Name: AFIA Insurance Brokerage Services LLC
Address: 27th Floor, Control Tower, Motor City, Dubai
Rating: 4.31

“Did not receive even a single quotation”

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(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“i asked for a call back at a later time, nobody has bothered to call back!”

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(Car Insurance) - Posted 5 years ago

Dear Anshul, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon investigating this case further, we found that your motor insurance inquiry was assigned to one of our advisors, Mr. Piyush Singh on 12th January 2020. We have identified that the advisor has sent comparison quotes for your BMW 320I 2012 model on 14th January 2020. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We have given a stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As per our records, the advisor did contact you on 12th January to confirm the necessary details in order to send you the best possible deal, however, you were busy at that time and requested for a call back. The advisor has been following up with you over the phone as well as through emails. We are truly apologetic for any inconvenience caused as we at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Best policy rates. Good options to choose.”

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(Car Insurance) - Posted 5 years ago

Thanks Mohamed!

Posted 5 years ago

“Great service and comparison of all the offers to make an educated decision”

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(Car Insurance) - Posted 5 years ago

Thanks Ahmed!

Posted 5 years ago

“good price offered”

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(Car Insurance) - Posted 5 years ago

Thanks Nehal!

Posted 5 years ago

“I found the experience easy to handle and the response rate was very timely.”

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(Car Insurance) - Posted 5 years ago

Thank you!

Posted 5 years ago

“More advertise then bussiness worst i make a mistake i touch ur web site”

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(Car Insurance) - Posted 5 years ago

Dear Habeeb Khan, We appreciate you taking the time and sharing your concerns with us and would like to apologize for any inconvenience caused to you. As a company, we use different platforms to reach our market. We strive to make ourselves known throughout the whole of the U.A.E as this is the vision that the company upholds, through the means of these advertisements. Should you have any other concerns, please do not hesitate to contact us. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Taking too much time to reply and not useful information finally useless”

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(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Fast policy with minimum premium and good benefits. i will do recommend.”

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Posted 5 years ago

Thanks Mohideen!

Posted 5 years ago

“I did not get to see the quotes.”

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(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“I got better offers from Yalla Compare, Policy Bazar bank Onus”

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(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“So Far So Good...Got A Convincing Rate And Good Follow Up”

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(Car Insurance) - Posted 5 years ago

Thanks Lenu!

Posted 5 years ago

“Very prompt. The comparison is clear & important for choosing a policy. Keep it up!”

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(Car Insurance) - Posted 5 years ago

Thanks Caleb!

Posted 5 years ago

“No one called and I also never received a single quote.”

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(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

Dear Guadalupe, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for GMC Acadia 2019 model was assigned to one of our advisors, Mr. Arvind on 12th January 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, RSA and Oman Insurance) on the same day. We have identified that the advisor has also sent a follow up email along with the quotations on 14th January 2020. We are not certain if you have received our emails as we did not get any response from your end. We sincerely apologize for the inconvenience caused and rest assured we have shared the appropriate feedback with the advisor. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Excellent service, excellent communication”

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(Car Insurance) - Posted 5 years ago

Thanks Julie!

Posted 5 years ago

“By the time I got a response that an agent WILL BE assigned ( 3 days) I already finished my car insurance, inspection and registration. oh and till now no one contacted me 5 days.”

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(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

Dear Baha, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Ford EcoSport 2015 model was assigned to one of our advisors, Mr. Wasim on 12th January 2020. The advisor did try to contact you earlier but there was no response. We have identified that the advisor has delayed in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We have given a stern feedback to the advisor to ensure it is not repeated in the future. We are truly apologetic for the inconvenience caused. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Previously due to some technical difficulties,response wasnt acceptable..as soon as they were infromed about it..they quickly sorted and responded very well”

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(Car Insurance) - Posted 5 years ago

Thanks Muhammed!

Posted 5 years ago

“Very poor service and no response to a number of call attempts.”

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(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Very good response and fast service”

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(Car Insurance) - Posted 5 years ago

Thanks Thameemul!

Posted 5 years ago

“I didn’t get a quotation!!”

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(Car Insurance) - Posted 5 years ago

Dear Mohammad, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we identified that we have received your motor insurance inquiry for Range Rover 2016 model on 10th January 2020. We sincerely apologize for the delayed response as we were experiencing server downtime. Rest assured we have taken the necessary action on our end and the issue is fixed. We appreciate your patience and understanding in this matter. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

AFIA Insurance Brokerage Services LLC Reviews