AFIA Insurance Brokerage Services LLC Reviews

Name: AFIA Insurance Brokerage Services LLC
Address: 27th Floor, Control Tower, Motor City, Dubai
Rating: 4.31

4.3 Rating 2,500 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

Questions

Metrics

4.3

Based on 2,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Kelvyn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices are incapable”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Other websites like yallacompare.com are getting back with the quotes in a time of 15 mins and they're also a minimum of 200 AED cheaper. Not going to use insurancemarket.ae again. You guys need to buck up what you are doing!”

Helpful Report

(Car Insurance) - Posted 4 years ago

“They told me it was the best deal, only to find out after I signed that it cost me 440 more than another offer 5 mins later. Also kept saying my documents were blurry, when clearly it was from their end that the issue was, but held the process up for hrs longer than needed.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Vlatko, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Porsche Cayenne S 2014 model was assigned to one of our advisors, Mr. Yashas on 17th February 2020. The advisor did contact you on the same day to confirm the necessary details wherein you confirmed that you were no longer interested in purchasing motor insurance with us as you got your vehicle insured elsewhere. We believe that there seems to be a misunderstanding here as the advisor has neither requested for any documents nor received any from your side. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We sincerely apologize for any inconvenience caused as we at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Good service”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Mohammad!

Posted 4 years ago

“It was not as fast as expressed. I would rather have the quote sent to me via email within 24 hrs instead of a person calling me & then having a quote sent a day later.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“It's v good services”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Arshad!

Posted 4 years ago

“InsuranceMarket has a great team, they are very quick in replying and providing support, as well as taking the time to explain and clarify to the customer anything that is not clear.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Giorgio!

Posted 4 years ago

“Its was amazing. Team is so nice and responsive. Give good deals and comparisons.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Muhammad!

Posted 4 years ago

“i find better offers”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Good interaction and quick professional service by Mr Jaichandran...”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

Thank you!

Posted 4 years ago

“good price Excellent contact Fast process Thank you”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Hasan!

Posted 4 years ago

“Yashas was very good in getting deal and very professional service with lot of patience and customer satisfaction.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Rafay!

Posted 4 years ago

“Not quick on responding”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I requested the quotations on 16 FEB 2020. Till now no quotations sent.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very fast service. Had a phone call to confirm the car and received a quote very fast . Great price also. Would recommend giving them a shout.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Simon!

Posted 4 years ago

“Didn't get the best offer.. Found it somewhere esle.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Jerome, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for BMW 116i 2014 model was assigned to one of our advisors, Ms. Jezaeth on 16th February 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, RSA and Qatar Insurance). Upon receiving the Registration Card, the advisor did referred the case to the underwriters of the insurance company and got an approval for AED 1197 Including VAT. The intention of the advisor was to assist you by providing the best possible deal and offered a discounted premium as well. We truly apologize for the inconvenience caused and we have already given stern feedback to the concerned advisor. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Rest assured, we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Service is too slow, I requested for a quote 4 days ago and still don’t have it.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Shamlia, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Land Rover Range Rover Sport 2017 model was initially assigned to one of our advisors, Mr. Nikhil on 16th February 2020. As per our records, the advisor sent a quote from AXA Insurance the next day 17th February 2020. Moreover, the advisor did referred the case to the underwriters of the insurance company and got an approval for AED 11650 Including VAT, and informed you to send the Registration card and Driving License to check for other options. The intention of the advisor was to assist you by providing the best possible deal and offered a discount premium as well. We truly apologize for the inconvenience caused and we have already given stern feedback to the concerned advisor. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Rest assured, we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Great support and very sufficient timing”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Michel!

Posted 4 years ago

“All was good, but a bit disappointed that payment from my non-UAE card couldn’t be accepted”