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AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,500 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

4.3

Based on 2,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good support with required details”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Srinivasan!

Posted 5 years ago

“Processed fast with low price of policy.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Perumal!

Posted 5 years ago

“Very good performance and with functionality and quick response....appreciated 💯”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Khaled!

Posted 5 years ago

“Nice service and clear”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Nawal!

Posted 5 years ago

“I wanted good comprehensive insurance at a better rate than I previously had and got it”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Steve!

Posted 5 years ago

“Good one upto the mark”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thank you!

Posted 5 years ago

“Its not very often when you come across team which is so much focused on customer experience..... really like the experience and tausif was very helpful .... really enjoyed the experience”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thank you!

Posted 5 years ago

“Excellent and respond with great speed”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Salim!

Posted 5 years ago

“They are simply awesome.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Prathap!

Posted 5 years ago

“Too long to reply”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Poor service Not respond after one who wait for your call”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very Good Service and Cheap and Best”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Kanak!

Posted 5 years ago

“Best prices and good service”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Hussen!

Posted 5 years ago

“Why you must call your prospect to propose a quotation? I have given my email, no quote was shared! Instead was spammed with 5 useless emails. I hate how insurance market is aggressive”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I asked for quotations you sent almost 10 emails. Not a single one had what a request. For me your services are poor.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Despite requesting a quote the company did not respond”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Venkatesan, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Ford Fusion 2012 model was assigned to one of our advisors, Mr. Ritik. We have identified that the advisor did contact you wherein you confirmed that you have purchased the insurance from elsewhere. We sincerely apologize for the delayed response as we were experiencing server downtime. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have taken the necessary action at our end and the issue is resolved. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“I didn't receive any quotes since I did my request”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Ahmed, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Ford Edge 2014 model was assigned to one of our advisors, Mr.Angelo. We have identified that the advisor did try to contact you earlier but there was no response. We sincerely apologize for any inconvenience caused as we were experiencing server downtime. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have taken the necessary action at our end and the issue is resolved. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“suhail is good”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Ajmal!

Posted 5 years ago

“Awaiting quotes”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Both agents were so good i loved them however they asked to have my card number over the phone which i need to understand the privacy and terms and conditions i am waiting for justification by Zainab”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Mohammad, Many thanks for your patience and understanding in this matter. We would like to thank you for insuring with us. As per our standard operating process, we do not ask our clients to provide the credit card details over the phone. We send the online payment link to our clients for credit card payments as it is the most secure mode of payment. We did investigate the case further and identified that the advisor did send you the online payment link and advised you to use the link for payment. Please note that our payments team work until 09:30 pm and your confirmation to proceed with the issuance process was received post 09:30 pm. The advisor did stay back in the office in order to assist you with your motor insurance renewal process. The advisor's intention was to serve you as you were waiting in the registration center and wanted the insurance policy on urgent basis. Please note that it's not our usual standard process as we have other modes of payment as well - this includes payments through credit card, ATM cash deposit, bank transfers and cash within office premises during office hours. However, we can assure you that we do not store your payment information permanently and it is automatically discarded from the system once the payment is charged. We sincerely apologize for any inconvenience caused to you. Rest assured we have taken this matter seriously and given a stern feedback to the advisor to ensure it is not repeated in the future. We really appreciate that you have chosen InsuranceMarket.ae for your motor insurance renewal and placed your trust in us. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

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AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,500 reviews