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AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,500 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

4.3

Based on 2,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick in response with continuous follow up.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Paolo!

Posted 4 years ago

“Salesperson was prompt and thorough. Good work.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“very poor response”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Ratheesh, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank for purchasing from InsuranceMarket.ae! Upon further investigation, we found that your motor insurance inquiry for Honda Civic 2007 model was assigned to one of our advisors, Mr. Dinesh on 26th February 2020. The advisor has provided the premium for Third Party Insurance from different insurance providers (AXA, Noortakaful and Qatar Insurance) on the same day. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We are truly apologetic for the delayed response and rest assured we have given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better." Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Thanks for you”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Intesar!

Posted 4 years ago

“quick response &action”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Hardy!

Posted 4 years ago

“Helpful and Quick”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Abbas!

Posted 4 years ago

“Although I did not buy my insurance through insurance market, their service is superb.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“The transition was very smooth and quick.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Casper!

Posted 4 years ago

“Your competitor were more quick with a better customer service”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Poor Service”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Samir, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Jac J4 2016 model was assigned to one of our advisors, Ms. Nimeesha on 27th February 2020. The advisor contacted you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. Moreover, the advisor did referred the case to the underwriters of the insurance company and got an approval for AED 1040 Including VAT. The intention of the advisor was to assist you by providing the best possible deal and offered a discounted premium as well. We truly apologize for the inconvenience caused and we have already given stern feedback to the concerned advisor. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“The quote was quick and the response time was also quick. Saved me around 30 percent on the insurance I had before that.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“Car details were wrong on the quote. Prices were 250dhs more expensive than other providers.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Price ok. Quality of service very poor”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Roberto, Thank you for sharing your feedback with us. We sincerely apologize for the stressful experience you have had during your vehicle registration process this time. We would like to thank you for purchasing from InsuranceMarket.ae! Please note that it’s not our usual standard process and we understand how frustrating it would have been to wait in the registration center. Upon further investigation, we have identified that there was a discrepancy in the chassis number on the policy issued, which is why it was not uploaded on the RTA. As per our records, the advisor did rectify the error on the policy as soon as he was notified and the issue was resolved within 20 minutes. We are truly apologetic for the inconvenience caused and would like to appreciate your patience and understanding in this matter. Rest assured we have taken the necessary action at our end and have given a stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“It was very fast replying and many options to choose. Thanks”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Ahmed!

Posted 4 years ago

“As it stands and to this day I received no response apart from the initial email (likely to be automated saying someone would be in touch). This didn't happen so I followed up, still without a response. Unfortunately, I'm most likely sticking with AXA based on this”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Stephen, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank for purchasing from InsuranceMarket.ae! Upon further investigation, we found that your motor insurance inquiry for Range Rover Sport 2009 model was assigned to one of our advisors, Mr. Angelo on 27th February 2020. We have identified that the advisor has delayed in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Very good!”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Jomel!

Posted 4 years ago

“Very good response”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Hezron!

Posted 4 years ago

“Good and nice follow up”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Pritam!

Posted 4 years ago

“very poor and limited company offered.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Mostafa, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Mitsubishi Lancer 2016 model was initially assigned to one of our advisors, Mr. Elton on 19th January 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Oman Insurance, Qatar Insurance and RSA) on 23th January 2020. We have identified that the advisor has delayed in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have given stern feedback to the advisor to ensure it is not repeated in the future. Moreover, we found that another motor insurance inquiry for the same vehicle was assigned to one of our advisors, Mr. Gideon on 27th February 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (Qatar Insurance, RSA and Tokio Marine) on the same day. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We sincerely apologize for any inconvenience caused as we at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Quick, efficient and very informative. Depends on the shopper you are assigned to.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

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AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,500 reviews