AFIA Insurance Brokerage Services LLC Reviews

Name: AFIA Insurance Brokerage Services LLC
Address: 27th Floor, Control Tower, Motor City, Dubai
Rating: 4.31

4.3 Rating 2,500 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

Questions

Metrics

4.3

Based on 2,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Kelvyn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very pleasant and helpful agent”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“One stop shop. Great and very professional staff. Great service and value for money.”

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Posted 4 years ago

Thanks Christopher!

Posted 4 years ago

“very good service thank you”

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Posted 4 years ago

Thanks Mohamed!

Posted 4 years ago

“Good service and professional staff Sarath and John”

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Posted 4 years ago

Thanks Hend!

Posted 4 years ago

“No comments”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“Excellent service. Prompt responses with quotes tailor made to suit my personal requirements.”

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Posted 4 years ago

Thanks Duncan!

Posted 4 years ago

“It was my first time using insurance market and the experience was rather nice. The representative was quite informative and supportive. Overall it was a good experience.”

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Posted 4 years ago

Thanks Irvin!

Posted 4 years ago

“Most cheapest plan compared to other available.”

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Posted 4 years ago

Thanks Muhammad!

Posted 4 years ago

“Very poor service. Many mistakes in even in policy documents..”

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Posted 4 years ago

Dear Sreejith, Thank you for sharing your feedback with us. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we identified that we received your motor insurance inquiry for Mitsubishi Pajero 2008 model on 7th September 2020. As per our records, one of the advisors did contact you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. The advisor has sent Third Party Insurance quotes from different insurance providers (AXA, Qatar Insurance and Tokio Marine) through email. Moreover, we have identified that there was a discrepancy with the Seating Capacity and Color of the vehicle. The advisor did rectify the error on the policy as soon as he was notified. We are truly apologetic for the inconvenience caused and would like to appreciate your patience and understanding in this matter. Rest assured we have taken the necessary action at our end and have given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“To get family insurance I called the relevant guy minimum 4 days, he didnot pick up the call, mobile or landline. Only they called me next day or after many hours”

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Posted 4 years ago

Dear Serdar, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we identified that your medical insurance inquiry was initially assigned to one of our advisors, Ms Gwayne on 6th September 2020. The advisor has sent Comprehensive Medical Insurance quotes from different insurance providers (AXA, Takaful Emarat and Watania) through email. Moreover, we found that the same inquiry was assigned to another advisor, Mr Rolando. The advisor has sent Basic Medical Insurance quotes from different insurance providers (Noor Takaful, Orient Insurance and Sehteq) through email on the same day. As a company, we are committed to give prompt and high quality customer service experience. We sincerely apologize for the delayed response and we have already given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“good and cooperative”

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Posted 4 years ago

Thanks Arif!

Posted 4 years ago

“Great service. Fast, reliable and free of charge!”

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Posted 4 years ago

Thanks Sofiane!

Posted 4 years ago

“Great service and very prompt”

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Posted 4 years ago

Thanks Ajith!

Posted 4 years ago

“Easy and competitive”

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Posted 4 years ago

Thanks Fady!

Posted 4 years ago

“Very good service.”

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Posted 4 years ago

Thanks Lineesh!

Posted 4 years ago

“I am very much impressed with the professionalism of my personal shopper Mr. Nithin Narayanan, he completed all the formalities without any hassles. Regards Babu”

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Posted 4 years ago

Thanks Babu!

Posted 4 years ago

“Very easy process at competitive price”

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Posted 4 years ago

Thanks Fabrizio!

Posted 4 years ago

“J'ai pris une assurance voiture avec insurance market. Le prix du devis ne correspond pas à la réalité. Ils ont prélevé sur mon compte bancaire 10% en plus du prix annoncé !!”

Helpful Report

Posted 4 years ago

Dear Scherazade, Thank you for sharing your feedback with us. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we identified that we received your motor insurance inquiry for Skoda Fabia 2013 model on 8th September 2020. As per our records, one of the advisors did contact you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. The advisor has sent Third Party Insurance quotes from different insurance providers (Oman Insurance, Qatar Insurance and Tokio Marine) through email. We believe that there seems to be a misunderstanding here as we have only deducted the exact amount in AED currency. Please note that the exchange rate will apply since you have made a payment using a Debit Card issued outside UAE and the price depends on one currency in terms of another currency. We are truly apologetic for the inconvenience caused and would like to appreciate your patience and understanding in this matter. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Alfred was very helpful and supportive, I was really please with the service and I would definitely recommend it to others”

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Posted 4 years ago

Thanks Yasser!

Posted 4 years ago

“Great service provided by Ahmed. Good competitive pricing too”

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Posted 4 years ago

Thanks Amit!

Posted 4 years ago

AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,500 reviews