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AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,500 Reviews
84 %
of reviewers recommend AFIA Insurance Brokerage Services LLC
4.3
Based on 2,500 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 78%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read AFIA Insurance Brokerage Services LLC Reviews
Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

Write Your review

Didn't get responses in time inspite of numerous followups
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Peeyush, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Honda Civic 2003 model was assigned to one of our advisors, Mr. Dinesh on 14th March 2020. As per our records, the advisor has provided the premium for Third Party Insurance from different insurance providers (AXA, Noor Takaful and Qatar Insurance) through email. We have identified that the advisor did contact you the next day however you already purchased the insurance elsewhere. The intention of the advisor was to assist you by providing the best possible deal, therefore, he has offered a discounted premium as well. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We sincerely apologize for the delayed response and have shared the appropriate feedback with the advisor on the same. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Got quick response from the team, appreciated
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(Car Insurance) - Posted 4 years ago
Thank you!
Posted 4 years ago
Good and quick service.
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(Car Insurance) - Posted 4 years ago
Thanks Saifudheen!
Posted 4 years ago
Excellent service, easy to use website all the hard work is done for you.
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(Car Insurance) - Posted 4 years ago
Thanks Michael!
Posted 4 years ago
Yahas Shodhan was very very helpful. Great prices and every question I had answered quickly and professionally. I would definitely recommend.
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(Car Insurance) - Posted 4 years ago
Thanks Steve!
Posted 4 years ago
Very good experience
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(Car Insurance) - Posted 4 years ago
Thanks Arun!
Posted 4 years ago
Competitive price, no hidden clause, very prompt in response
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(Car Insurance) - Posted 4 years ago
Thank you!
Posted 4 years ago
Awesome InsuranceMarket.ae
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(Car Insurance) - Posted 4 years ago
Thanks Muhammad!
Posted 4 years ago
Good Service
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(Car Insurance) - Posted 4 years ago
Thanks Prafulkumar!
Posted 4 years ago
Fast Services. Happy to take insurance form insurance market.
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(Car Insurance) - Posted 4 years ago
Thanks Singh!
Posted 4 years ago
Couldn’t even contact me to ask me if I was satisfied, seemed like an automated email that’s sent to anyone with a query.
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Ismael, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. As per our standard process, the Marketing Team sends emails to the clients wherein they highlight the perks and benefits that the clients can get if they purchase insurance with us, a list of frequently asked questions (FAQs) relating to the insurance renewal process and an introductory email letting them know that we appreciate their business and for giving us the opportunity to serve them. Upon further investigation, we found that your motor insurance inquiry for Mercedes Benz C63 AMG 2015 and 2016 model was assigned to one of our advisors, Mr. Talib on 12th March 2020. Please note that it's not our usual standard process and we have shared the appropriate feedback with the advisor on the same. Moreover, we use different platforms to reach our market and strive to make ourselves known throughout the whole of the U.A.E by the means of these advertisements. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
ction time is very slow
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(Car Insurance) - Posted 4 years ago
Good service and professional..
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(Car Insurance) - Posted 4 years ago
Thank you!
Posted 4 years ago
Very poor, no response, no good quotes, nothing ... I had very big expectations but I was greatly disappointed I went ahead and bought the insurance myself and no thanks to insurance market!
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Shihab, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Dodge Durango 2014 model was assigned to one of our advisors, Mr. Ashar on 12th March 2020. We apologize for the delay in sending the motor insurance quotes and we have given stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor-made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating accurate quotations. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Elegancko, Polecam
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(Car Insurance) - Posted 4 years ago
Thanks Daniel!
Posted 4 years ago
comprehensive price comparing and speedy of customer service
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(Car Insurance) - Posted 4 years ago
Thanks Ayesha!
Posted 4 years ago
I got nothing from you, fake
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(Car Insurance) - Posted 4 years ago
Dear Hasan, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Honda City 2016 model was assigned to one of our advisors, Mr. Wafid on 11th March 2020. We have identified that the advisor did contact you on 15th March however you already purchased the insurance elsewhere. We apologize for the delay in sending the motor insurance quotes and we have given stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor-made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating accurate quotations. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Prompt reply and Excellent Customer service.
Helpful Report
(Car Insurance) - Posted 4 years ago
Thanks Aslam!
Posted 4 years ago
Quotes not provided till date (even after 4 days). Anyways i purchase directly from one of reputated insurance company. Thank God im safe.If same thing happen when i make the payment and insurance not received. Sorry to say this but you are not at all suitable to rely upon. Good Bye
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(Car Insurance) - Posted 4 years ago
Very slow response.. I still didn’t get a Reply on my insurance
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(Car Insurance) - Posted 4 years ago
Dear Noha, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank for purchasing from InsuranceMarket.ae! Upon further investigation, we found that your motor insurance inquiry for Ford Edge 2018 model was assigned to one of our advisors, Mr. Nithin on 11th March 2020. We have identified that the advisor did contact you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We are truly apologetic for the delayed response and rest assured we have given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,500 reviews