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AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,500 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

4.3

Based on 2,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All smooth and unbeatable rate”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Mario!

Posted 5 years ago

“Angelo is very quick and efficient in responding”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Mac!

Posted 5 years ago

“I got a response that someone will revert to me on the chat and then it went quiet till the next day. Expected a better handling of chat queries as the person needs to have a courtesy to say that they will revert in 24 hours or by some predefined turn around time.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“To get new quote for insurance policy you have to receive something like 5 or 6 mails to send to them your information again after full registration was done from the beginning You will get chock once you found one mail request to send all ur car details And another to inform u about offer of 50AED discount if u send company details to ur friends Really unbelievable”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Mohamed, Thanks for sharing your feedback with us. Upon further investigation, we identified that you have inquired with us for your motor insurance on 06th January 2020. As per our records, the advisor has sent comparison quotes within 20 minutes from the time of inquiry. We are truly apologetic for any inconvenience caused. As a company, we use different platforms to reach our market and we strive to make ourselves known throughout the whole of the U.A.E as this is the vision that the company upholds, through the means of these advertisements. Please feel free to reach out to us in case of any other concerns. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Pleasantly surprised. Mohit handheld me through the whole process. The advice was impartial and ultimately ended with me insuring with my current insurer at a better price. He even assisted with the process of having my car re-registered. Thanks for going above and beyound.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Amir!

Posted 5 years ago

“Agent never get back with offer”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Rafal, Thank you for sharing your feedback with us. Upon further investigation, we identified that your motor insurance inquiry was assigned to one of our advisors, Mr. Akshay on 06th January 2020. The advisor has sent comparison quotes from different insurance providers (including agency repairs) for your Jeep Grand Cherokee 2018 model within an hour's time. The advisor was informed that you have received a lesser premium from elsewhere, therefore, he asked you to confirm the car value quoted in order to offer and suggest you the best possible deal in terms of cover and the value. The advisor did send an email follow up regarding the same on 07th January 2020. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market. We would like to apologize for any inconvenience caused as we at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“No response or feedback from original enquiry”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Michael, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry was assigned to one of our advisors, Ms. Yasheswini on 06th January 2020. We have identified that the advisor has sent both comprehensive and Third party liability comparison quotes for your Audi A5 2016 model on 09th January 2020. We apologize for the delayed response as it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have taken the necessary action on our end and have given a stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“the price was really competitive, thank you for your prompt action.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Sami!

Posted 5 years ago

“Fast and easy”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thank you!

Posted 5 years ago

“GOOD PRICES”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Husam!

Posted 5 years ago

“I received prompt response from Insurancemarket.ae on all my queries. Also received multiple options for my vehicle insurance which helped me to choose the best option.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Sovan!

Posted 5 years ago

“VERY GOOD”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Mahmoud!

Posted 5 years ago

“Price of car insurance premium is generally higher.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“The co-ordinator which was assigned to me said, that THank you for confirming XYZ policy with us on the phone. WHereas I never confirmed anything with anyone. THis is poor salesmanship. Sorry couldnt go ahead and trust her.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Thanks for your support!”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Nicolas!

Posted 5 years ago

“Efficiently working”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Abdul!

Posted 5 years ago

“Good costemer supports”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Jeesmon!

Posted 5 years ago

“Offers are not better than directly contacting insurance companies”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Call not picked up or returned”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Nada, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry was assigned to one of our advisors, Mr. Zyron on 06th January 2020. We have identified that the advisor has sent the best possible comparison quotes for your Mitsubishi ASX 2011 model on 07th January 2020. As per our records, the advisor did follow up with you through emails. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Our New Business Retail Head - Ms. Roozina has spoken to you and assure you that the necessary action will be taken on our end. We apologize for the delayed response and we have given a stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Best market”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Yaser!

Posted 5 years ago

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AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,500 reviews