great”

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Posted 4 years ago

Thanks Elshaimaa!

Posted 4 years ago

“Good customer service...”

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Posted 4 years ago

Thanks Wilson!

Posted 4 years ago

“It will be good if the whole process was quicker.”

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Posted 4 years ago

Dear Jamea, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we identified that your motor insurance inquiry for BMW F800 GS 2014 model was assigned to one of our advisors, Mr. Vibhour on 20th June 2020. As per our records, the advisor has sent Third Party Insurance quotes from different insurance providers (AXA and RSA) through email. As a company, we are committed to give prompt and high quality customer service experience. We sincerely apologize for the delayed response and we have already given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Very supportive team”

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Posted 4 years ago

Thanks Manas!

Posted 4 years ago

“VERY GOOD RESPONSE & CLARITY”

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Posted 4 years ago

Thanks Sheik!

Posted 4 years ago

“recommended strongly!”

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Posted 4 years ago

Thanks Fouad!

Posted 4 years ago

“Excellent”

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Posted 4 years ago

Thanks Ahmed!

Posted 4 years ago

“Sorry but till nobody call me just waiting”

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Posted 4 years ago

Dear Muhammed, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Mercedes E 240 2005 model was assigned to one of our advisors, Mr. Abdul on 4th July 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Noor Takaful, Oman Insurance and Qatar Insurance) on 6th July 2020. We have identified that the advisor did try to contact you earlier but there was no response. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We sincerely apologize for the delayed response and we have given stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor-made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating accurate quotations. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“The best service in UAE for car insurance comparison.”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“Fast and reliable customer service.”

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Posted 4 years ago

Thanks Gerlie!

Posted 4 years ago

AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,500 reviews