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AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,500 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

4.3

Based on 2,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good price and good customer services”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Zahed!

Posted 4 years ago

“good service”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Nguyen!

Posted 4 years ago

“Good people”

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(Car Insurance) - Posted 4 years ago

Thanks Saba!

Posted 4 years ago

“Good, fast and easy”

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(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“Poor slow service. Insurance companies give online quote instantly yet you capture details for no reason then you wait hours on a quote”

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(Car Insurance) - Posted 4 years ago

“Absolutely poor service. Very disinterested reply.”

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(Car Insurance) - Posted 4 years ago

Dear Mehul, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. As per our standard process, the Marketing Team sends emails to the clients wherein they highlight the perks and benefits that the clients can get if they purchase insurance with us, a list of frequently asked questions (FAQs) relating to the insurance renewal process and an introductory email letting them know that we appreciate their business and for giving us the opportunity to serve them. Upon further investigation, we found that your motor insurance inquiry for BMW 520i 2016 model was assigned to one of our advisors, Mr. Nikhil on 19th March 2020. As per our records, the advisor has sent comparison quotes with Agency and Non-Agency repair options from different insurance providers (AXA and RSA) through email. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We sincerely apologize for the delayed response and have shared the appropriate feedback with the advisor on the same. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market. We also use different platforms to reach our market and strive to make ourselves known throughout the whole of the U.A.E by the means of these advertisements. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Good. They should be more aware of Abudhabi rules of allowing insurance transfers.”

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(Car Insurance) - Posted 4 years ago

“Waiting since 5 days for quotation still didnt receive”

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(Car Insurance) - Posted 4 years ago

Dear Faisal, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Toyota Hilux 2018 model was assigned to one of our advisors, Mr. Jake on 19th March 2020. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We sincerely apologize for the delayed response and have shared the appropriate feedback with the advisor on the same. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Fast and friendly service”

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(Car Insurance) - Posted 4 years ago

Thanks Dmitrjs!

Posted 4 years ago

“Very easy process and quick. Thanks.”

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(Car Insurance) - Posted 4 years ago

Thanks Mohammed!

Posted 4 years ago

“All most beter”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“Rates are very reasonable.. I will say that rates are lower than other companies.. the agent who talked to me, explained everything very well.. but the reason I didn't take insurance, was late WhatsApp reply.. I needed insurance policy urgently.. I asked one question on WhatsApp and reply came after 3 hours.. by that time, I had bought insurance from another company..”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Great service and quick turnaround.”

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(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“very helpful and ease of acess”

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(Car Insurance) - Posted 4 years ago

Thanks Jerry!

Posted 4 years ago

“Your quotation is coming too late. First someone call, ask papers, then quotation should come. Your competitors provide quotations immediatly”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Anna, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Kia Carnival 2014 model was assigned to one of our advisors, Mr. Jake on 17th March 2020. The advisor did contact you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. Moreover, the advisor has requested you to send the Registration Card, Trade License and to confirm the vehicle value so that we can determine the correct specifications and to provide accurate quotes. The intention of the advisor was to assist you by providing the best possible deal. We truly apologize for the inconvenience caused and we have already given stern feedback to the concerned advisor. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae operate on a different model within which we provide our clients with tailor-made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating accurate quotations. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Very poor sales skills”

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(Car Insurance) - Posted 4 years ago

“didn't get as much quotation as i expected”

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(Car Insurance) - Posted 4 years ago

“very good service”

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(Car Insurance) - Posted 4 years ago

Thanks Nissar!

Posted 4 years ago

“very fast response and price is reasonable”

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(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“Mixed chassis number with engine number”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Mohammad, We sincerely apologize for the stressful experience you have had during your vehicle registration process this time. We would like to thank you for purchasing from InsuranceMarket.ae! Please note that it’s not our usual standard process and we understand how frustrating it would have been to wait in the registration center. Upon further investigation, we have identified that there was a discrepancy in the chassis number on the policy issued, which is why it was not uploaded on the RTA. We are truly apologetic for the inconvenience caused and would like to appreciate your patience and understanding in this matter. Rest assured we have taken the necessary action at our end and have given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

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AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,500 reviews