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AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,500 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

4.3

Based on 2,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Good service”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Aseef!

Posted 5 years ago

“I just received one call and not received any quotes from the insurance company. Regards, Mohd Aves Ahmed 055-3938910”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Mohammed, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Mitsubishi Pajero 2007 model was assigned to one of our advisors, Ms. Khevna on 21st January 2020. The advisor did contact you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. We have identified that the advisor has delayed in sending the motor insurance quotes. Please note that it’s not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have given stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Process is smooth, clear and quick. Staff are very friendly and polite. However, i kept receiving the communication emails from different staff everytime. It would have been really helpful if the advisor is the same person communicating with me through the email, as i had to inform my advisor that this staff and that staff sent me the email. Apart from that, I recommended the company to all of my colleagues at work.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Excellent service”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thank you!

Posted 5 years ago

“No Follow up or Quotes provided in time”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Samuel, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Ford Mustang 2015 model was assigned to one of our advisors, Mr. Arindam on 20th January 2020. The advisor did try to contact you earlier but there was no response. The advisor has requested you to send the Driving License and Registration card. Please note that Comprehensive Insurance for Sports Vehicle is always subject for approval from the underwriters of the insurance company because of the risk involved. We truly apologize for the inconvenience caused and we have already given stern feedback to the concerned advisor. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Great quick response”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Cohen!

Posted 5 years ago

“Thanks for your fast support to insure my car”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Sayed!

Posted 5 years ago

“very good and appreciated.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Mudassar!

Posted 5 years ago

“Didnt got any response for my query”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Tapan, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank for purchasing from InsuranceMarket.ae! Upon further investigation, we found that your motor insurance inquiry for Mazda 6 2014 model was initially assigned to one of our advisors, Mr. Rakshath on 20thJanuary 2020. We have identified that the advisor did contact you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We are truly apologetic for the delayed response and rest assured we have given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“I like prices”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Shailesh!

Posted 5 years ago

“Very cooperative staff and always quick to respond.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Muhammad!

Posted 5 years ago

“The process was easy & quick. Abdul was very knowledgeable and polite. I'll be back again in April to reinsure my wife's car.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Hugh!

Posted 5 years ago

“Agents are polite but I'm still waiting for my policy copy, I received it fast then it could've been very good”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“The team was not responsive. I was not given the required information and I had to go ahead with another company”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Just wow, such a nice experience”

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(Car Insurance) - Posted 5 years ago

Thanks Hamraz!

Posted 5 years ago

“The transaction was smooth. But a detail of the quotation which was not clarified enough by the salesperson that annoyed me to call again after i paid the policy to get it done. This detail was Oman Insurance that i had to collect what’s called “Orange card” after i insisted to have it, so it got signed (after I requested it) and i was told to collect it myself. I believe you need to improve in here. Rest of the experience was good enough.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Gives good price comparison to choose.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Moncy!

Posted 5 years ago

“Very competitive and good rates also very fast service”

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(Car Insurance) - Posted 5 years ago

Thanks Mohammed!

Posted 5 years ago

“Best customer service in the UAE!”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Kerwin!

Posted 5 years ago

“Very helpful and nice people”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Vicente!

Posted 5 years ago

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AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,500 reviews