AFIA Insurance Brokerage Services LLC Reviews

Name: AFIA Insurance Brokerage Services LLC
Address: 27th Floor, Control Tower, Motor City, Dubai
Rating: 4.31

4.3 Rating 2,493 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

Questions

Metrics

4.3

Based on 2,493 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Kelvyn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good experience with insurance market .A special thank you to Ms. Patricia Barnabas , she was very helpful in choosing the right insurance for my family . She was always available and replied promptly to all my queries .”

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Posted 2 years ago

Thanks Francesca!

Posted 2 years ago

“Worked with Lowbert and he actioned the process efficiently and promptly.”

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Posted 2 years ago

Thanks David!

Posted 2 years ago

“Sadiq was very helpful and professional in providing different quotes and comparison and then issuing the policy immediately, this is my 4th year I'm renewing car insurance continuously with him.”

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Posted 2 years ago

Thanks Mudit!

Posted 2 years ago

“Provided good comparative quotes. Good support whenever needed. Easy payment process.”

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Posted 2 years ago

Thank you!

Posted 2 years ago

“I like the service , thanks for all the stuff they are friendly and helping.”

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Posted 2 years ago

Thank you!

Posted 2 years ago

“Quick, professional, very helpful. The reps are very helpful and responsive. They provide comparative rates from different companies and assist you to choose the best one for your needs.”

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Posted 2 years ago

Thanks Yesim!

Posted 2 years ago

“I had such a bad experience with Insurance market and from its partners. AFIA is trying not to release my refund without any reasons and getting very indifferent messages.”

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Posted 2 years ago

Dear Ajithgpn, Thank you for sharing your valuable feedback with us. We sincerely apologize for the stressful experience you have had during the cancellation of your insurance policy. We have investigated the case further and identified our Claims and Cancellations Deputy Manager. Mr. Shahid has spoken to you on this case. Please note that the requested policy to be canceled was never issued by us. The same was checked and confirmed by Mr. Shahid. We would recommend you contact and reach out to your Insurance Company directly for any cancellation and refund requests. We truly apologize for the inconvenience that are caused. As a company, we are committed to giving prompt and high-quality customer service experiences to our clients. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 2 years ago

“My name is Sanjaykumar Dadhania 0508595902, I purchased health insurance from insurance market.ae and followed the advice of agent of insurance market sales team. But when I went to hospital for my son emergency treatment, insurance did not covered and I had to pay AED 3500, I would recommend not to purchase health insurance from insurance market as they are not able to provide right advise and I lost AED 3500 on the top of the comprehensive insurance cost!!! Very painful to purchase insurance from insurance market.ae”

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Posted 2 years ago

“They the best.”

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Posted 2 years ago

Thank you!

Posted 2 years ago

“Last month just before the expiry of my Car Registration, I opted to check the market and compare with the Company I was dealing with for the last 8 years. I received a bunch of offers. But the best and the most competitive offer was from Insurance market. In addition to the offer they have highly qualified team. On the top of this is Mr Nilesh. My heartfelt appreciate goes to this gentleman who humbly addressed my requirement. He is very professional full of courtesy who provided me the best services I ever had in this Market. Thank you Mr Nilesh and your team and see you next year. Hadi”

Helpful Report

Posted 2 years ago

Thanks Hadi!

Posted 2 years ago

“I have been in touch with a person named Ace - +971 586459843. He has been following up for 1.5 months on the renewal and assured that the new policy will only be activated after the old one expires and hence I don't need to wait till the last day to activate the new policy. I made the payment 1 week before the expiry of the new policy and as you may have guessed the policy has been activated on the same day I made the payment. After escalating it they agreed to revise it for the new date, however the revision takes 3-5 days and now my old insurance has expired and the new one has not been activated as yet. So any medical expenses will need to be paid in cash from my side and I will need to follow up for a refund. I feel its a trick to get you to subscribe early and I believe I would have had a better experience if I went to the insurance provider directly. Also to be clear it is not Ace my account executive to be blamed, I feel the back end support team has also let him/me down on this.”

Helpful Report

Posted 2 years ago

Dear Kuruvilla, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we identified that one of our insurance advisors Mr. Ace has assisted you with your medical insurance renewal and the policy issuance process. As per our standard operating process, we always ensure to remind our clients regarding their insurance renewal and advise them to renew their insurance policies in a timely manner. We have identified that the policy start date mentioned in the policy documents was not as per the requested inception date. The advisor did rectify the error on the policy as soon as he was notified. We do acknowledge that the revised policy documents were sent to you on 18th March 2022 through email. We truly apologize for the inconvenience caused. As a company, we are committed to giving prompt and high-quality customer service experiences to our clients. Rest assured we have taken the necessary action at our end and have given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients and we hope to serve you better in subsequent times. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 2 years ago

“This year 2022 is my 2nd year for my car insurance with Insurance Market and I am very happy with their services especially with Ms. Farisha Shaikh who not only gave me good quote but also guided me which one to opt for. She has a very professional approach and also provided guidance in insuring my car with proper documents. Thanks Farisha for the great support. You keep giving me good price and services and I will insure my car through you. Thank you once again.”

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Posted 2 years ago

Thanks Shabbir!

Posted 2 years ago

“Very good and prompt help during insurance claim process and support from customer care.”

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Posted 2 years ago

Thanks Suraj!

Posted 2 years ago

“I’m extremely happy and thankful for Ankita Palkar (AFIA) who helped me with throughout the process of my car agency repair. Even though there were some delays in the company she was patient enough get things done along with the rental provisions during the time of car repairs. She is a good communicator and constantly stayed in touch to find the update of the status with regards to repairs and rentals. Thank you and God bless!”

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Posted 2 years ago

Thanks Bright!

Posted 2 years ago

“I have been dealing with insurance market.ae and this year M/S Jesah Vellario was very professional and prompt with my vehicle renewal insurance quotes which helped me in the registration process Regards Ravishankar”

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Posted 2 years ago

Thanks Ravishankar!

Posted 2 years ago

“Smooth quick and pro. Delivery It has been third year now”

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Posted 2 years ago

Thank you!

Posted 2 years ago

“Lowbert was efficient prompt and on the pulse Great service”

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Posted 2 years ago

Thanks Garima!

Posted 2 years ago

“It was my first experience with insurance Market UAE. Have dealt with a professional organisation and very reciprocal feedback from their agents specially would like to thank Mr. Adel Saleem who was very supportive and professional.”

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Posted 2 years ago

Thanks Sabir!

Posted 2 years ago

“Very good service provided by Ms Shaista Khan for my car insurance”

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Posted 2 years ago

Thanks Francesco!

Posted 2 years ago

“Great experience dealing with AFIA.Rachel Obieta has assisted me in a very polite, accomodating and in a professional manners.Quick and timely responses. Looking forward to dealing again with AFIA for any of my insurance need in the future.”

Helpful Report

Posted 2 years ago

Thanks Derek!

Posted 2 years ago

AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,493 reviews