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AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,500 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

4.3

Based on 2,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt and competitive quotes.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“Outstanding service”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Jatin!

Posted 4 years ago

“Great company to work with”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Altaf!

Posted 4 years ago

“Am asked to repeat the information in the application and response is slow”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Fadi, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for BMW 740Li 2016 model was initially assigned to one of our advisors, Mr. Nikhil on 4th March 2020. We have identified that the advisor did contact you on the same day to confirm the necessary details in order to send the best possible deals. As per our records, the advisor has sent comparison quotes from different insurance providers (RSA and AXA) through email. Moreover, we found that you have inquired again for the same vehicle and the inquiry was assigned to another advisor, Mr. Talib on 10th March 2020. We apologize for the delay in sending the motor insurance quotes and we have given stern feedback to the advisors to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae operate on a different model within which we provide our clients with tailor-made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating accurate quotations. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Good support”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Syed!

Posted 4 years ago

“Generally quite responsive with good customer services. I would have preferred indicative quotes sent online and available immediately”

Helpful Report

(Car Insurance) - Posted 4 years ago

“call not attended”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Emad, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Toyota Prado 2011 model was assigned to one of our advisors, Mr. John Arela on 07th March 2020. We have identified that the advisor did contact you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance renewal. The advisor has sent comparison quotes from different insurance providers (AXA, RSA, OIC and QIC Insurance) through email on 07th March 2020. We sincerely apologize for any inconvenience caused to you. As a company, we are committed to give prompt and high quality customer service experience and we are keen to maintain our customer satisfaction levels. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Good service and response time”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“excellent serivice”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Sreekumar!

Posted 4 years ago

“They contacted me within minutes and Nilesh was very helpful and patient in finding a policy that fit my needs.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Response time is poor”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Muhammad, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Honda Civic 2018 model was assigned to one of our advisors, Mr. John Henry on 3rd March 2020. The advisor did contact you the next day to confirm the necessary details wherein you confirmed that you were no longer interested in purchasing motor insurance with us as you got your vehicle insured elsewhere. Moreover, we have identified that the advisor has delayed in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We have given a stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Quick and effective responses.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Musa!

Posted 4 years ago

“Well done .”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“Highly recommend to take car insurance policy through Insurance market.ae. Policies are attractive and comparatively less price as comapre to any other insurance company policies. Advisery person is very supportive and clear all your doubts.. Service is fastrack”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Prasanna!

Posted 4 years ago

“Not responsive at all for an online insurance market place. It took you 48 hours to get back to me with a quote. Lame Real insurance market places provide you with a quote within 60 mins.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Abbes, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Range Rover Evoque 2012 model was assigned to one of our advisors, Mr. Adarsh on 4th March 2020. We have identified that the advisor did contact you on the same day however you already purchased the insurance from elsewhere. We believe that there seems to be a misunderstanding here as the advisor did not send any quotes knowing that the vehicle is already insured elsewhere. We at InsuranceMarket.ae operate on a different model within which we provide our clients with tailor-made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We sincerely apologize for any inconvenience caused as we at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“I'm completely satisfied with the overall services provided from inquiry to completing the task.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“Since last few years i prefer Afia to get Insurance support. They update very prompt and good rate.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Rizwan!

Posted 4 years ago

“Good service”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Hasan!

Posted 4 years ago

“great sales representative”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Mazen!

Posted 4 years ago

“very nice service. recommended to any one.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Malik!

Posted 4 years ago

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AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,500 reviews