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AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,500 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

4.3

Based on 2,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great response and good customer support”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Anil!

Posted 4 years ago

“----------”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I don’t want to receive any email from you. Kindly stop sending me your emails about any offer or promotion or anything. My email is fahad.rasheed@yahoo.com Thank you”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Fahad, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. The emails you received are emails from our Marketing Team which highlights the perks and benefits that you will get if you will purchase insurance with us, a list of frequently asked questions (FAQs) relating to insurance, and an introductory email letting you know that we appreciate your business and for giving us the opportunity to serve you. Upon further investigation, we found that your motor insurance inquiry for Toyota Camry 2010 model was assigned to one of our advisors, Mr. Ziaur on 20th February 2020. As per our records, the advisor did try to contact you on the same day and sent the quote from Qatar Insurance on the 22nd February 2020. As a company, we use different platforms to reach our market and we strive to make ourselves known throughout the whole of the U.A.E as this is the vision that the company upholds, through the means of these advertisements. Rest assured, your valuable feedback is considered and we have relayed the same to our Marketing Team. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“I asked the agent to call me back as I am traveling and never called me back and now closed the request !!!”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Ahmed, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Land Rover Discovery 2004 model was assigned to one of our advisors, Ms. Nimeesha on 20th February 2020. We have identified that the advisor did try to reach you on the same day, but there was no response.Therefore, the advisor has also sent a follow up email in order to contact you at your convenient time. We acknowledge that you have informed the advisor regarding your travel and requested for a callback. The advisor has tried twice to reach you on 23rd February 2020, however, the calls did not go through. We sincerely apologize for any inconvenience caused to you. As a company, we are committed to give prompt and high quality customer service experience and we are keen to maintain our customer satisfaction levels. Rest assured we have taken the necessary action at our end and have given the appropriate feedback to the advisor. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Tons of spam messages”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Sameer, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. As per our standard process, the Marketing Team sends emails to the clients wherein they highlight the perks and benefits that the clients can get if they purchase insurance with us, a list of frequently asked questions (FAQs) relating to the insurance renewal process and an introductory email letting them know that we appreciate their business and for giving us the opportunity to serve them. Upon further investigation, we found that your motor insurance inquiry for Mitsubishi Outlander 2013 model was assigned to one of our advisors, Mr. Ashar on 20thFebruary 2020. As per our records, the advisor has provided the premium for Third Party Insurance from different insurance providers (AXA, Oman and Noor Takaful) on the same day. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market. We also use different platforms to reach our market and strive to make ourselves known throughout the whole of the U.A.E by the means of these advertisements. Rest assured, your valuable feedback is considered and we have relayed the same to our Marketing Team. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Excellent services”

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(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“THE SALES PERSON WAS VERY HELPFUL”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Sondes!

Posted 4 years ago

“Getting good rates.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Arslan!

Posted 4 years ago

“Amazing reliable services.”

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(Car Insurance) - Posted 4 years ago

Thanks Michelle!

Posted 4 years ago

“I received a reply by email and call from the agent to discuss my inquiry. Quick service”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“fast response and good offer”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Mishal!

Posted 4 years ago

“Good response time with competitive price”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Hazem!

Posted 4 years ago

“It is a fast and a good price.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Pareshkumar!

Posted 4 years ago

“Very good service”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“vvvvvvvvvvvvv good”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Baihram!

Posted 4 years ago

“The quotes reached me quick and was competitive with all details”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Niranjan!

Posted 4 years ago

“Not received any proposal”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Nikhil, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Tesla Model 3 2020 model was assigned to one of our advisors, Mr. Talib on 19th February 2020. The advisor contacted you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. As per our records, the advisor sent AXA Insurance quote on 23rd February 2020. We apologize for the delayed response and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it’s not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Rest assured, we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Ghanesh was very friendly and help full to give me the best price. Over all user friendly insurence .”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Onil!

Posted 4 years ago

“Great service Good knowledge of all providers Quick”

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(Car Insurance) - Posted 4 years ago

Thanks Paulius!

Posted 4 years ago

“Did not receive any quotes”

Helpful Report

(Car Insurance) - Posted 4 years ago

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AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,500 reviews